Russell Casteel
Russell Casteel at Mac Haik Chevrolet

Russell Casteel | Page 5

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.5
76 Reviews
4.5

76 Reviews

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76 Reviews of Russell Casteel

March 12, 2024

Dealership Rating
Employee Rating

The GM is great, He had my dash replaced after a sales manager misled me about an extended warranty he sold me. However, my car has mechanical issues with a OEM part and the service refused to even look a More

by LEEMACKT
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Artinian

March 08, 2024

Dealership Rating
Employee Rating

Russel Casteel, Svc Tech! Trustworthy, knowledgeable, dependable! He is why I continue to take my vehicles to this dealership! More

by Sylvia Kerr
Recommend Dealer
Yes

March 01, 2024

Dealership Rating
Employee Rating

No issues specific but kinda wish the dealer would’ve replaced the part that was bad to begin with, I had to make several trips to get it completely right. More

by LAVACASOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 21, 2024

Dealership Rating
Employee Rating

very polite and professional service. Friendly knowledgeable staff . clean and pleasant waiting area. quick and speedy service More

by GHUNT1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jonathan gomez five star

February 10, 2024

Dealership Rating
Employee Rating

Service was completed within the timeframe stated. The staff is very knowledgeable, friendly and professional. More

by djl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 19, 2024

Dealership Rating
Employee Rating

We have purchased 8 vehicles from Mac Haik Chevrolet. Everyone is friendly and welcoming from the showroom floor to service department and quick lube. We have recommended this dealership to friends and f More

by A. Alaniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Chan , Mark Kitchens

January 14, 2024

Dealership Rating
Employee Rating

Went above and beyond to get my truck fixed and was good keeping me updated More

by EALMANZAA93
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 07, 2024

Dealership Rating
Employee Rating

Very bad service. Every time I took my vehicle and there was always something else when I would bring it home. It would be something else. Never got this thing fixed f More

by ANNETTEFLORES98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 04, 2024

Dealership Rating
Employee Rating

Mac Haik Service Express consistently provides reliable, friendly service experiences for all my Chevrolets. Thank you. More

by normanpkenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark McQuiggin

December 30, 2023

Dealership Rating
Employee Rating

Russell has always been excellent cxxx nnnn try and get the top spot for the More

by CHUCK90
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Johnson

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