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Susan Santana
Refer Me
113 Reviews
Dealership Experience
7 yrs, 4 mos
Industry Experience
7 yrs, 4 mos
Specialties & Trainings
Honda, Mazda, Buick and GMC
VIP Sales
Autoalert
113 Reviews
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113 Reviews of Susan Santana
June 17, 2021
Everyone was super helpful and very professional, I would definitely buy another car here in the future and I would recommend these guys to my family and friends definitely buy another car here in the future and I would recommend these guys to my family and friends More
by rstebb
Verified Customer
Helpful 
June 01, 2021
Brickell Honda has the best customer service! I went there to get my keyless controller and ended up leaving with a new Honda Accord! The customer service was amazing! Susan Santana helped me in the bes there to get my keyless controller and ended up leaving with a new Honda Accord! The customer service was amazing! Susan Santana helped me in the best way! I will recommend Brickell Honda to all my friends and family! Love Brickell Honda! More
by VEROOOROD
June 01, 2021
Susan Santana was amazing! She helped me choose my car and also left my payment the same!I could not leave more happy from the dealer! She is amazing! She has always made me feel like family! Even when I and also left my payment the same!I could not leave more happy from the dealer! She is amazing! She has always made me feel like family! Even when I wasn’t! I will always buy a car from her! Thank you Susan! More
by VEROOOROD
May 28, 2021
This is the worst service ever. When i purchased the car I paid for a service plan up to 75000 miles, and they made me pay for my oil change at 55000 miles. Now they make it so difficult to get a refund , e I paid for a service plan up to 75000 miles, and they made me pay for my oil change at 55000 miles. Now they make it so difficult to get a refund , eventhough they know they made a mistake. I had an appointment at 8:30 am for a fuel pump recall and it tooknthem 4 hours to complete it. The service man said that my rear brakes needed to be changed and when i tooknthe car to my mechanic, my brakes were perfectly fine. I guess that they will tell the client anything to make a buck. Aside for an older gentleman named Carlos in the parts department i dont trust anybody at that dealership. I would rather pay for my oil changes somewhere else even though i still have 4 more with them. Thats how disgusted I am with that place. Never again will i buy a car from them. More
by Stack
Other Employees Tagged: Vladimir service dept
May 04, 2021
The service is wonderfulSusan was my salesperson. She is The service is wonderful Susan was my salesperson. She is great. The gentleman from financing was also very nice and explained everything I will The service is wonderful Susan was my salesperson. She is great. The gentleman from financing was also very nice and explained everything I will keep recommending people here. More
by Emromero62
May 03, 2021
Went in to trade in for a newer model, got everything I asked for. The price and service were ideal. This is the 5th car I lease from them, and definitely not the last! asked for. The price and service were ideal. This is the 5th car I lease from them, and definitely not the last! More
by Ksapoliinar
April 07, 2021
100 % Satisfaction thank you Susan Santana for you support and cooperation in this important decision I am happy once again thank you for Everything 🙏👌👏 Kenia Garrido and Ricky Martinez. support and cooperation in this important decision I am happy once again thank you for Everything 🙏👌👏 Kenia Garrido and Ricky Martinez. More
by keniagarrido1976
March 31, 2021
I am shocked by how an official Honda dealer tries to upsell everything. I will never trust that dealer ever again. You are better off to see a local mechanic. upsell everything. I will never trust that dealer ever again. You are better off to see a local mechanic. More
by EB
March 22, 2021
Bought a used car, took the car in for maintenance and after having the car for a year they told me that the cars brake have never been checked even though I've brought the car there multiple times for ch after having the car for a year they told me that the cars brake have never been checked even though I've brought the car there multiple times for check ups, when I last go the car back there were crumbs on the dashboard of the car. Usually get good service but this last time with the reveals of more things that needed fixing and getting my car back as a mess is highly unprofessional. Won't be bringing my car back here. More
by Ini
Other Employees Tagged: Susana Fernandez
