Rick Squires | Page 17

AS PAINLESS AS CONCEIVABLE Our family has been buying Hondas from Don Ayres for many years now and the experience just gets better and less stressful each time. Buying cars fro Our family has been buying Hondas from Don Ayres for many years now and the experience just gets better and less stressful each time. Buying cars from other dealers was a game and I always felt that we were cheated by the time it was over--either cheated of time with ridiculous games or cheated of money by the final deal. This has never happened at Don Ayres. The salesman actually knew the answer to every question we had about the vehicles--can't tell you how many times I knew more about the vehicle than the salesman who was trying to sell it to me (infuriating!!) I send anyone looking for a Honda (or comparable vehicle) to Don Ayres and will for the foreseeable future. My wife (who is unbelievable picky--she slipped up when she married me--everyone makes a mistake occasionally) loves them to pieces. More

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Incredibly understanding If your shopping for a Honda, or even just shopping for a car in general this is the place. Look no more. The level of customer service here is incred If your shopping for a Honda, or even just shopping for a car in general this is the place. Look no more. The level of customer service here is incredible! From sales to service this is an all around wonderful and customer focused dealer. Here is the reason why I'm writing this review: I purchased a brand new 2016 Honda Civic Touring from them. About 4 days after I took it home I had the airbag light come on. I took it in the next day and was given a car to drive while it was fixed. After I got the car back the airbag light came back on. I took it back in and was given another car to drive while they looked at mine. I was frustrated at this point and spoke to the sales manager, Rick Squires. He offered me an exchange, he would give me another Civic exactly like I had. I declined because I wasn't sure about the new Civic. They say not to buy a car the first year they do a major redesign and I did. So instead they returned the car and backed me out of the loan. They didn't have to do all of that. They could have just continued to work on my car and said sorry. My sales person was Bill Fenolglio and I can't recommend him enough. He was patient and very helpful. He's not your typical pushy car salesman. So please, if your considering buying a car, buy a car from here. More

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New Purchase Had a Great experience this past weekend, we purchased a new Honda CR-V EX-L, the staff was extremely professional and new there vehicle very well. Had a Great experience this past weekend, we purchased a new Honda CR-V EX-L, the staff was extremely professional and new there vehicle very well. More

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A great place to have your car serviced I was very impressed with the professionalism and cleanliness of the dealership.Ben my service adviser was very courteous and friendly. A very nice I was very impressed with the professionalism and cleanliness of the dealership.Ben my service adviser was very courteous and friendly. A very nice young man. More

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Service Department & Parts Department To all that it concerns , I do & have a great relationship with Don Ayres Honda ,over the past 30 yrs of service & dedication from this dealership. Th To all that it concerns , I do & have a great relationship with Don Ayres Honda ,over the past 30 yrs of service & dedication from this dealership. This is a 6 star dealership not a 5 star , I & my family have and own over 12 Honda's over a period of the 30 yrs , currently we have 3 Honda's now a 1992 Honda & a 2006 Accord, 1996 Accord witch is brand new and it is in my garage & has less than 1000 miles on it . Just to let you know I am a 47 yrs service technician for a local industrial fork lift dealership & have a very good knowledge of what excellent service is all about..... I challenge you to find a better staff to service your requirements........!!!!!! Douglas R Lang Thank you , Don Ayres Honda for your service and dedication that you and your staff have giving us over 30+yrs, what more could you ask for . Thank you Doug Suttle & Staff!!! ' More

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BEST Guys, GREAT SERVICE, EXCELLENT Showroom :) I bought a NEW 2015 HONDA Accord and BIG THANKS to RICK and ANDY. This is really very very awesome showroom and ANDY is my guy who helped me on ana I bought a NEW 2015 HONDA Accord and BIG THANKS to RICK and ANDY. This is really very very awesome showroom and ANDY is my guy who helped me on analysis. He took time to do analysis on my questions and comparison on different cars and suggested what is good and right for me. RICK was really enthusiastic to cut me a deal and treated me very well. Coming to SERVICE..... its PERFECT TRUST WORTHY service shop. CHARLES SUTER was GREAT guy and really took time to explain things. Thanks, Krishna More

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Continual excellence demonstrated in their Service Dept. The Service Department manager will do anything reasonable to ensure the customer is always satisfied with their service. If you're not satisfied, let The Service Department manager will do anything reasonable to ensure the customer is always satisfied with their service. If you're not satisfied, let him know and he will make it right. After 14 years of experience there, I've found them to excell in all aspects. More

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VERY happy customer! We bought a car for our son from Andy Hitzemann years ago (I believe we might have been his first sale). This time it was my car that needed replaced. We bought a car for our son from Andy Hitzemann years ago (I believe we might have been his first sale). This time it was my car that needed replaced. We ended up buying a 2015 Honda CRV. If you're reading these reviews hoping to find a good sales agent, then I'll make this easy.... If you want to be treated by someone who is friendly, courteous, professional, not pushy, who takes pride in finding you the right car, who works really hard to get you the best deal, and who is incredibly knowledgeable about the car you're looking at, go to Don Ayres Honda on Lima Road and ask for Andy!!! More

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Friendly, courteous, professional service every time Have been associated with this dealership for the last 3 years.................and have yet to had a bad experience of any kind. They have won my loya Have been associated with this dealership for the last 3 years.................and have yet to had a bad experience of any kind. They have won my loyalty and continued to maintain it! More

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Overall EASY NICE experience. Matt Thorpe was so comfortable to work with. Seemed genuine and very knowledgeable about Honda. Most helpful after the purchase to make certain every Matt Thorpe was so comfortable to work with. Seemed genuine and very knowledgeable about Honda. Most helpful after the purchase to make certain everything was just right and that we understood all features of our new automobile . More

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