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TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 28

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

Write a Review

661 Reviews of TJ Schmitt

March 29, 2023

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Employee Rating

Family hyundai always makes me feel welcome and takes care of all my needs in a timely manner. Cozy waiting area and they are updating the showroom which already stands out More

by Nick Schmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Carlos Alcantar, Michael Kratschmer, Mike Majors , Larry Edwards

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Mar 30, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Nick, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 29, 2023

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Employee Rating

I love my family hyundai always take good care of me and never have to wait long ❤️ 💕 More

by vernellnorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Toni Ivanovic, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin

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Mar 30, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 27, 2023

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Employee Rating

Appointment for an oil change at 12:30PM, didn’t get keys to car until 4:00PM. Unacceptable! More

by Jrlesauski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Majors , Tom Salin

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Mar 30, 2023

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 24, 2023

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Employee Rating

very good serviice, told me the amount right away,and it still was under warrenty More

by davidjedikohut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Mar 27, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 23, 2023

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Employee Rating

Matt is the best service Manager that I ever dealt with on a job, or in personal life. He took the time with my unique situation, and took the extra steps to get the job done. More

by MBABOVAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin

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Mar 24, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Matt here at Family Hyundai.

March 22, 2023

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Employee Rating

Very nice, they got me in and out quickly, making the appointment was a little much More

by SLYOUNG23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin

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Mar 22, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai!

March 20, 2023

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Employee Rating

They had hot coffee. The guy at the front desk was very helpful. And my SUV was in and out. More

by samuelvtooks3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

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Mar 21, 2023

Family Hyundai responded

Samuel, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 20, 2023

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Employee Rating

Family Hyundai places their Customers as Priority! Will resolve circumstances or situations with care and precision! More

by Allie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri, Maverick Watson

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Mar 21, 2023

Family Hyundai responded

Thank you, Allie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 19, 2023

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Employee Rating

Family Hyndaia team they are all outstanding outstanding outstanding T J is top notch very professional. More

by MICHAELNOVAK72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Dawn novak

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Mar 20, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Michael, for choosing Family Hyundai!

March 17, 2023

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Employee Rating

Best service department I have ever worked with. Aldo is awesome! I would send everyone I know to Family Hyundai :) More

by THERESA.TACCOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer , Eric Kratschmer, Aldo Taccola

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Mar 19, 2023

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Theresa, and look forward to your next visit.

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