Scott Gregg | Page 13

First oil change! Everything went smoothly. Happy with the service. Free Car wash included! Friendly staff. We even have time to browse for our soon to be new car in th Everything went smoothly. Happy with the service. Free Car wash included! Friendly staff. We even have time to browse for our soon to be new car in the house. More

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Excellent Experience Kevin was great, really knows his product. No high pressure, made the entire buying experience a smooth ride. Very quick also. We really appreciate Kevin was great, really knows his product. No high pressure, made the entire buying experience a smooth ride. Very quick also. We really appreciated it when he gave us the options and then left so we could discuss in private and make a decision. We also told him it was between the Subaru and another vehicle. He did not try to downgrade the other vehicle but rather gave us more info on the Subaru. This is our first Subaru and we feel comfortable with our purchase because of the great customer service we received from Kevin and the crew. Even Sean Johnson who was not handling our purchase was courteous and helpful even opening the door for my wife. More

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Helpful, Honest, the Best I interacted with several individuals at Tucson Subaru and every person was a truth teller and problem solver. These people are excellent professional I interacted with several individuals at Tucson Subaru and every person was a truth teller and problem solver. These people are excellent professionals. Really nice experience. More

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Great service and customer care I took my car into Tucson Subaru for a battery. My older one was starting to give out with slow start ups and I was concerned taking it out of town on I took my car into Tucson Subaru for a battery. My older one was starting to give out with slow start ups and I was concerned taking it out of town on vacation. I didn't have an appointment which I usually do whenever i get service. The service advisors are always on the spot to help and Jesse met me as I got out. He listened to my my problem. He gave me a couple options and I decided just to get a new battery. Mine was old and a bit past the mileage. I didn't think it would be covered. He told me it would be about a half hour which was great without an appointment. I grabbed a seat in the lounge and five minutes later he walked over to me and said he had spoke with service manager and they were going to replace it good faith at no charge. I have to say I was surprised. Almost no business now days backs their products like this and no cars I have owned prior to Subaru ever has. This kind of service,quality and care for their customer is why I will never own anything other than a Subaru. Most dealerships just find ways to get more money. The crew at Tucson Subaru went above and beyond to help me keep mine. Outstanding service and customer care. In my opinion the best dealership in Tucson. Twenty minutes later I'm back in my car enjoying my vacation with a brand new battery. Great job team Tucson Subaru!! More

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Great service From the moment I arrived until my service was done i was treated with respect. They told me everything they did and how long it would take. They were From the moment I arrived until my service was done i was treated with respect. They told me everything they did and how long it would take. They were really helpful. More

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Great staff, great service Over 15 years, we have purchased and serviced 3 cars from/with Tucson Subaru. To a person, all of the staff (sales, purchasing mgmt, parts dept, servi Over 15 years, we have purchased and serviced 3 cars from/with Tucson Subaru. To a person, all of the staff (sales, purchasing mgmt, parts dept, service) have always been exemplary: courteous, professional, knowledgeable, helpful without being patronizing. I have recommended them to many friends and acquaintances over the years and will continue to do so. Most recently, I was able to make an appointment for service easily, was greeted pleasantly, the service manager was professional and the work was done ahead of schedule. More

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Service +++ The dealership not only service my Subaru Forester, but also checked my radio. After finding the problem with the radio, they order the parts and rep The dealership not only service my Subaru Forester, but also checked my radio. After finding the problem with the radio, they order the parts and replaced the radio. The representative, Scott, was courteous and efficient. Darla helped me pair my phone with the new radio. Thank you for the wonderful service More

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Best Tucson Dealership This dealership in my opinion has the best sales department along with the strongest service and parts team that I have ever done business with. They This dealership in my opinion has the best sales department along with the strongest service and parts team that I have ever done business with. They will do everything possible to earn your trust and provide all that is necessary to make the customer happy More

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Quick to handle problems Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was gi Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was given a car by the dealership to drive while the part was on back order. I was given less than 24 hours notice to return the car on a week day when I was at work, and things were said to me that were very unprofessional. When I let the dealership know about this situation they responded to my concerns the night of my review being written and after business hours. They were extremely quick to work out a plan that fit my work schedule and the repair. I was actually called by the service manager and given an apology for the things that were said the next day. On the day that I picked up my car Ken Murch, my sales professional, met me outside and walked me over to the service center to pick up my car and talk to the service team. I was called again the next day by the dealership to make sure my problem was fixed and everything was handled accordingly. I think it's impossible for a business to handle every situation well, but I was extremely impressed with how quickly and efficiently my problem was fixed and will continue to use this dealership for my future purchases. More

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Best in class service I had a little difficulty initially getting service for my Subaru due to some issues with my vehicle (missing a tire). After getting over some of our I had a little difficulty initially getting service for my Subaru due to some issues with my vehicle (missing a tire). After getting over some of our initial issues, the service department at this dealership ultimately delivered the best in class service that I was expecting. I am very pleased with how my car is running and it was much less expensive than I was expecting. It also took less time than I have experienced in the past (needed parts always arrived the next day at a reasonable price instead of 2 days from now or with the truck order next week). Highly recommended. More

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