Richard Klaben | Page 35

Doug Carter and the team at Klaben I've worked with Doug Carter several time trading vehicles and have always had a good experience. Doug doesn't make you feel like you are being "sold" I've worked with Doug Carter several time trading vehicles and have always had a good experience. Doug doesn't make you feel like you are being "sold". He listens and helps you with options and it makes the process very easy. More

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Excellent My experience at Klaben was excellent. Rich and Roscoe went above and beyond to get me approved and in car. Bad credit, very little money down and no My experience at Klaben was excellent. Rich and Roscoe went above and beyond to get me approved and in car. Bad credit, very little money down and no trade in. I was approved and driving home in a 2016 Focus. Very happy with the car. Roscoe was awesome. Very personable. No pressure and made me feel comfortable. By time I left I felt like we had been friends for years. I would highly recommend Klaben Ford. I will return when I'm ready for a new car! Thank you, Klaben Ford More

by cheechaman10 Verified Customer Verified Customer

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Stellar Customer Service!!!! Top Notch! For starters, I am from New Jersey. I had been researching and test driving 3 row SUVs for 6 months. Then, I test drove a 2019 Ford Sport, and I was For starters, I am from New Jersey. I had been researching and test driving 3 row SUVs for 6 months. Then, I test drove a 2019 Ford Sport, and I was in love. But I wasn't having a good experience with the dealerships and the price tags in NJ and out of state. They were a couple of thousands out of my price range. While looking through numerous Ford Explorers for sale, I had found a 2018 Ford Explorer Platinum Silver, black leather interior with 10,800 miles-Certified at a price I can manage. I knew I had to do something quick, because it wouldn't be available for long. Via email, I contacted one of their stellar sales representatives Roscoe Woodberry. Right from the start, he was amazing. Top notch customer service. We started our repertoire Wednesday morning. Thursday evening I had purchase my plane ticket out to Ohio for the next day. Friday morning I flew out to Klaben Ford in Ohio from New Jersey. I arrived to Klaben a little past 11am and was greeted by a very jovial and professional representative, Mr. Roscoe Woodberry. Klaben Ford even paid my ride from the airport. Once inside Roscoe Woodberry offered me a water bottle and then escorted to my new wheels. I had grin from ear to ear. Once I saw the Silver Platinum Ford, I knew this whole trip was well worth it. I was then escorted to meet with finance, Ms. Jennifer Bowen. She was super nice and down to earth. Nothing from what I've experienced in Jersey. We pretty much breezed through the papers. She was very very thorough and was never pushy to sell additional coverage, warranty, and/or options. She was a delight to work with. Finance went swiftly since prior to my arrival Roscoe had run my credit and I had been approved. After wrapping with finance, I returned to Roscoe's office to go over last minute details. To my surprise, Mr. Richard Klaben personally came over to introduce himself. Mr. Klaben expressed his gratitude for my business. We also spoke for a few and he expressed sincere empathy for the poor customer service I had received from previous car dealerships before dealing with Klaben, which I had shared with Roscoe via emails. I thought that was very nice of him to come over. I was pressed for time, since I knew I had long long drive back. I knew my visit and purchase was ending, truly within less than 2 hours. Roscoe Woodberry already my Ford Explorer cleaned and detailed. He went through a quick tutorial and synced my cell phone to apple carplay. We took a quick snapshot and exchange a brief and cordial goodbye. 3 weeks later...I have received my NJ plates and registration via US postal mail. Took my Ford Explorer to get its inspection sticker to a NJ inspection facility without any complications. I am now completely, fully satisfied, and esctatic with my New (pre-owned) Ford Explorer! THANK YOU KLABEN, AND ESPECIALLY ROSCOE! I have no regrets, best decision I ever made! More

by mlbermudez6 Verified Customer Verified Customer

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Worked on my terms/schedule Chris Volk showed a ton of respect for my time and schedule. He sent me emails and texts, provided a competitive offer right away, and had the car rea Chris Volk showed a ton of respect for my time and schedule. He sent me emails and texts, provided a competitive offer right away, and had the car ready for me when I came in. More

by Robert S. Verified Customer Verified Customer

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5 Stars ALL the Time This dealership is over the top amazing. I asked my salesman what he liked best about his job and Chris Volk said "it's who I work for, they have resp This dealership is over the top amazing. I asked my salesman what he liked best about his job and Chris Volk said "it's who I work for, they have respect for their employees and customers too." That spoke volumes to me. People do well and will always be a contributor to an employer that is sincere and respectful. If anyone asks where I get my vehicles it will ALWAYS be Klaben Ford. This was the first time that we didn't spend our entire day at the dealership working on papers. In and done! Thank you Denise Alcorn for your kindness and preparedness and getting us out so quickly. Mr. Klaben you have a great team of people who not only respect you, but LIKE what they do. That's a blessing!! Thank you! Dawn & Dave Fletcher More

by SFletcher Verified Customer Verified Customer

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Fair and honest. Matt was well informed and easy to work with. He helped with finding discounts. This review has to be twenty five words long or it will not go through Matt was well informed and easy to work with. He helped with finding discounts. This review has to be twenty five words long or it will not go through. More

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Outstanding I received quick and courteous service when trading in my leased vehicle. Who could ask for anything more! Thanks! Doug Carter took great care of me! I received quick and courteous service when trading in my leased vehicle. Who could ask for anything more! Thanks! Doug Carter took great care of me! More

by RJKNAPP3214 Verified Customer Verified Customer

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Customer is valued Everyone is cheerful, helpful, cooperative, acting with a united intent to ensure the customer attains what he came in for. They treat you as a frien Everyone is cheerful, helpful, cooperative, acting with a united intent to ensure the customer attains what he came in for. They treat you as a friend, even a member of the family, consequently with integrity and kindness. More

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New car I went for an oil change and left with a 2019 Ford Escape. I'm on my 3rd car with Klaben. Great people to work with. They always make sure it's the be I went for an oil change and left with a 2019 Ford Escape. I'm on my 3rd car with Klaben. Great people to work with. They always make sure it's the best deal for you. Thank you Rich and Brandon! I love my new car! I always leave happy! More

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New F-150 Can’t say enough about how well I was treated by Chris Volk. I messaged Chris about getting numbers together on leasing a new F-150, he messaged me af Can’t say enough about how well I was treated by Chris Volk. I messaged Chris about getting numbers together on leasing a new F-150, he messaged me after hours to get the information he needed from me, worked diligently the next day to get trade in values and lease payment for me, and I took delivery of the truck the next day. Smoothest car buying experience around. Denise in finance stayed late with Chris to finalize all paperwork and she was phenomenal as well. Anyone who is looking to purchase a vehicle needs to make Klaben their first stop. Top notch customer service all around. More

by mpalomb Verified Customer Verified Customer

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