Shane DeFoor

Great service from the beginning! From the time we arrived Josh approached us and helped us. He was great and try to find us the vehicle that we were looking for. He never pushed us t From the time we arrived Josh approached us and helped us. He was great and try to find us the vehicle that we were looking for. He never pushed us to get a car he just wanted us to feel comfortable and we felt welcome. Also his boss was great he helped us so much. The other person that helped us us Justice in the finance team. He was also amazing at his job he explained everything real well and answered our questions. I really recommend Toyota of Cleveland! More

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Matt was very approachable and extremely polite. He made sure every need was met. 5 🌟 isn't enough. He deserves 10 He made sure every need was met. 5 🌟 isn't enough. He deserves 10 More

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The personal service is above and beyond expectations. Gregg Bain always does everything possible to ensure you are well taken care of each time you are there. Gregg Bain always does everything possible to ensure you are well taken care of each time you are there. More

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Tyler, Shane, & Julien were great to work with. This dealership always has quality vehicles and delivers quality service. This dealership always has quality vehicles and delivers quality service. More

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Toyota Cleveland is #1 in my opinion. Have purchased 3 new cars in the last 7 years mostly because of the sales team . From the floor salesmen to the new car manager they are great. The s Have purchased 3 new cars in the last 7 years mostly because of the sales team . From the floor salesmen to the new car manager they are great. The service Dept is first class too More

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Excellent sales and service with over the top customer care! Thanks so much especially to Caleb Craig and service manager Tom for a great experience. care! Thanks so much especially to Caleb Craig and service manager Tom for a great experience. More

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Ian B. and the team at TOC was very helpful with our new car purchase. Everyone was friendly, took the time to listen to our needs, was patient with our de and the team at TOC was very helpful with our new car purchase. Everyone was friendly, took the time to listen to our needs, was patient with our decision making. Ian and Brett helped us learn all the features and how to use them. Shane is friendly and welcoming; made us feel right at home each time he greeted us. Joey made the trade-in process super easy. Justice was easy to talk to, professional and thorough in the financing explanations. Definitely recommend Ian and Toyota of Cleveland. More

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I visited several dealerships over the past week, but my experience at Toyota of Cleveland truly stood out. Every person I encountered was friendly and welcoming, creating a warm and convivial atmosphere wh experience at Toyota of Cleveland truly stood out. Every person I encountered was friendly and welcoming, creating a warm and convivial atmosphere where salespeople interacted easily with one another and with customers. There was absolutely no pressure to buy—only thoughtful questions aimed at helping me find the right vehicle for my needs. My salesperson, Terry Moore, made the entire process comfortable and transparent, and Taylor Alton somehow managed to make signing all the paperwork far less stressful than expected. A special shout-out to Shane, Tyler, Matt, and others who greeted me, offered water or soda, and made sure I found the perfect car. Great vibes and excellent service all around! More

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If I could give a higher rating I would! Shane get well soon we missed you. However Michael stepped up and EVAN HICKS WAS SALESMAN. JUSTICE GOODNER EXCELLENTWORK. I wish I could give this Shane get well soon we missed you. However Michael stepped up and EVAN HICKS WAS SALESMAN. JUSTICE GOODNER EXCELLENTWORK. I wish I could give this dealership ten stars instead of five. Our experience was exceptional from the moment we walked on the lot to the second we drove off with a happy husband in his new truck. Excellence in all ares is the perfect way to describe the perfection. Every single staff member we interacted with was professional,knowledgeable and genuinely friendly. The zero pressure, just clear focus on helping us find th perfect truck for my husbands needs. The process was transparent, efficient and completely stress-free. This is our third vehicle and as always your standards for car buying experience it wo Hat it should be nation wide. I will continue to recommend you to everyone I know and a customer for life. Thank you for such outstanding service. More

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What an awesome dealership! Went in looking for a Tundra , worked with Matthew as our salesman and he couldn’t have been nicer and was very professional! From Matthew to Shane a Went in looking for a Tundra , worked with Matthew as our salesman and he couldn’t have been nicer and was very professional! From Matthew to Shane and Julian what a great experience overall! Thanks so much. 🌟🌟🌟🌟🌟 Mark Barron More

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