Service Department | Page 72

excellence is the norm I moved from Pensacola, FL to Jacksonville in April. I've visited the dealership on several occasions- ranging from oil changes to possible battery is I moved from Pensacola, FL to Jacksonville in April. I've visited the dealership on several occasions- ranging from oil changes to possible battery issues, to most recently, new tires, an alignment and a wheel bearing replacement. No matter the task, big or small, the service department always received me warmly and professionally. I am active duty military, so my schedule is sometimes unpredictable, and they were very accommodating with appointment times as well as deadlines. I have to say that I am quite sad I have to leave them for a few years due to new orders, but I cannot wait until my Subaru Legacy is back in their hands. In the last appointment, my Subi came in with low tread on the tired, leaning slightly right, and with a lot of noise coming from the rear of the vehicle. The Subi left with new tires, an alignment, complimentary carwash, and with zero noise. I drove home with the stereo off just to enjoy how quiet my car was again. Never disappointed, and as I mentioned in the title- excellence is the norm at sojax. The service dept is always willing to educate the car owners about the intricacies of their vehicles, and always looking to improve the customer/dealership relationship. Thank you, sojax! More

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Amazing customer service Ok, full disclosure, this is my second review and a follow up to my first one which I rated them slightly lower for forgetting to put the air valve ca Ok, full disclosure, this is my second review and a follow up to my first one which I rated them slightly lower for forgetting to put the air valve cap back on. I knew that it was a minor minor thing (I have owned classic fussy British cars); however, I was on vacation and was trying to figure out where to go to buy a new one. Enter, the wonderful service rep. He called and asked about my missing cap (I had posted that in my review), and suggested that he send me one. "Awesome" I shouted, looking at my husband rolling his eyes. Five days later I returned home to find a new tire valve cap in the mail. I can't even tell you how impressive that is. A little thing, but one that means that there are still those folks willing to go the extra mile. Thanks. Almost makes me wish I lived in Northern Florida (but only almost). More

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Best Ever I bought my first Subaru from SOJax in February 2015. I've visited the service department multiple times since then for routine service. I've never I bought my first Subaru from SOJax in February 2015. I've visited the service department multiple times since then for routine service. I've never experienced such good customer service anywhere! The sales process was smooth and efficient, but the service which lasts much longer than the shopping phase is exceptional. Honestly, I'd like to have a larger SUV which Subaru does not offer but I don't want to trade because I like this dealership so very much. Steven Wall and Daniel Kane, Jr. are two of the people who make SOJax the success it is. Thank you, Mr. Porter, for your dedication to customer service AND for all you do for the community and surrounding areas. More

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The kind of service that I could only hope for.. When my headlights suddenly failed on a Friday morning, I called Suburu of Jacksonville hoping that they could fit me in and fix the problem quickly a When my headlights suddenly failed on a Friday morning, I called Suburu of Jacksonville hoping that they could fit me in and fix the problem quickly as the use of my car during the early morning and late at night 7 days a week is absolutely necessary. Despite a full schedule and the weekend looming, Josh Sereda and crew got my Outback fixed up before 12pm and even had the time to get an oil change and tire rotation in as well. My thanks to Josh and Billy Joe in the the Service Department at Suburu of Jacksonville. More

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tire change, alignment, oil change staff was extremely helpful when shopping for tires, emails were sent to me to view and compare tires with prices. Staff was very accommodating with staff was extremely helpful when shopping for tires, emails were sent to me to view and compare tires with prices. Staff was very accommodating with loaner, which was very clean and new, lovely loaner. My car was serviced in an reasonable amount of time, new tire, alignment, oil change and it was washed. I was able to save 10% which was a nice surprise. they are true gentleman over there, always holding the doors and offering the most pleasant greetings. I go back there every time I have an concern or issue with my car, because I feel as though I can trust them and be heard. More

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Great buying experience!! Have purchased 3 Subaru’s from this dealership. Juan Hernandez is my go to guy on all my purchases. He is extremely accommodating and knowledgeable. S Have purchased 3 Subaru’s from this dealership. Juan Hernandez is my go to guy on all my purchases. He is extremely accommodating and knowledgeable. Service is also top rate! You can’t go wrong at Subaru of Jacksonville!!!! More

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Fast efficient service When I had a nail in my tire, I went to Subaru of Jacksonville (where we had purchased the vehicle) and they took me right away, removed the nail and When I had a nail in my tire, I went to Subaru of Jacksonville (where we had purchased the vehicle) and they took me right away, removed the nail and washed the car. Very efficient service that exceeded my expectations. More

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Regular Service Great service team! Always friendly and Helpful with advice when I stop in with questions and efficient at getting me back on the road when I bring my Great service team! Always friendly and Helpful with advice when I stop in with questions and efficient at getting me back on the road when I bring my car in for service. More

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Great Service Team Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter w Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter when they saw how bad it was, and now my car feels like a brand new ride. Thank you Steve and team for your excellent customer service, for taking care of the dashboard under warranty, and for taking care of a key filter replacement while you were at it - and asking me first! :) Much appreciated. And I love my new KleanKanteen Subaru insulated cup! You guys are the best. More

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Servicing my cars for seven years Quality service and superior automotive knowledge and, not just on Subarus. This dealership resolved issues regarding the air conditioning system on m Quality service and superior automotive knowledge and, not just on Subarus. This dealership resolved issues regarding the air conditioning system on my Subaru SVX, when the best independent auto repair shop in JAX could not. The dealership found the entire air conditioning system was contaminated. The entire system was replaced at a reasonable cost. Our Forester runs and rides really fine. Through the years we've had transmission work, injectors replaced, axles, brakes and regular maintenance. I believe a Subaru is the most under valued car today. I will keep my 1992 Subaru SVX for as long as possible. I trust this dealership to keep it as fine running today and tomorrow. More

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