Sam Mercado | Page 12

Everyone in the Service Department is very kind & attentive. We bought our GX 460 from Ron Best back in November 2019. He was extremely helpful and courteous. It was the most pleasant car buying experience I'v We bought our GX 460 from Ron Best back in November 2019. He was extremely helpful and courteous. It was the most pleasant car buying experience I've ever had. This week, we had our first experience with the Service Department. Ashley Blair set up the appointment for me, and Samuel Mercado was my contact for the service. They were both very organized and helpful, as were all the folks I encountered in the Service Department. I even found a thank you note in my car from my technician, Frank. This was such a nice touch! More

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Great dealership! Always clean, staff is very friendly, never wait long for anyone to greet you, I could just keep going on! A different level of customer service!! never wait long for anyone to greet you, I could just keep going on! A different level of customer service!! More

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Once again the Lexis service department provided great efficient service. Even with covid, they maintained a safe and comfortable experience. I will definitely use them again efficient service. Even with covid, they maintained a safe and comfortable experience. I will definitely use them again More

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Always Great Service! The Jim Hudson Lexus team never disappoints. I'm always taken care of and never leave disappointed. Great service all the way around. Thank you t The Jim Hudson Lexus team never disappoints. I'm always taken care of and never leave disappointed. Great service all the way around. Thank you to all! More

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I have never had an experience in sales or service like I’ve had the past 3 months with Jim Hudson Lexus! Everyone employed there goes above and beyond to help the customer....... they walk the talk.... cu I’ve had the past 3 months with Jim Hudson Lexus! Everyone employed there goes above and beyond to help the customer....... they walk the talk.... customer satisfaction is what they’re all about. It’s been a very pleasant experience . More

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Great Service Tee appointment was timely and professional. Sam Mercado did a great job of getting my service scheduled and keeping me informed on the progress and a Tee appointment was timely and professional. Sam Mercado did a great job of getting my service scheduled and keeping me informed on the progress and anticipated completion. Great Service. More

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great always a good visit. sam always treats me good. has my loaner ready and on time. sends me a text when my car is ready. goes over everything going on w always a good visit. sam always treats me good. has my loaner ready and on time. sends me a text when my car is ready. goes over everything going on with my car. looks after me. c.b.w. More

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Always GREAT Even with Covid 19 , they picked up and returned car on same day which I really needed done. Lady Scheduler, whose name now escapes me, Ashley, Did a Even with Covid 19 , they picked up and returned car on same day which I really needed done. Lady Scheduler, whose name now escapes me, Ashley, Did a fantastic job of working g with me. More

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Always take care of me Whatever auto issue I have, the Jim Hudson Lexus team is always, always there and ready to help me through the need. Thank you for all your courtesies Whatever auto issue I have, the Jim Hudson Lexus team is always, always there and ready to help me through the need. Thank you for all your courtesies. More

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Customer Reviewer Professional, timely, accommodating and helpful. Patient, understanding,knowledgeable, and an example for other car dealerships. Wish locale was not s Professional, timely, accommodating and helpful. Patient, understanding,knowledgeable, and an example for other car dealerships. Wish locale was not so far away from the city. More

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