Stephen Mackin | Page 14

Great job as always Lots of people say to not service your car at the dealer but Gates Toyota has always taken care of us. Prices are good, they do quality work, and the Lots of people say to not service your car at the dealer but Gates Toyota has always taken care of us. Prices are good, they do quality work, and they go above and beyond every time. We will continue to bring all our vehicles here for service. More

by JOHN.ANELLA Verified Customer Verified Customer

Report | Print

Whazza Tire issues.I hate technology that makes you pay $$$ for some piece of plastic that is designed to break. Not tech's fault. Had both rear tires leakin Tire issues.I hate technology that makes you pay $$$ for some piece of plastic that is designed to break. Not tech's fault. Had both rear tires leaking air. Of course, not a quick or inexpensive fix. Had to install fit kits, TPMS is a pain in the xxx. Of course, one is corroded and broke which is the target, to make sure something breaks so we have to pay out $$$$ on stupid stuff. I don't mind paying for a real repair on a real part, but this is ridiculous. I would rather check my own air pressure than to have this expensive computerized, man designed to fail frills on my truck. I opt for a low tech vehicle. Would Toyota please make me a nice low tech truck? Not bad ideas but the xxxx sensors are getting to be a pain in my #@*. All I do is pay big bucks to replace sensors that monitor everything on that vehicle. Most of this stuff is either faulty, too sensitive, gets corroded, moisture, whatever! It needs to be able to be by-passed somehow if the owner doesn't want it. The service staff is very honest and helpful and explains things well and even showed me what the problem was. With the price of parts, labor, and fees and tax, I could have bought 2 new rear tires and all I did is replace valve stem and a stupid sensor and all the labor to tear down the tire, wheel, install, replace. Yuck. More

by MNEMES Verified Customer Verified Customer

Report | Print

Total mis diagnosis system had.80 psi at 60 deg outside Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not runn Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not running compressor. Duh! Unit may have bad clutch on compressor or bad low or high limit. But 600psi will cause automotive compressor to leak. I deserve a refund of my $149 to charge my already charged AC. More

by JUNKMAIL0 Verified Customer Verified Customer

Report | Print

They were all great! The 20k service was fine in record time- in 45 mins. They are always so professional and friendly. Much appreciated in these times. time- in 45 mins. They are always so professional and friendly. Much appreciated in these times. More

by inkpk Verified Customer Verified Customer

Report | Print

The service was fine but stains were on seat that were not there before. Was not happy about it. Thank you for the service. Good day. not there before. Was not happy about it. Thank you for the service. Good day. More

by MARSHA_JONES433 Verified Customer Verified Customer

Report | Print

Expensive but prompt and thorough This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have neve This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have never had any problem after repairs are completed; their shop specialists are very good. If you're not shopping based on cost, this is the best garage I know in Michiana -- better than any other dealer or repair garage, whatever the brand. I can say the same about the Gates Toyota auto body shop in Granger, with a positive exception -- they are excellent, thorough, and helpful, AND they are cost-competitive. If you (a customer) provide a review of the service you experience, be sure to go to the account Profile that will be created, and verify (or delete) all the ways that you will be recieving advertising email messages. The service center is, after all, part of a larger auto sales company. More

by sherwoodwaggy Verified Customer Verified Customer

Report | Print

minor warranty repairs Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. The Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. There are also individual carrels for people who bring laptops and work with them. More

by gld Verified Customer Verified Customer

Report | Print

Brought Tacoma in for scheduled service. In and out in less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed du less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed during the service process. More

by TomS1 Verified Customer Verified Customer

Report | Print

As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More

by robynraeann Verified Customer Verified Customer

Report | Print

Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and was happy to take advantage of it. More

by MBOUDONC Verified Customer Verified Customer

Report | Print