Paula Bryant | Page 5

Very professional, thorough and customer oriented. Cameron provided a first class experience all around. Followed up too. Cameron provided a first class experience all around. Followed up too. More

by spitfire04 Verified Customer Verified Customer

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Very difficult to work with. I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to I purchased through the dealership all of the extended warranty’s and maintenance packages and still am told “sorry it doesn’t cover it” and have to fight to get what I purchased covered. I even had a service rep hang up on me and I never raised my voice or used profanity. I almost stopped using this dealership and the only reason I still use them is Naycolle Wright (sales) I have purchased 8 cars from this dealership and still feel like I am always fighting to be given fair treatment. More

by DLW1396 Verified Customer Verified Customer

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Friendly, caring, professional. Thorough, generous hosts. Excellent in all aspects of service. Single detractor is quantity of customers. Most recent service was relatively fast and Thorough, generous hosts. Excellent in all aspects of service. Single detractor is quantity of customers. Most recent service was relatively fast and excellent however sometimes deluge of customers for service is overwhelming. Customers with a 10 AM appointment should stand aside so that appointments for 9 AM can be processed instead of waiting in a queue to turn vehicle over, referring to arrival before 9 AM for 9 AM appointment. More

by robert.r.schulz Verified Customer Verified Customer

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Very poor no communication between technician and Owner your cookies and coffee are a shortfall of any employee to say hello or good morning. had the car for six days and never found out what was wrong! your cookies and coffee are a shortfall of any employee to say hello or good morning. had the car for six days and never found out what was wrong! More

by p.digrigoli Verified Customer Verified Customer

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Carlos and The BMW team are friendly, knowledgeable. They respond with care regarding your vehicle concerns. They respond with care regarding your vehicle concerns. More

by TOUCHOFGRACE40 Verified Customer Verified Customer

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Greg was awesome. He held my hand all the way and made sure I was taken care of He held my hand all the way and made sure I was taken care of More

by angelacrawley9427 Verified Customer Verified Customer

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Cameron did a great job explaining the service and keeping me posted as to what was taking place. Cameron is very knowledgeable, friendly and helpful! keeping me posted as to what was taking place. Cameron is very knowledgeable, friendly and helpful! More

by DLPETERSON32 Verified Customer Verified Customer

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My car got fell off of the radar of the service department and was there for two weeks. Miss Paula and D'Shon were the only people that excepted responsibility for the inexcusable, lack of service department and was there for two weeks. Miss Paula and D'Shon were the only people that excepted responsibility for the inexcusable, lack of service and in turn made the rest of the experience pleasant. We've been customers in sales and service recently and would not have returned if we had known this was going to occur. More

by Bsg342@aol.com Verified Customer Verified Customer

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Great experience. Very easy to work with, excellent service department. Communicated throughout the entire process so I always knew where things stood. Very easy to work with, excellent service department. Communicated throughout the entire process so I always knew where things stood. More

by PETER92 Verified Customer Verified Customer

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It was a pleasant buying experience. I felt like I received a good deal and support to make the deal happen. The finance dept was diligent in helping me secure a fair loan. I felt like I received a good deal and support to make the deal happen. The finance dept was diligent in helping me secure a fair loan. More

by APPLESEEDMUSIC1 Verified Customer Verified Customer

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