Robert McMann | Page 5

Took care of me when my car was damaged My positive experience with Phil Long Ford started out as an unfortunate situation. After my car was serviced, it was parked in an unplowed area of t My positive experience with Phil Long Ford started out as an unfortunate situation. After my car was serviced, it was parked in an unplowed area of their lot on a snowy morning. Unfortunately, there was a raised concrete surface underneath the snow, and unable to see it, I drove on top of it damaging the body of my car. As you might imagine, I was very upset. After he read the letter I sent to him, Robert McMann contacted me immediately. He reviewed photos from the incident, and promptly told me that Phil Long Ford would have my car repaired. Mr. McMann then made all of the necessary arrangements with a body shop and had me drop off my car at the Phil Long Ford Dealership. He provided me with a very nice loaner vehicle, handled all of the work with the body shop, and returned my car to me in great condition. I was quick to criticism Phil Long Ford when I did not believe they would address the situation - so I want to publicly share that when Mr. McMann reviewed the situation, he responded promptly, thoroughly, and professionally to ensure that my car was repaired. I am impressed by how Mr. McMann and Phil Long Ford stepped up to make things right for me in this situation. More

Report | Print

New Truck Awesome place to buy a truck, from sales to finance to service and parts, everyone is super helpful!!! This is my 4th vehicle purchase here and will Awesome place to buy a truck, from sales to finance to service and parts, everyone is super helpful!!! This is my 4th vehicle purchase here and will keep buying here as long as I can... If you want someone who truly cares, see Juan and his crew at Phil Long Ford in Denver!!! More

Report | Print

Great, easy and hassle free experience It was great working with experienced automotive sales and finance professionals. I will refer all of my friends to Phil Long if they are in looking t It was great working with experienced automotive sales and finance professionals. I will refer all of my friends to Phil Long if they are in looking to buy a Ford More

Report | Print

Phil Long Ford is the Best Dealership...by far! I had the best car-buying experience that I’ve ever had at Phil Long Ford in Littleton, Colorado. After going to 5 dealerships, Phil Long Ford was by I had the best car-buying experience that I’ve ever had at Phil Long Ford in Littleton, Colorado. After going to 5 dealerships, Phil Long Ford was by far THE BEST dealership. They treated me like family. They gave me the best price, the best service, and made the entire buying process seem effortless. I would like to personally thank Robert McMann, the General Manager, Bahman Namaghi, the Sales Representative, and Vadim Reznik, in the finance department. They took their time to ensure that I had a thorough understanding of the financing details and options as well as all of the features and functionalities of my new F150. I give Phil Long Ford my HIGHEST RATTING and HIGHEST RECOMMENDATION. More

Report | Print

Made Right Had a 2013 CMax that was unable to be fixed. Took 4 months of trying yo fix it to get to a buy-back agreement, but resolution was fair. Had a 2013 CMax that was unable to be fixed. Took 4 months of trying yo fix it to get to a buy-back agreement, but resolution was fair. More

Report | Print

A terrific buying experience! Robert McMann and Ray Gerbich were great. Mr. McMann listened to what I wanted and he and Mr. Gebich executed perfectly. I love my new F-350 and wil Robert McMann and Ray Gerbich were great. Mr. McMann listened to what I wanted and he and Mr. Gebich executed perfectly. I love my new F-350 and will definitely buy at Phil Long Ford of Denver again. More

Report | Print

best car buying experience i've ever had. I found the vehicle I purchased on line, walked in and spoke to Hamid. There was no pressure, and the entire group I dealt with were very professional I found the vehicle I purchased on line, walked in and spoke to Hamid. There was no pressure, and the entire group I dealt with were very professional. I was given top dollar for my trade, and the finance department was outstanding to work with. the whole process took less than 3 hours start to finish. This is the 3rd vehicle I have purchased from Phil Long and I will continue to come back! More

Report | Print

Great Service Brad White was excellent. He worked very hard to locate the vehicles we were seeking. Some minor problems arose at closing but the team resolved the Brad White was excellent. He worked very hard to locate the vehicles we were seeking. Some minor problems arose at closing but the team resolved them. Good experience. More

Report | Print

Painless expeience This was a great experience buying a car. Got even a better deal after the hail damage sale. Super customer services. Highly recommend if you are l This was a great experience buying a car. Got even a better deal after the hail damage sale. Super customer services. Highly recommend if you are looking for new or used vehicle. More

Report | Print

Sold my vehicle to Phil Long I submitted a KBB request to get a value for my vehicle. Several folks contacted me, one being Phil Long Ford. After a few responses from KBB authoriz I submitted a KBB request to get a value for my vehicle. Several folks contacted me, one being Phil Long Ford. After a few responses from KBB authorized dealers, I was disappointed at the value being placed on my vehicle, 09 Ram 2500 Hemi. I started communicating via email with Robert McMann from PLF and he was a bit surprised and said KBB seemed to have the wrong vehicle info and from what I gave him, he placed it at 7-10K. He said he would personally appraise it when I brought it in. I finally was able to do that, met Robert and went for a drive. We talked a bit and he offered 7,500. I though that was fair and took it. I later found out Robert was the GM!!!!! Very polite and personal, taking the time out of a Saturday morning to deal with a used vehicle. - WOW! That is customer service. He turned me over to Walter Banks who completed the necessary paperwork. Walter has been in the business 40yrs, and was also polite, personal and great to work with. Both Robert and Walter made the whole experience very enjoyable. I would definitely give PLF consideration for any vehicle purchase in the future. More

Report | Print