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Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
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940 Reviews of Richard Klaben
July 14, 2019
Best car buying experience ever! Everyone from top down was efficient, extremely helpful, thorough and patient. Total integrity, no pressure. Easiest and most satisfactory purchase in Everyone from top down was efficient, extremely helpful, thorough and patient. Total integrity, no pressure. Easiest and most satisfactory purchase in the past 5 decades of driving and car shopping. Felt like family! More
by Sasakabisa
Verified CustomerOther Employees Tagged: Tyler Kline, Jennifer Bowen , Branden Johnson
July 13, 2019
Amazing! Walked in thinking I wasn’t going to leave with anything because if my situation but I actually left with an amazing car!! Everyone was fantastic. A g Walked in thinking I wasn’t going to leave with anything because if my situation but I actually left with an amazing car!! Everyone was fantastic. A great experience! Thank you! More
by s.fitzgerald17
Other Employees Tagged: Jennifer Bowen, Louis Polos
July 12, 2019
The best This was one of the easiest vehicle purchases I have ever made. Tyler, and Rich Klaben himself went out if their way to answer all of my questions fro This was one of the easiest vehicle purchases I have ever made. Tyler, and Rich Klaben himself went out if their way to answer all of my questions from beginning to end. They were very responsive , and fit my family with the perfect vehicle. We will be return customers! More
by mstornes42
Other Employees Tagged: Tyler Kline, Christine Klaben
July 09, 2019
Leased 2019 F150 Came in to Klaben Ford looking to buy/lease a new f150 truck. service and customer skills were outstanding. Rich Klaben, Doug Carter and the rest of t Came in to Klaben Ford looking to buy/lease a new f150 truck. service and customer skills were outstanding. Rich Klaben, Doug Carter and the rest of the team members were absolutely amazing in ensuring i got what i wanted and worked very hard to get the right deal done. Will definitely recommend and will be returning More
by 11dagilchrist
Other Employees Tagged: Jennifer Bowen , Doug Carter
July 08, 2019
Klaben is like Family Rich Klaben and Chris Volk were both outstanding -would highly recommend this dealership. They are like family, always welcoming, friendly, trustwort Rich Klaben and Chris Volk were both outstanding -would highly recommend this dealership. They are like family, always welcoming, friendly, trustworthy and honest. You will not get the run around. More
by Mary
Other Employees Tagged: Christopher Volk
June 29, 2019
The BEST car shopping experience I have ever had. Previously working with other car dealerships around Northeast Ohio, it made me dread car shopping and made me believe that every car salesman would d Previously working with other car dealerships around Northeast Ohio, it made me dread car shopping and made me believe that every car salesman would do anything to make their sale. As soon as I walked into Klaben Ford my experience was nothing short of AMAZING. I cannot thank Roscoe and Rich enough for going out of their way to work with me and getting me exactly what I was looking for! I no longer have to worry about how awful car shopping can be because anytime I need a new vehicle I know I can go to Roscoe at Klaben!! More
by Trista
Other Employees Tagged: Roscoe Woodberry, Christine Klaben
June 29, 2019
5 star salesperson!!! I have leased many vehicles from Terry!!! He us the most trustworthy and honest person to work with. He knows what I want and works hard to get that f I have leased many vehicles from Terry!!! He us the most trustworthy and honest person to work with. He knows what I want and works hard to get that for me. Thank you Terry!!! She you soon. More
by Kathryn Lawson
Other Employees Tagged: Mona Crooks , Terry Baughman
June 28, 2019
excellent left with peace of mind that other dealer could not earn. great group of people to deal with. will return for next service for sure. left with peace of mind that other dealer could not earn. great group of people to deal with. will return for next service for sure. More
by RONBETTS297
Other Employees Tagged: Mike Cooney, Mario Palomba
June 25, 2019
Best car buying experience I've ever had!! Such an amazing experience!! Mike made sure I got the best deal on my new car! He went through all the different options with me and answered every q Such an amazing experience!! Mike made sure I got the best deal on my new car! He went through all the different options with me and answered every question I had. Would definitely recommend this dealership to anyone! More
by briannachewitt1
Other Employees Tagged: Christine Klaben , Mike Cooney
June 24, 2019
Excellent and professional service We have had nothing but great service with the Klaben family. Starting with our lifetime car salesperson JT who always does whatevt necessary to get We have had nothing but great service with the Klaben family. Starting with our lifetime car salesperson JT who always does whatevt necessary to get us something we like with prices within our budget. He has also introduced us to Nate who we will be dealing with I'm the future and has been very thorough with everything setting is up so we were all prepared when we picked up our vehicles. Many thanks to Rich Klaben for making us an offer we couldn't refuse and to his daughter who took care of all the paperwork, she was very pleasant. Thanks again for top notch service that we will continue going back to year after year! More
by MistiS
Other Employees Tagged: Mona Crooks, Joe French, Christine Klaben , Nate Bryant, Jeff Tetreault
Dealership Inventory (252 Vehicles)
2021 Ford Ranger
used
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
