Scott Burk
Scott Burk at Klaben Ford Lincoln of Warren
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Scott Burk | Page 6

Service Advisor

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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4.8
400 Reviews

Scott Burk Service Advisor Klaben Ford Lincoln of Warren sburk@klaben.com (330)369-4444 X174 Visit Us at www.klaben.com The Klaben Automotive Group’s mission is to be a premier automotive enterprise, driven by the customer, committed to excellence, and providing value to our customers, team members, partners and communities.

Dealership Experience

14 yrs, 2 mos

Industry Experience

14 yrs, 2 mos

4.8

400 Reviews

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400 Reviews of Scott Burk

May 22, 2023

Dealership Rating
Employee Rating

Pleasure to work with Stacey and the Klaben team. Made the process smooth and painless. More

by Bob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 18, 2023

Dealership Rating
Employee Rating

Had one of the best new car buying experience I’ve ever had. Worked with Gary James and he is very knowledgeable about Ford products. Highly recommend him and Klaben Motors. More

by DICKDUNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary James, Nick Papantonakis

May 10, 2023

Dealership Rating
Employee Rating

Well I just rated the service dept which is impeccable! I've bought 3 cars from here since 2008 and wouldn't go anywhere else. More

by SASSYSAD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier

May 10, 2023

Dealership Rating
Employee Rating

Well I just rated the service dept which is impeccable! I've bought 3 cars from here since 2008 and wouldn't go anywhere else. More

by SASSYSAD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier

May 09, 2023

Dealership Rating
Employee Rating

Thank you mike Klaben for digging deeper into my problem with my computer system on my f350 More

by MRPLOGISTICS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier

April 13, 2023

Dealership Rating
Employee Rating

Service can’t seem to find the problem with my gps/radio. And backup camera More

by MRPLOGISTICS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier, Albert Collins

Apr 13, 2023

Klaben Ford Lincoln of Warren responded

Thank you for responding. We apologize for the failed repair attempts on the items you described realting to your truck's center screen. Per our conversation, we sincerely appreciate you returning for service next week to give us the opportunity to dig deeper and get the issues resolved. We apologize for the inconvenience and appreciate your patience.

March 24, 2023

Dealership Rating
Employee Rating

My experience with Klaben ford has been excellent. Whether I am there to lease or purchase a car or having my car serviced I am treated as family. Any questions I have are always addressed and I feel More

by Millie/BobbiJo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier , M. Jason Craft

Mar 27, 2023

Klaben Ford Lincoln of Warren responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 14, 2023

Dealership Rating
Employee Rating

The staff at this dealership were all very friendly, professional and knowledgeable about their products . More

by raystk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2023

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

March 08, 2023

Dealership Rating
Employee Rating

Always very helpful and kind. The extra car wash after means alot to all your customers! Forever a Klaben fan! More

by tev711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Collins

Mar 11, 2023

Klaben Ford Lincoln of Warren responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

March 01, 2023

Dealership Rating
Employee Rating

No Lincoln loaner avail. Loaner car was dirty. Driver 15-20 min late. Service delayed because dealer hybrid electric charger wasn’t working which was main reason for service More

by gjfacemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Albert Collins

Mar 02, 2023

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to provide feedback. We apologize for the poor experience you have described. We failed to provide an acceptable level of service, no excuses. We take your feedback seriously and review your specific comments with the approprate members of our Team. We strive to provide the best customer experience, your feedback helps us focus on areas where we can improve. Again, we apologize for falling short of your expectations. We value your business and hope for the opportunity to regain your confidence in the future.

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