Patrick Cronkhite | Page 13

You can do what you want, but I'll never buy there again. Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on th Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on the description of the vehicle, the price, and primarily because it was a Certified Pre-Owned (CPO) vehicle. I paid for the vehicle in full, then they sent me the paperwork to sign for the vehicle, and that is where the problems started. I noticed many inconsistencies in the paperwork (because I actually took the time to read them). The largest issue was born from the '127 point CPO inspection report' that I received for the vehicle was blank. Not a single inspection being reported. Further, the 'vehicle report' (the non-Carfax version that this dealership uses) that was included in the document package indicated no issues. Please keep in mind, at this point, the vehicle was paid for in-full for several weeks. In the document package, I was asked to sign the blank CPO inspection report, the blank vehicle report, a liability release against recalls, a waiver limiting my legal rights to pursue litigation against the dealership, and several other typical forms, all of which indicated 'no damage known' or 'no issues known' None of them indicated any outstanding issues with the vehicle. By simple check of a Carfax that I purchased, it was clear that the vehicle had an open safety recall (~ 2 months old), and had had several repairs performed (replaced water pump, rebuilt final drive). When I questioned the dealership several times about whether they were aware of any open recalls or repairs performed on the vehicle, the standard response from the dealership was 'none that I know of'. It was clear at this time that they were employing ignorance as some sort of tactic, as if simply stating that 'I'm not aware of any issues', absolves them of their due diligence. Prior to arriving at the dealership to take delivery of the vehicle, I repeatedly asked them about the inconsistencies in the CPO and other documentation and even made a special trip to the dealership to resolve the issues. The inconsistencies only continued. When I asked them to produce the actual CPO inspection checklist (non-blank) for the vehicle, they disappeared for an hour and then produced one again with no issues dated 6 months prior to them taking possession of this vehicle. I have no idea what vehicle that CPO report was from, but it wasn't the one I was purchasing. Further, when I inquired why if a CPO report with no issues was produced on the vehicle did the dealership feel compelled to do some of the repairs like replace the water pump and rebuild the final drive gearing. I'm still waiting for that answer. Somewhere along the way (shortly after I showed them the Carfax report) they determined there was an open safety recall on the vehicle and would 'get that work done right away'. They did the following day. After completing that recall, they produced the 3rd CPO inspection report for the vehicle. I did receive many apologies along the way and a refund check for the DNH fees of the vehicle as compensation for their issues. I will leave it up to the reader to determine whether all of these were a fantastic set of coincidences, or whether it was something else. My opinion is definitively the latter. More

Print

Ford Found Luxury Again. Thank you!! Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and mod Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and models for months. We walked into Phil Long Ford after much searching and found a luxury vehicle and great service. It felt like the old days. Kind people that really seemed to care. Ray introduced us to Dwayne Callaway and what a nice man he is and very helpful. He explained any service we might need in the future. Patrick Cronkhite was wonderful. It was a long day since we didn't really plan on purchasing that day so after shopping for most of the afternoon Patrick was great to sit with at the end and finalize our purchase. He was our kind of guy. Very personable with some nice humor. More

Print

Great dealership Jonathan was great to work with. He found me the right vehicle to fit my needs.Patrick made the financing quick and easy. Great job to all Jonathan was great to work with. He found me the right vehicle to fit my needs.Patrick made the financing quick and easy. Great job to all More

Print

Great experience buying a vehicle! Joe Johnson was our salesman and we found him informative and professional! We love our new Edge Sport! We would have no problem coming here again Joe Johnson was our salesman and we found him informative and professional! We love our new Edge Sport! We would have no problem coming here again for our next car! Thanks Joe! More

Print

Still satisfied This is the third vehicle I've purchased from Sherry Vitale at Phil Long. I appreciate her excellent, caring demeanor. She always goes above and beyo This is the third vehicle I've purchased from Sherry Vitale at Phil Long. I appreciate her excellent, caring demeanor. She always goes above and beyond to help find exactly what I need. So long as she is there, I won't shop anywhere else. More

Print

So lucky to buy my Forester here! My parked car was hit and totaled on my birthday weekend and I had 10 days with a rental to buy another car. The entire situation was stressful and up My parked car was hit and totaled on my birthday weekend and I had 10 days with a rental to buy another car. The entire situation was stressful and upsetting UNTIL I got to Phil Long and spoke with Andy Kroening and the entire staff. There was zero pressure and they were very understanding and sympathetic to my situation. I had 3 other appointments that day but none of the other dealerships compared to the customer service and prices at Phil Long of Denver. I called Andy as soon as my last appointment was done and said I needed to come back and get the Forester he had shown me. I ended up with a 2014 Forester that was clean and well-maintained. They replaced the car battery because it seemed low. The oil was freshly changed and the interior was spotless despite the car being used. I hope to own this car for many years, but if I ever need to get another vehicle or recommend a used dealership to a friend, I would HIGHLY recommend Phil Long and Andy K and would go back in a heartbeat. I had a pleasant car buying experience which I didn't even know was possible! 10/10 would recommend!! More

Print

great experience i always go to this location to get my service done even i have to travel 2 hrs from home. coz their employees are always tace care of our needs and a i always go to this location to get my service done even i have to travel 2 hrs from home. coz their employees are always tace care of our needs and always nice. always busy location but they always try to get everybody in. i love this place. i bought 2 trucks from this location too. More

Print

Flexible and Very Understanding I had a wonderful car buying experience at Phil Long Ford of Denver. The sales staff knew what they were doing and were able to get us a certified pre I had a wonderful car buying experience at Phil Long Ford of Denver. The sales staff knew what they were doing and were able to get us a certified pre-owned vehicle in our price range that fit our needs. They were not very pushy and understood the situation that my wife and I were in with our old vehicle. I want to especially say thank you to Jennifer Spiegle for answering all the questions that come with purchasing your first vehicle and Diana Winston for doing what seemed impossible. They are both an asset and integral part of the team at Phil Long. I also want to say a most gracious thank you to all of the other staff that assisted in our car buying experience. More

Print

purchased a Ford focus you guys made it so easy and I will be back for future purchases. We were able to negotiate pricing before we came to see the vehicle. you guys made it so easy and I will be back for future purchases. We were able to negotiate pricing before we came to see the vehicle. More

Print

Very easy great experience I was in contact with Diana W via email . She made it very easy to just drop by when it worked for me . After meeting about my needs she helped I was in contact with Diana W via email . She made it very easy to just drop by when it worked for me . After meeting about my needs she helped me locate the perfect vehicle quickly .I had done allot of homework prior and I knew what I wanted and she knew my needs and budget . I didn't feel the need to hassle and hassle over price to much as I had priced shopped 2 very certain vehicle models for over a month and found the internet asking price in line and fair .I arrived @ dealership at noon and left in the vehicle what seemed short 2.5 hours later . This is the second vehicle I have purchased @ PhilLong ,The past several years I have used a local auto broker for several purchases for myself and family but after my experiance yesterday with Diana Patrick and Paul - I will always just come to Phil Long More

Print