Sal Graziano | Page 89

Was very happy with my first routine service experience at Ferman BMW. I was provided a clean loaner, the service area itself was very clean and well stocked with coffee and refreshments as well as a wide at Ferman BMW. I was provided a clean loaner, the service area itself was very clean and well stocked with coffee and refreshments as well as a wide variety of snacks. The service advisor was excellent and was able to complete the service within the time promised. More

by Asakla Verified Customer Verified Customer

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Excellent service department very knowledgeable they really understand the cars in the people that come through the door I would totally recommend going there do you feel like part of the family when yo really understand the cars in the people that come through the door I would totally recommend going there do you feel like part of the family when you’re there More

by HATINSLEY Verified Customer Verified Customer

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My service advisor Sal is the best! Thanks! Have my 2 bmw’s serviced with Sal and our experience was always extremely positive. Sal is really trying hard to make sure his customer is served well and will bmw’s serviced with Sal and our experience was always extremely positive. Sal is really trying hard to make sure his customer is served well and will happily return to Ferman dealership. More

by APOLLAK1 Verified Customer Verified Customer

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Sal in the service department went beyond what I expected and was great regarding service of my X3. Looking forward to working with him again in the future! and was great regarding service of my X3. Looking forward to working with him again in the future! More

by coolsurf99 Verified Customer Verified Customer

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Sal has always taken great care of me the past 2 years I have had my M4. Would recommend him out of anyone to help me get things done. have had my M4. Would recommend him out of anyone to help me get things done. More

by John Pizarro Verified Customer Verified Customer

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My experience with Ferman Bmw has been great since purchasing my vehicle back in June. Sal is a great service rep, always exceeding my expectation. purchasing my vehicle back in June. Sal is a great service rep, always exceeding my expectation. More

by unreal6883 Verified Customer Verified Customer

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Sol and Jamie have always been as pleasure to work with. I would and have recommended Ferman to anyone looking for a new or used vehicle. I would and have recommended Ferman to anyone looking for a new or used vehicle. More

by carguy13 Verified Customer Verified Customer

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Sal, although nice, did not see that I had a private warranty on my car even though the dealership had been reimbursed by the company previously. Also, when he called it was denied. When I called, I go warranty on my car even though the dealership had been reimbursed by the company previously. Also, when he called it was denied. When I called, I got it approved. It was a $2,200 repair. Also, before I called the warranty company to get approval, when I told Sal that I was going to pick up my car and get other estimates, he miraculously offered to shave off around $200 from the estimate. Sal also said that I needed new tires ($1500 for a new set of run flats, which I will never buy again because I felt ripped off by the Gainesville BMW. I got two flat tires one month after spending $1,600 on a new set in December of 2018 and there was no road hazard coverage, which I was not aware of when I purchased the tires. Apparently, now there is a one-year warranty, which isn't enough for the cost of the tires. Michelin Sports come with a long-term road hazard warranty and our less expensive. I stopped at Costco's tire center and they said I had quite a while to go before I needed to replace them. 5,000 or so. No bands were exposed when they checked the tires. the Costco service center rep explained how to tell if the tires are worn. Sal didn't do this . This information was very helpful to me. Can't help but wonder if I hadn't been a woman that these recommendations would have been made by your dealership. Also, my car took two days longer to repair than estimated. This has happened to me before at this location with a completely different service rep, and, for the first time ever since since Ferman BMW, I wasn't able to get a loaner, which caused me much inconvenience, especially since the repair took much longer than expected. I'm trying to figure out how covid impacts the availability of loaner vehicles. Sal couldn't offer an explanation. After all of the negative experiences and not feeling that the dealership is woman friendly, I will not be bringing my car back to Ferman. The trust level just isn't there. More

by stacykitchell Verified Customer Verified Customer

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Great service! Got us everything we needed in a short time and took great care of our vehicle with all the items wet needed to have done time and took great care of our vehicle with all the items wet needed to have done More

by bcaodllc Verified Customer Verified Customer

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I recently went to Ferman BMW to get a recall taken care of on my car, I was so impressed with the amount of professionalism & kind people that I feel compelled to write a 5 star review for Ferman Dealershi of on my car, I was so impressed with the amount of professionalism & kind people that I feel compelled to write a 5 star review for Ferman Dealership. Everyone I encountered from the lady I spoke with on the phone for the appointment, the sales people, and especially the service department were incredible. Sal was the best, he told me 90 minutes on my repair & I had my car back in 90 minutes. He kept me informed by text message & even let me know before my appointment the part was in stock. I can't say enough good things about my experience & Sal. I also went to parts dept. and met Pete who helped me with ordering an extra key & touch up paint, very professional & helpful. So much different from the experience we had at another BMW dealer down the road. Please support Ferman BMW. More

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