Stephen Mackin
Stephen Mackin at Gates Toyota

Stephen Mackin | Page 14

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

Contact Me
4.7
187 Reviews

Dealership Experience

14 yrs, 7 mos

Industry Experience

14 yrs, 7 mos

4.7

187 Reviews

Write a Review

187 Reviews of Stephen Mackin

June 14, 2020

Dealership Rating

As always, excellent.!! I had an oil change and general all points inspection. Always efficient and prompt. They did not try to sell me other things for my car I did not ne More

by MLH4PU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Ferrara , Mike McNally, Sorry, I cannot remember the other employees I worked with in the Service Center

Jun 15, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback about your experience with us! We are happy to hear you were well cared for in our service department and sales department. We look forward to assisting you more in the future with your 2012 Toyota as well as helping you find your next vehicle. Thank you for your business and thanks for choosing Gates!

June 10, 2020

Dealership Rating
Employee Rating

General maintenance (oil change and tire rotation) for my 2017 Toyota Avalon and 2018 Toyota 4 Runner went off without a hitch. Quick and easy! More

by SSTCBONDO
Recommend Dealer
Yes
Jun 10, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! We appreciate the opportunity to serve you and we look forward to seeing you again. Thank you for your business!

June 08, 2020

Dealership Rating
Employee Rating

Great and clear communication as to what was needed, recommend, and to be aware of items during the visit. Customer representatives were great as always. More

by JOHN.J.GULANICK
Recommend Dealer
Yes

Other Employees Tagged: Trent Jackson, Brian Gardner, Michael Ferrara , Drew Ummel

Jun 08, 2020

Gates Toyota responded

Hey John, Thank you for your 5-Star rating and great feedback! We appreciate the opportunity to serve you and we will continue working hard to bring the best. If we can assist you further then please let us know. Thank you for your business and thanks for choosing Gates!

June 04, 2020

Dealership Rating
Employee Rating

I had to go in to get a new battery in my Tacoma. Service was very quick to take the truck in and everyone was friendly. More

by annat
Recommend Dealer
Yes

Other Employees Tagged: Michael Ferrara

Jun 04, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback about your visit with us! Thank you for allowing us to assist you. Thank you for your business and thanks for choosing Gates!

May 18, 2020

Dealership Rating
Employee Rating

Excellent 👍 job, didn't take long, great service.your store is located in a great spot and doesn't take me long to get there. More

by GUY.LATHION
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara , There was a nice young lady at service desk

May 18, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! We appreciate the opportunity to serve you and we look forward to assisting you in the future. Thank you for your business and thanks for choosing Gates!

May 13, 2020

Dealership Rating
Employee Rating

Gates is a very professional dealership. I’ve done business with them for years. They have serviced our cars and I can trust their recommendations. More

by EANDKSKI
Recommend Dealer
Yes

Other Employees Tagged: Jason Westafer, Brian Gardner, Michael Ferrara , Robert Strahan (?) sales

May 13, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! We appreciate the opportunity to serve you and we look forward to assisting you again. Thank you for your business!

May 11, 2020

Dealership Rating
Employee Rating

Great service, convenient scheduling on line, easy drop off, all in all I’m very satisfied. I have used Gates exclusively for service on our Sequoia because of the great service they provide. More

by JWRB737
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

May 12, 2020

Gates Toyota responded

Hey there, Thank you for your great review! We are thankful for the opportunity to assist you and we look forward to assisting you in the future with the service of your Sequoia. Thank you for your business and thanks for choosing Gates!

May 07, 2020

Dealership Rating
Employee Rating

The Service Department was excellent as always. My service was completed ahead of the scheduled time they told me. The customer service agent went over everything that was done, as well as what should More

by JOHN.J.GULANICK
Recommend Dealer
Yes

Other Employees Tagged: Trent Jackson, Brian Gardner, Michael Ferrara , Drew Ummel

May 07, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! Our service goes above and beyond while delivering a great experience for everyone. Thank you for your business and we look forward to assisting you in the future. If we can be of further assistance then please let our team know. Thanks for choosing Gates!

May 01, 2020

Dealership Rating
Employee Rating

The service was great, and soon as it is time I will be back for an oil change And any other device that I may need More

by GUY.LATHION
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara , Brandon Crimmins

May 05, 2020

Gates Toyota responded

Hey Guy, Thank you for your great feedback! We appreciate your business and we look forward to assisting you in the future!

April 17, 2020

Dealership Rating
Employee Rating

Always helpful and polite. They answer question or direct me to the person I need to talk to! Make recommendations for up keep services also More

by TRACYAR130
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara , Brandon Crimmins

Apr 17, 2020

Gates Toyota responded

Hey Tracy, Thank you for your feedback about your visit with us. We appreciate the opportunity to earn your business. We're working hard to make your next visit a 5-Star experience.

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