Peter Hern | Page 4

Lincoln Herb Chambers in Norwood provides what they do best - "Exceptional customer service and satisfaction! It's my 2nd Lincoln with Christine Feteira. She's very knowledgeable about the cars, very pa best - "Exceptional customer service and satisfaction! It's my 2nd Lincoln with Christine Feteira. She's very knowledgeable about the cars, very patient with inquiries, and always made time for them. Christine is very attentive to my car specs and looked out for the car that best suited my needs. And I got it! My experience with Lincoln Herb Chambers (Norwood) has always been very pleasant! Grateful to work with Christine Feteira, Jim Lewis, Jeremy Hayes, and Peter Hern, the process was seamless! More

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Genuinely trying to make up for lack of technical support availability! Lincoln needs to support its dealership by getting parts and cars where they are needed— dealerships!!!! availability! Lincoln needs to support its dealership by getting parts and cars where they are needed— dealerships!!!! More

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Great dealer to do business with fast and efficient will due again and again top shelf due again and again top shelf More

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My experience today leasing a new Lincoln was awesome! Everyone is so professional here. I got a great deal and was treated extremely well. Everyone is so professional here. I got a great deal and was treated extremely well. More

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Great place to buy a car! , Will work with you to what you can afford!, Mara Russell and staff were great! , Will work with you to what you can afford!, Mara Russell and staff were great! More

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Everything excellent. My 6th car from Herb chambers lincoln. Peter and brook excellent. Jim slso My 6th car from Herb chambers lincoln. Peter and brook excellent. Jim slso More

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Had the cars I wanted to look at and drive-right on the lot! Salesperson courteous and without pressure. Dealership open Sundays! So convenient hours. lot! Salesperson courteous and without pressure. Dealership open Sundays! So convenient hours. More

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They have so nice people working there I never have a problem, sales people are so kind Service department is the greatest problem, sales people are so kind Service department is the greatest More

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Service & communication sucked. Disappointed in low trade in pricing as well new car pricing. Not returning to Herb Chambers. Disappointed in low trade in pricing as well new car pricing. Not returning to Herb Chambers. More

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I bought a Lincoln MKZ which I love. Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two more times & was told part was overnighted & then that they "dropped the ball" & finally done. Brought my car out for a broken seat & blower motor problem in dash. They told me it was a leaf & the seat was fine. I called the manager, Mr. Hern who told me "Your warranty is up so you will have to pay for an upholsterer to come & take your seat apart & your seat works fine." I wrote the CEO who never responded & got in touch with Lincoln directly. The car went back & they discovered the blower motor needed to be replaced but again no seat problem they said. Told me they were sending my car back & never watched the video I sent. They took my car back again but this time I went there & showed Jason the service manager the seat back moving. He said "Oh you are right, I am so sorry." They had to order the parts & now the seat is finally fixed only because I bitched & kept complaining. Mr. Hern never bothered to apologize for talking down to me. Instead of doing something above & beyond like a free oil change for causing me to send my car three times & be talked down to & told my warranty was over. (It is over in May 2022) he didn't have the decency to make good. I love my Lincoln but could never recommend Herb Chambers again. People make mistakes but humans acknowledge them & make good on them and apologize. Mister Hern was perhaps having a bad day but told me to take my car & nothing was wrong. The seat was broken and the driver's seat has to be in tact for the airbags to deploy. He sent my car back to me twice unsafe. Herb Chambers' upper management should be ashamed of how I was treated & make changes to the way they do business. More

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