Ruben Cauton | Page 3

Big Star went the extra mile to make sure we got the exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. exact car and extended warranty that we wanted. It’s a good dealership but the things that will bring me back are Eddie Lechuga and Angelika Felix. They delivered the car to our house and Angelika stayed to explain and set up things. She has continued to stay in touch and answer any questions I have. Also, I called the main Cadillac.com customer service (866-790-5600) for help with some infotainment help, and the representative I got (Sharon at ext. 5927276) was EXTREMELY helpful. However, our initial contact with Big Star (by phone…sales rep. Kaylee N) was not the best experience. More

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Your staff are all friendly and customer oriented. And your ready coffee, complimentary drinks & snacks had been helpful for waiting periods. My hubby and I had a wonderful purchasing experien And your ready coffee, complimentary drinks & snacks had been helpful for waiting periods. My hubby and I had a wonderful purchasing experience with your company. Thank you! More

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They went out of their way to make the car buying experience as pleasant as possible. Every road block They were willing to help get through. experience as pleasant as possible. Every road block They were willing to help get through. More

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Great, professional, friendly, clean, I WAS WELL PLEASED WITH SALES AND SERVICE THANKS SO VERY Y WITH SALES AND SERVICE THANKS SO VERY Y More

by MARG.SENNETT Verified Customer Verified Customer

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Big Star Cadillac and Mark Mauricio have gone above and beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documen beyond by assisting me with two car purchases within two months. Kelly, in the Finance Department, went over every detail before I signed any documents. I had several issues with the second vehicle after taking possession. I spoke with Mr. Mauricio, who kept me informed as he arranged for a loaner vehicle to be brought to my place of employment. My car was taken to the service department, and all issues were addressed. Mr. Mauricio texted me with updates and kept me in the loop. He also located the second remote and attached it to the first remote. He arranged for my car to be delivered back to me upon completion of the service requests. I would highly recommend Big Star Cadillac, Mr. Mauricio, and all the fine folks at the dealership to anyone interested in purchasing and/or servicing a vehicle. Thank you, Mark Mauricio, for going above and beyond your sales position to assist me. More

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very pleased with the service I received from George and GM Ruben. They were very accommodating and accessible. GM Ruben. They were very accommodating and accessible. More

by jglg1973 Verified Customer Verified Customer

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Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More

by arreolaf1 Verified Customer Verified Customer

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Bad experience with sales, finance and service. I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to I have not had a good experience with your dealer at all would not recommend. I am unhappy that I was forced into a maintenance plan and now have to deal with your service department. The first service our keys were lost an employee blocked our car in and left with the key very unprofessional. Staff needs a lot of training to get to where you need in customer service to retain customers. Please do not call to apologize fix your internal issues and deliver what you're selling. More

by nancy.2 Verified Customer Verified Customer

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Bobby Miller has been my Service Advisor since 2015 when I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase I started bringing my Cadillac in for service. I purchased my 2nd one in 2018! Bobby is the reason I also the sole reason why I decided to purchase my most recent Cadillac on 10/28/23 to “keep it in the family”, so I could continue bringing my vehicle in for service and maintenance to the same service center and have him as my point of contact! That’s over 8 years of loyalty to your dealership, when it was Ron Carter and now Big Star, all because of Bobby Miller! Lisa Velasco was my Sales rep to assist me with finding and eventually purchasing my most recent Cadillac. She was patient with me as I looked at various models, and didn’t pressure me to buy “a car”, but to buy the one I really wanted. She is excellent! Her demeanor and approach to working with prospective customers as engaging and compassionate. I also had a great experience with Ruben Cauton during the negotiation phase, as well as Kelly Wilson during the finance and contract phase! I didn’t catch the name of the young lady that walked me through the vehicle and helped me set things up in the vehicle. She was terrific. I am so sorry for not having that to provide, but Lisa can give you that. Thank you for making this such a wonderful process. I had to purchase a vehicle, much sooner than I anticipated, and they were all exceptional. More

by KWilson Verified Customer Verified Customer

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Great dealership, made the process easy all the employees are very nice and helpful. <3 are very nice and helpful. <3 More

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