Stephen Mackin | Page 14

Expensive but prompt and thorough This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have neve This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have never had any problem after repairs are completed; their shop specialists are very good. If you're not shopping based on cost, this is the best garage I know in Michiana -- better than any other dealer or repair garage, whatever the brand. I can say the same about the Gates Toyota auto body shop in Granger, with a positive exception -- they are excellent, thorough, and helpful, AND they are cost-competitive. If you (a customer) provide a review of the service you experience, be sure to go to the account Profile that will be created, and verify (or delete) all the ways that you will be recieving advertising email messages. The service center is, after all, part of a larger auto sales company. More

by sherwoodwaggy Verified Customer Verified Customer

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minor warranty repairs Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. The Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. There are also individual carrels for people who bring laptops and work with them. More

by gld Verified Customer Verified Customer

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Brought Tacoma in for scheduled service. In and out in less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed du less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed during the service process. More

by TomS1 Verified Customer Verified Customer

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As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More

by robynraeann Verified Customer Verified Customer

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Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and was happy to take advantage of it. More

by MBOUDONC Verified Customer Verified Customer

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They took me right away and fixed my brake light. Prompt, courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! More

by SSTORMYC1 Verified Customer Verified Customer

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Gates, I was taken care of immediately when I arrived at the serv desk-with a smile! Maint. Oper was charming and helpful! It took an hour instead of two. Thx the serv desk-with a smile! Maint. Oper was charming and helpful! It took an hour instead of two. Thx More

by EDPAINTER0 Verified Customer Verified Customer

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They were accurate about the length of time it would take - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. More

by CHILDSGIRL Verified Customer Verified Customer

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Routine service plus Very happy with Gates Service compared to the other guy. Stumbled a bit on this visit. My wife brought the car in and it took a long time to inform Very happy with Gates Service compared to the other guy. Stumbled a bit on this visit. My wife brought the car in and it took a long time to inform her it was ready to go. Others came and went. She saw the vehicle parked outside and went to ask. Said it wasn’t ready. Some time later they came and said it was ready. Paper work was hidden under other papers. The guy that checked her in was on lunch break so the guy covering wasn’t up to speed to cover. She said she waited an hour longer than she had to. More

by TWCAYIA Verified Customer Verified Customer

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We had great service, this visit was for tire rotation. We also had to have the luggage rack foam replaced. Gates ordered the part & did the repair within 2 days. We love gate's service. Every time we come We also had to have the luggage rack foam replaced. Gates ordered the part & did the repair within 2 days. We love gate's service. Every time we come in. We see our original salesman Coach. More

by POTOHIPPAMUS Verified Customer Verified Customer

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