Service Department | Page 3

AJ was friendly and efficient in the purchase of our new Subaru. He was not pushy about additional services or costs. He made the finance phase of purchasing smooth and enjoyable! Subaru. He was not pushy about additional services or costs. He made the finance phase of purchasing smooth and enjoyable! More

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Always a class act at Subaru of Jacksonville. Mike Needham is a beast! Great to work with! His last name shouldn't be "Need-ham", it should be "Need-not-worry", because his guys will take ca Mike Needham is a beast! Great to work with! His last name shouldn't be "Need-ham", it should be "Need-not-worry", because his guys will take care of you. My tech brought me out to the car to review everything being done and were completed promptly and cleanly. Great experience! More

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Was disappointed with my visit. The oil change and tire rotation were fine but I wasn't able to have a technician take a quick look at , my shifter sometimes sticking a bit, for the The oil change and tire rotation were fine but I wasn't able to have a technician take a quick look at , my shifter sometimes sticking a bit, for their opinion. I have never had this happen before! It wouldn't have taken but a few minutes just to check but was told no, you have to call for a special appointment? I wasn't asking to tear the car apart. Also, no one told me there was a system software update on the car! I found out overhearing another customer in the waiting room who was having it done. I would think a Subaru dealer would tell customers. More

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We bought my wife's Subaru at this dealership and it included a service agreement (oil changes). My wife likes the dealership. After her service contract expired the routine maintenance became my resp included a service agreement (oil changes). My wife likes the dealership. After her service contract expired the routine maintenance became my responsibility. My first task was a routine oil change today, whereupon I discovered that the previous dealer tech had over-tightened everything. I had to use a Vise Grip chain wrench to remove the oil filter and a 2-foot long 3/8" breaker bar with a 6-point socket to remove the oil drain plug. I couldn't remove the yellow plastic oil filler cap by hand. I had to use a plumber's wrench on that. How do you over torque a plastic oil filler plug that has no flats?! I have to assume the tech used some type of wrench or a bar between the two projections. The filter and the filler cap are supposed to be hand tightened and the drain plug torqued to 30 pounds max. They need to train their technicians better. More

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My first visit… I have nothing negative to say. Was pleased with the work done and was valued as a customer:) Done in a timely manner and communication was great… 5 stars! Thank you:) Was pleased with the work done and was valued as a customer:) Done in a timely manner and communication was great… 5 stars! Thank you:) More

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Professional, cordial, and on time. Finish work in the time they estimated and cost was very reasonable. Finish work in the time they estimated and cost was very reasonable. More

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Mike and his team are to be commended for outstanding service for my Outback’s 30K. From the scheduling, drop-off, notification and delivery I couldn’t have asked for a better experience! This is my sec service for my Outback’s 30K. From the scheduling, drop-off, notification and delivery I couldn’t have asked for a better experience! This is my second scheduled service with SoJ and am blown away by their pride and professionalism! I even got lunch! Thanks again, Mike and Team! More

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Mini and the ac technician so polite and professional. They explain to me everything about the setting on my car and it’s working lovely. Thank you for your time, patient excellent service. They explain to me everything about the setting on my car and it’s working lovely. Thank you for your time, patient excellent service. More

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The dealership is great! Overall, a very clean and nice facility. The accommodations and snacks/drinks provided near the service waiting area. The service staff is phenomenal Overall, a very clean and nice facility. The accommodations and snacks/drinks provided near the service waiting area. The service staff is phenomenal and extremely kind. More

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Top notch service. Prompt, attentive and 30k Crosstrek service finished ahead of schedule. Well done, thank you. Also appreciated the coffee & snacks while waiting. Prompt, attentive and 30k Crosstrek service finished ahead of schedule. Well done, thank you. Also appreciated the coffee & snacks while waiting. More

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