Stephen Mackin | Page 11

We live in California and allowed our daughter to have a car at school (University of Notre Dame) for the first time. Our son had been using our 2012 Toyota Corolla at Fort Leonard Wood, MO. When he was fin car at school (University of Notre Dame) for the first time. Our son had been using our 2012 Toyota Corolla at Fort Leonard Wood, MO. When he was finished there this past July, we needed to drive the car up to South Bend. I tried to get the required and necessary airbag recall work done in MO before the drive but several different dealers in MO either did not want to do the work or did not have the parts available to do it. We had to take the car up to South Bend in a potentially dangerous condition. We were able to get an appointment for the recall work with no problem and Gates was able to accommodate us when we arrived early but my husband felt we were treated a bit dismissively because of the work being done (non-revenue). More

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I find the service department is very professional and polite! Making taking a car in for an oil change enjoyable! One of your receptionist doesn't have the friendliest voice, she sounds like an older la polite! Making taking a car in for an oil change enjoyable! One of your receptionist doesn't have the friendliest voice, she sounds like an older lady. She could use the lessons in using the phone in a polite manner. More

by DEBBIENIEDBALSKI Verified Customer Verified Customer

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Brake light Done quickly. Just needed a brake light changed. I made the appointment for 9:00, and I was out and done by 9:30. Good job. Done quickly. Just needed a brake light changed. I made the appointment for 9:00, and I was out and done by 9:30. Good job. More

by MBOUDONC Verified Customer Verified Customer

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Gates treats me like family they do the best for my car. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. More

by MAGINOT1963 Verified Customer Verified Customer

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Reliable I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. More

by KIRBSERV Verified Customer Verified Customer

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Professional Service with a nice waiting area My experiences have been good so far with the Gates Service department. Each person I have spoken with has been professional. They recommend prevent My experiences have been good so far with the Gates Service department. Each person I have spoken with has been professional. They recommend preventative items based off of the Camry specifications. And, there is a nice waiting area, which I can either work on my laptop or just enjoy whatever is on TV (or both). More

by THOMAS_D_RHODES Verified Customer Verified Customer

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Excellent service Always excellent service. Good communication. Staff friendly and helpful. I wait at the dealership while in for service. Plenty of time to observe the Always excellent service. Good communication. Staff friendly and helpful. I wait at the dealership while in for service. Plenty of time to observe the goings-on. Always to the same consistent interactions on the part of service personnel. More

by Bob Verified Customer Verified Customer

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Great appointment They were very fast at getting my car serviced. They ave always done a good job for me. This is my second Toyota. Love my Highlander. They were very fast at getting my car serviced. They ave always done a good job for me. This is my second Toyota. Love my Highlander. More

by PMLCABLE Verified Customer Verified Customer

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Satisfactory service, friendly employees, confident service. They always let us know if anything needs to be replaced. They always do a though and great job. service. They always let us know if anything needs to be replaced. They always do a though and great job. More

by KACZARKOWSKI Verified Customer Verified Customer

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Good quick service. In and out very fast. Pointed out wear on tires to me. Been a customer of Gates Toyota for many years. Will probably buy my next car from them. In and out very fast. Pointed out wear on tires to me. Been a customer of Gates Toyota for many years. Will probably buy my next car from them. More

by JUGABOWERS Verified Customer Verified Customer

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