Peter Hern | Page 5

Chambers Lincoln of Norwood, MA may boast all it wants about their service departments. Well, I’m one of their customers for the time being and find them nothing less than abhorant to deal with. It w about their service departments. Well, I’m one of their customers for the time being and find them nothing less than abhorant to deal with. It was July 19, 2021, that I contacted Herb Chambers Lincoln in Norwood, relative to the engine in my 2019 MKZ leased vehicle was making unfamiliar loud noises. I brought it right in and was informed by the service department that the engine would need to be replaced or rebuilt. This is a vehicle with only 22,000 miles on it. In the meantime, I was temporarily provided with a little ‘roller skate’ of a vehicle, with filthy inside windows from Enterprise car rental to use. It was in no-way a comparison to the MKZ I leased from Chambers with its options. Nonetheless, with the understanding that the MKZ repair wouldn’t be too long, I took the rental and signed for the car insurance option in case anything happened during the supposedly short rental. After a number of weeks, Enterprise called me for my credit card again. That’s when I learned that my insurance for the rental to date was now $1,000 out of my pocket. Yes, I was stupid for opting for the additional insurance, but I wouldn’t have been placed in that position if it wasn’t for Chambers. I then called service and informed them of same and that I wanted my MKZ back or another MKZ with the options I had. But Chambers couldn’t or wouldn’t meet my request. The service department then provided me with a small SUV to use, with once again, dirty windows inside, and not in any way a comparison to the MKZ and my options. After another month went by, I called service and was provided with a used MKZ that was older than my leased one, and without my options like navigation, and also with dirty windows inside. Now the substitute MKZ change oil light is on and it needed to be brought in for service. I didn’t get my original leased car back until November 17. It was washed but the inside windows were dirty. (What a surprise!). Chambers had the vehcicle to repair for four (4) months. During that time period, not only have I been driving inferior products, but also paid $1,000 out of my pocket for insurance. Jason, the service manager stated they had lost five-mechanics, and that was why repairs were slower than normal. (How do you loose five mechanics if your treating them right?) Nonetheless, the day after I pick the car up, another noise is coming from the undercarriage and I have to take it back into Chambers. My 3-year lease expires this June, some 6 months away. I tried negotiating with Chambers for them to just keep the car and terminate my lease since Chambers failed to perform under the lease agreement. They refused. Now I bring my leased car back Monday for service to look at. Stay tuned! More

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Very pleasant and professional. They handle my issue as quickly as possible. Even set ups loner since it was going to take more time quickly as possible. Even set ups loner since it was going to take more time More

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Over the top service and a great car. Most comfortable waiting area and hospital clean! If there is a better place I would be astounded. waiting area and hospital clean! If there is a better place I would be astounded. More

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The service department bent over backwards to make sure my experience was a positive one my experience was a positive one More

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Everything was great thanks to Brooke for all the help learning about my car so helpful for the manager for steering me in the right direction My 3rd Lincoln purchase there will go no where else learning about my car so helpful for the manager for steering me in the right direction My 3rd Lincoln purchase there will go no where else More

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fantastic dealership and service departmentreceived fantastic dealership and service department received quickly and warmly,everyone polite. The service reps are great. Also the whole dealership is spo fantastic dealership and service department received quickly and warmly,everyone polite. The service reps are great. Also the whole dealership is spotlessly clean. Can't think of a better experience More

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Christine was very good answer all questions Help me in canceling my old plates. Explaining vechile setting up my phone getting my sticker very helpful. canceling my old plates. Explaining vechile setting up my phone getting my sticker very helpful. More

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They have given me and my family fast, reliable and courteous service for many years even prior to Herb Chambers ownership. I look forward to doing business with them for many more years courteous service for many years even prior to Herb Chambers ownership. I look forward to doing business with them for many more years More

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Great buying experience at Herb Chambers Lincoln of Norwood. GM Peter Hern and Salesman Ryan McCarthy were professional and easy to work with. Would definitely return in the future for another purchase Norwood. GM Peter Hern and Salesman Ryan McCarthy were professional and easy to work with. Would definitely return in the future for another purchase. More

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The Herb Chambers Lincoln of Norwood service department did an outstanding job troubleshooting and correcting a Check Engine Light issue on my MKC Reserve. My initial contact was Brianna and she was thorou did an outstanding job troubleshooting and correcting a Check Engine Light issue on my MKC Reserve. My initial contact was Brianna and she was thoroughly professional and efficient. I also want to thank everyone who worked on my vehicle and returned it to me in a timely manner with the issue resolved and immaculately cleaned. More

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