Shane DeFoor | Page 38

Great Customer Service We were greeted as soon as we entered the lot by Taylor. He was informative, helpful, and friendly throughout the entire experience. He and the whole We were greeted as soon as we entered the lot by Taylor. He was informative, helpful, and friendly throughout the entire experience. He and the whole team were very pleasant to work with! More

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Positive Experience Very patient with selection, trade-in process, no pressure to buy. Listened to features we wanted and found the right car for us. Everyone we came in Very patient with selection, trade-in process, no pressure to buy. Listened to features we wanted and found the right car for us. Everyone we came in contact with was welcoming. We came in contact with several employees whose names I don't recall, all were very friendly. Juan Carlos Lopez was our salesman and he was outstanding. Would definitely request him again. More

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Awesome buying experience First time visiting the dealership and I left with a new Tacoma and Camry. The team at Toyota of Cleveland are an amazing group. No pressure sales a First time visiting the dealership and I left with a new Tacoma and Camry. The team at Toyota of Cleveland are an amazing group. No pressure sales and everyone made us feel at home. Best car buying experience I've had in years!! I highly recommend checking them out before you buy. Thanks Jonathan, Shane, Alfred and Monte!!! Scott and Julie Hope More

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Great dealership After test driving many news SUV’s, we decided to try a Highlander. Upon arriving at the dealership, we met up with Tommy Shackleford. He was great! V After test driving many news SUV’s, we decided to try a Highlander. Upon arriving at the dealership, we met up with Tommy Shackleford. He was great! Very professional,very knowledgeable and very patient with us. There wasn’t a question that we asked, that he didn’t know the answer to or knew where to get it. We also met up with their sales manager Shane and general manager Monte, who welcomed us to their home away from home. We did lease the highlander and now my husband is test driving a 4 runner for the weekend to see if he wants to lease or buy it. With the right numbers, this may happen on Monday. Can’t say enough about how awesome this dealership and employees were to us. I have never driven a Toyota, but the kindness of these gentlemen, may have a new client for life. Thank you Toyota of Cleveland!, God bless everyone of you! More

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2017 Tacoma Purchase I purchased a 2017 Tacoma from Toyota of Cleveland today (2/12/18). I had been looking for a Tacoma for months and never intended to buy so new. How I purchased a 2017 Tacoma from Toyota of Cleveland today (2/12/18). I had been looking for a Tacoma for months and never intended to buy so new. However, when I saw this truck and test drove it, I knew I had to try to make it feasible to buy. The folks at Toyota of Cleveland made my pipedream a reality by knocking $2500 off sticker price and working with me to keep the overall price and payment where I needed it. Jeff (Salesman), Joey (Used Car Manager) and Shane (the guy who makes the numbers work) were all top notch and exceeded my expectations. I BIG THANK YOU to all the guys and gals at Toyota of Cleveland for getting me back into a Tacoma!! More

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