Sam Farrar | Page 11

Katrina and Sam provided excellent help while finding the perfect SUV for our family. The communication and care is exceptional! Highly recommended! If you are looking for individuals that will provide you w perfect SUV for our family. The communication and care is exceptional! Highly recommended! If you are looking for individuals that will provide you with guidance without pressure contact them! They will work with you to get you into what you need or want! More

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Friendly and easy car buying. Really happy with Handy’s. They got me a better equipped car for less money and a better service deal. Oh and did I mention more for my trade in. Gre Really happy with Handy’s. They got me a better equipped car for less money and a better service deal. Oh and did I mention more for my trade in. Great job and thank you again. More

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Best Service I always buy my car at Handy Toyota because they have amazing customer service. I enjoyed working with Logan on my car purchase. Highly recommended😀 I always buy my car at Handy Toyota because they have amazing customer service. I enjoyed working with Logan on my car purchase. Highly recommended😀 More

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Love local Toyota dealer My husband and I have been buying Toyota's at the local Toyota dealer since we moved to St. Albans, Vermont 30 years ago. We have loved our vehicles a My husband and I have been buying Toyota's at the local Toyota dealer since we moved to St. Albans, Vermont 30 years ago. We have loved our vehicles and won't go anywhere else for our cars. More

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Love Handy's Toyota! My experience dealing with Handys Toyota was a 10+. I never felt pressured, they were very good about explaining all features of the cars that I drov My experience dealing with Handys Toyota was a 10+. I never felt pressured, they were very good about explaining all features of the cars that I drove, and in the end I feel they did their very best to keep me within my budget. My sales rep Frankie was extremely WONDERFULl to deal with and I highly recommend him and this dealership. I love my new Corolla XSE💓 Marie Bessette More

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2019 RAV4! On my 3rd vehicle from Handy Toyota. This time around I worked with Logan. His product knowledge is off the charts! Logan, Sam, and Mason were transpa On my 3rd vehicle from Handy Toyota. This time around I worked with Logan. His product knowledge is off the charts! Logan, Sam, and Mason were transparent and made the process quick and painless! More

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The “Deal”ership that is worth a trip to “Deal” with The excellent customer service is still going strong 25+ years later. 1995 was our 1st 4Runner purchase and we keep coming back for more. Looking fo The excellent customer service is still going strong 25+ years later. 1995 was our 1st 4Runner purchase and we keep coming back for more. Looking forward to the sweet ride of our new 2019 TRD Pro 4Runner. Leandro, Jamie Shea, Kyle, Sam, Reg and Adam provided great care for our transaction. We love our Hometown “Deal”ership. More

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Treats Women Poorly You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid a You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid and gullible when it comes to my car. I went to the service department for a flat tire on my leased vehicle. The first thing Tiffany asked me was, "coming for service? Do you have an appointment?" I replied, "no I have a flat tire (partial flat)." Her response was, "well you've ruined your tire because you drove on it..... now you need a new tire." And she walked away from me. She further adds, "and since you didn't make an appointment, you're looking at an hour and 45 minutes." I replied, "well, I don't schedule my flat tires.....and I wasn't going to stay at the Vet." (I had my 6 month old puppy with me). So I go into the waiting area with my dog and shortly afterward, Tiffany approaches me. "We can't replace just the one tire.....you need to get 4 new tires......and we only have snow tires." My response was, "I don't need 4 tires..... I'm not buying 4 tires." She STRONGLY urged 4 tires; repeatedly throughout my THREE HOUR disaster! She stated that my current tires "aren't going to last me until March" and informed me that "in order to turn in my leased vehicle that I need to buy a new set of tires." She added, "I will go ask my Sales Manager, Jamie Shea about this." She came back stating that neither she, NOR HE, knew the answer to requiring me to replace all 4 tires before lease-end. She advised ME to call Toyota Financial to find out. So I called. Of course I don't have to purchase 4 new tires!! Not required!! Then Tiffany comes back and says "I strongly advise you to get at least 2 then." I refused. She rolled her eyes. While talking with Toyota Financial, the leasing dept suggested turning the lease in early instead of purchasing tires. She gave me Jamie Shea's name as the "Lease Loyalty Representative." She advised that he would go over my options. I approached Jamie who didn't have a clue what the leasing dept explained to me. He did NOT explain options; he didnt give me the time of day! He interrupted me several times to talk to other people. When he was done wasting his time with me, he looked at MY DOG and said, "well goodbye, now!" He told me, "maybe I'll call you tomorrow." No phone call of course. I went back to the service dept to check the status of my flat tire and Tiffany AGAIN pointed out that I had not made an appointment and that "I took so long making a decision as to purchasing 1 tire, 2 tires, or 4 tires," so now I was looking at another HOUR. I had already been there for TWO. God forbid I didn't schedule my flat tire! I gave her that answer every time she told me that I didn't make an appointment. Nicely suggest 4 new tires ONCE, not FIVE times. Mention a longer wait time ONCE, not 5 times because I didn't make an appointment. We have been loyal to this dealership for over 17 years. Even having the same salesperson for those 17 years. We loved our salesperson, Ali. He had been wonderful, but in the last few weeks this dealership has left us hanging. We've been trying to make a deal for over 3 weeks. No return calls, no responses, and lack of communication between Sam Farrar, the Sales Manager, and Ali Kamal, our Salesman. Tiffany in the service department even had the audacity to ask me for "all 10's" when filling out the survey! I think NOT!! In the end, I was overcharged a disposal fee, which Tiffany promised to refund, and the Service Dept didn't bother to fill up the rest of my tires or turn off the tire pressure indicator light. I will not recommend, or return, to this dealership. We have since visited Heritage Toyota and purchased another vehicle. We were treated respectfully and with great kindness. I was treated like a second-class citizen at Handy Toyota. They have lost our business and our respect. More

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Quick & everything was expalined perfectly Leandro was very helpful with explaining how everything worked. The whole process was straight forward and right to the point, no haggling. They made Leandro was very helpful with explaining how everything worked. The whole process was straight forward and right to the point, no haggling. They made me a deal I couldn’t refuse. More

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Awesome Purchased a new Rav4 Hybrid after buying multiple Tacoma's from Handy's. Service from sales, financing and service center are always topnotch. Wouldn' Purchased a new Rav4 Hybrid after buying multiple Tacoma's from Handy's. Service from sales, financing and service center are always topnotch. Wouldn't go anywhere else. More

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