Phillip Towns
Phillip Towns at Master Buick GMC

Phillip Towns | Page 3

Fixed Operations Director

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.5
59 Reviews

Dealership Experience

29 yrs, 10 mos

4.5

59 Reviews

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59 Reviews of Phillip Towns

June 30, 2019

Dealership Rating
Employee Rating

Easy to deal with I have bought many vehicles over the years from Master and have never regretted it. They are friendly and honest and responsive. You will have an is More

by gmccully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Sue Oertle , Keith Stone

Jul 01, 2019

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com | 706-855-9400

June 29, 2019

Dealership Rating
Employee Rating

Simply Horrible Vehicle was scheduled 2 weeks in advance for a service and spark plug chage. I even spoke to the service writer two days in advance to remind them. To More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brad Gillespie

Jun 29, 2019

Master Buick GMC responded

Paul, I would like to look in to what happened here and see if there is a way we can make it right with you! Please contact me at your earliest convenience at (706)922-5213. Kathy Hensley, Owner Master Automotive

June 19, 2019

Dealership Rating
Employee Rating

Awesome experience! This is the second vehicle we have purchased from Bo Starks. Bo is extremely professional, knowledgeable and wonderful to work with. Jeff did a great More

by JENNIFERLBLANCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bo Starke, Jeff McKie

Jun 25, 2019

Master Buick GMC responded

Jennifer, we love hearing about customers who have a great experience at Master Buick GMC and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 19, 2019

Dealership Rating

Outstanding! Bo was very courteous, knowledgeable. The entire experience was very pleasurable! He listened to my needs and within a day or two, I was in my new veh More

by Tommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams , Bo Starke

Jun 25, 2019

Master Buick GMC responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Bo and the rest of the Master Buick GMC team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 05, 2019

Dealership Rating
Employee Rating

Fixed tire that had a nail in it They always have a smile and very friendly. Waiting time for job to be done is good. Yes I would recommend Master to people for service and to buy More

by KATWOMAN510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, The employee that fixed tire very friendly

Jun 05, 2019

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 30, 2019

Dealership Rating
Employee Rating

Great Service Always a pleasure working with these guys and gals. Never had any problems with service on my vehicle. Waiting area and bathrooms or clean. Very frien More

by ROBERTB411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams , Gene Baxley, David Truitt

Jun 03, 2019

Master Buick GMC responded

Thank you for taking the time to leave this review, Robert. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 24, 2019

Dealership Rating
Employee Rating

Amazing experience Surprised by the knowledge of the service writer. I normally cringe when I have to walk near the service center of a dealership. The service guys alwa More

by Prosser2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Apr 25, 2019

Master Buick GMC responded

It’s great to know that David provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 16, 2019

Dealership Rating
Employee Rating

Very quick and good service Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife More

by shmdtm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2019

Master Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 11, 2019

Dealership Rating
Employee Rating

Amazing Service Dept I usually would do work myself or find the good deals for service but that all changed when I dealt with Master Buick GMC. They are always polite and More

by RPMILLER33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Baxley, Brad Gillespie

Apr 12, 2019

Master Buick GMC responded

Thank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. I will be sure to share your feedback with Brad and please feel free to call or stop by if there is anything else we can do to help you. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 21, 2019

Dealership Rating
Employee Rating

Great I had a great experience working with David Truitt. He made sure that everything i needed got taken care of in a timely matter. I highly recommend him More

by Steventhomas872
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Mar 22, 2019

Master Buick GMC responded

Hi Steven! Thank you for this great review! David is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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