Dealer Reviews
Cars for Sale
Dealer Log In
Richard Klaben
Richard Klaben | Page 5
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
161 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 4 mos
Industry Experience
52 yrs, 5 mos
161 Reviews
Write a Review
161 Reviews of Richard Klaben
April 25, 2023
John Rebeck, Carl Esker, Arica Stevens, have been awesome they alway go above and beyond to make things right. The service department is by far the best I have ever had the pleasure of working with, they alw they alway go above and beyond to make things right. The service department is by far the best I have ever had the pleasure of working with, they always make things right. Amanda Davis is the best service advisor around. They definitely live by their business motto! More
by luers.joshua
Other Employees Tagged: Ken Harris , Carl Esker, John Rebeck, Arica Stephens
December 15, 2022
After my last vehicle was totaled, Chris and his colleagues dedicated an entire day to ensuring I left with a new vehicle that was not only a one of a kind Wrangler with all my desired features but colleagues dedicated an entire day to ensuring I left with a new vehicle that was not only a one of a kind Wrangler with all my desired features but also priced affordably. Loyalty matters at Klaben. Thanks for another great ride! More
by paulbriangallagher
Other Employees Tagged: Artie Gissinger, Steve Stephens, Christopher Hamilton, Derek Tenney , John Coco III, John Freeman, Casey Shaw, Gina Williams, Steve Workman
October 31, 2022
Klaben has always been my preferred dealer. They are the best dealership around and have the greatest customer service anyone could ask for. I always recommend Klaben to anyone that needs or is They are the best dealership around and have the greatest customer service anyone could ask for. I always recommend Klaben to anyone that needs or is looking for a vehicle! Justin Bolen was my salesman and he was fantastic! He did everything he could to get me in the car that I wanted and I couldn’t appreciate him and the staff more! More
by Natefisher4
Other Employees Tagged: Justin L. Bolen, Steve Stephens, Timothy Beane , John Coco III
September 05, 2022
Service Manager Jim did an awesome job with our newly purchased Wagoneer. A faulty backup camera is never fun to have on a new car, but he along with our salesman Gus kept us in the loop on what was bein purchased Wagoneer. A faulty backup camera is never fun to have on a new car, but he along with our salesman Gus kept us in the loop on what was being done & at the end of the day we couldn’t have asked for better service all around! More
by Gdogghbk
Verified CustomerOther Employees Tagged: James Arnold, John Coco III, John Freeman, Gus Polos
September 02, 2022
Everyone was nice and professional. I dealt with the owner, the sales manager and Chris Hamilton, my salesman. Very good experience. I dealt with the owner, the sales manager and Chris Hamilton, my salesman. Very good experience. More
by TRISH6
Other Employees Tagged: Christopher Hamilton
August 03, 2022
i cant say enough about Joe Hilliard & the image he gives klaben Joe always goes above and beyond. always treats you like your the most important person in his world. he never thinks the way you are expl klaben Joe always goes above and beyond. always treats you like your the most important person in his world. he never thinks the way you are explaining whats going on with your vehicle is crazy. and believe me weve explained some sounds in ways that he should of thought that. keeps you well informed and is super riendly even More
by SHVDMONKE
Other Employees Tagged: Joe Hilliard
August 01, 2022
Fast , courteous, and provided all the information I requested. My salesman located a vehicle that is in transit and we are just waiting for it to be delivered requested. My salesman located a vehicle that is in transit and we are just waiting for it to be delivered More
by dornackgregory
Other Employees Tagged: Steve Stephens , John Coco III, Gilbert Perrin
July 21, 2022
As a returning customer I'm always greeted very well, with service, knowledge, and the whole process from beginning to end. I would encourage everyone who want a very good vehicle and a Great team repres with service, knowledge, and the whole process from beginning to end. I would encourage everyone who want a very good vehicle and a Great team representing you especially Gina Williams and Mr. Brian Franklin, then this is the place to visit 👍 More
by jstyles1056
Other Employees Tagged: Brian Franklin, Christine Klaben, Gina Williams
July 12, 2022
Joe Hilliard is always geat. knows our vehicles extremely well. If he cant make it make the noise he will ride with you til it does. I filled out a survey requested by fca more s knows our vehicles extremely well. If he cant make it make the noise he will ride with you til it does. I filled out a survey requested by fca more so about the vehicle itself not the dealership or anyone else. I have been dealing with Klaben for over 25 yrs and sometimes I forget that I am just a customer, I also didnt expect anyone to take the survey personally. I am truely sorry never my intention. More
by SHVDMONKE
Other Employees Tagged: Joe Hilliard , Dennis Terlaak
June 29, 2022
We have returned To Klaben year after year because of the outstanding service and selection! outstanding service and selection! More
by Christine M
Other Employees Tagged: Christopher Hamilton , Carl Esker
Dealership Inventory (290 Vehicles)
