Richard Klaben | Page 5

I already had to have meetings over warranty work and pricing during a months long repair, deal with damage to the vehicle upon completion and then take it back to have mechanical repairs redone, I also pricing during a months long repair, deal with damage to the vehicle upon completion and then take it back to have mechanical repairs redone, I also needed to have overspray removed from the exterior. For what it's worth, Klaben did take large steps to make up for a series of unfortunate events. However, I had to take my driver's side door apart to find what was rattling ridiculously when the driver's side window was down; a rattle that did not exist prior to the repair visit, so I was unsure if it was related. Upon removing the door panel I can see the signs of fresh body work, and while investigating this noticed multiple areas in the paint with obvious deviations and defects in the paint that were not there before (the vehicle has never required body work of any sort with only factory paint). It's obvious a repair was done while there for a much larger incident that I was never made aware of. That's disappointing, because I would have taken a closer look at the time and demanded it get redone with a higher level of quality! More

by WESOLOWSKI_A Verified Customer Verified Customer

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John Rebeck, Carl Esker, Arica Stevens, have been awesome they alway go above and beyond to make things right. The service department is by far the best I have ever had the pleasure of working with, they alw they alway go above and beyond to make things right. The service department is by far the best I have ever had the pleasure of working with, they always make things right. Amanda Davis is the best service advisor around. They definitely live by their business motto! More

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After my last vehicle was totaled, Chris and his colleagues dedicated an entire day to ensuring I left with a new vehicle that was not only a one of a kind Wrangler with all my desired features but colleagues dedicated an entire day to ensuring I left with a new vehicle that was not only a one of a kind Wrangler with all my desired features but also priced affordably. Loyalty matters at Klaben. Thanks for another great ride! More

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Klaben has always been my preferred dealer. They are the best dealership around and have the greatest customer service anyone could ask for. I always recommend Klaben to anyone that needs or is They are the best dealership around and have the greatest customer service anyone could ask for. I always recommend Klaben to anyone that needs or is looking for a vehicle! Justin Bolen was my salesman and he was fantastic! He did everything he could to get me in the car that I wanted and I couldn’t appreciate him and the staff more! More

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Service Manager Jim did an awesome job with our newly purchased Wagoneer. A faulty backup camera is never fun to have on a new car, but he along with our salesman Gus kept us in the loop on what was bein purchased Wagoneer. A faulty backup camera is never fun to have on a new car, but he along with our salesman Gus kept us in the loop on what was being done & at the end of the day we couldn’t have asked for better service all around! More

by Gdogghbk Verified Customer Verified Customer

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Everyone was nice and professional. I dealt with the owner, the sales manager and Chris Hamilton, my salesman. Very good experience. I dealt with the owner, the sales manager and Chris Hamilton, my salesman. Very good experience. More

by TRISH6 Verified Customer Verified Customer

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i cant say enough about Joe Hilliard & the image he gives klaben Joe always goes above and beyond. always treats you like your the most important person in his world. he never thinks the way you are expl klaben Joe always goes above and beyond. always treats you like your the most important person in his world. he never thinks the way you are explaining whats going on with your vehicle is crazy. and believe me weve explained some sounds in ways that he should of thought that. keeps you well informed and is super riendly even More

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Fast , courteous, and provided all the information I requested. My salesman located a vehicle that is in transit and we are just waiting for it to be delivered requested. My salesman located a vehicle that is in transit and we are just waiting for it to be delivered More

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As a returning customer I'm always greeted very well, with service, knowledge, and the whole process from beginning to end. I would encourage everyone who want a very good vehicle and a Great team repres with service, knowledge, and the whole process from beginning to end. I would encourage everyone who want a very good vehicle and a Great team representing you especially Gina Williams and Mr. Brian Franklin, then this is the place to visit 👍 More

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Joe Hilliard is always geat. knows our vehicles extremely well. If he cant make it make the noise he will ride with you til it does. I filled out a survey requested by fca more s knows our vehicles extremely well. If he cant make it make the noise he will ride with you til it does. I filled out a survey requested by fca more so about the vehicle itself not the dealership or anyone else. I have been dealing with Klaben for over 25 yrs and sometimes I forget that I am just a customer, I also didnt expect anyone to take the survey personally. I am truely sorry never my intention. More

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