TL Ricks | Page 2

eCarOne responded

Thank you, Dianna, for the 5 star review and for choosing eCarOne for your BMW X5. We are so glad to hear Kim and her team made the experience amazing and easy, while making sure you and your husband felt taken care of every step of the way. Providing a kind, attentive, and customer focused experience is exactly what we strive for at eCarOne. Welcome to the eCarOne family, and congratulations on your BMW X5 from Top Rated Used Luxury Car Dealer DFW.

eCarOne responded

Jessica, thank you for the amazing review and congratulations on your Tesla! We are thrilled to hear Jared made such a strong impression and that you felt welcomed from the moment you walked in. Creating a friendly, family-like, zero pressure experience is exactly what we strive for every day at eCarOne, Top Rated Used Luxury Car Dealer DFW. We truly appreciate your loyalty and recommendation. Enjoy your Tesla and welcome to the eCarOne family!

eCarOne responded

Alex, thank you for the detailed review and congratulations on your Alfa Romeo Giulia Ti! We are glad to hear you had a straightforward, no games experience from start to finish. Transparency and efficiency are exactly what we aim to deliver, and it is great to know our team stayed aligned throughout your purchase. Johnny Tran will be happy to hear he provided responsive, honest service and made sure you had all the information you needed without any pressure. We also appreciate you recognizing our upfront approach to pricing and options. Our goal is to eliminate surprises and respect your time every step of the way. Thank you for the recommendation and for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW. Enjoy your Alfa Romeo and welcome to the eCarOne family!

eCarOne responded

Hi Denise, Thank you for your honest feedback and for ultimately choosing to do business with us at eCarOne, Top Rated Used Luxury Car Dealer DFW. We truly appreciate the opportunity. I want to sincerely apologize for the experience you had initially. What you described is not the level of service or attitude we expect from our team. While we do operate with a no haggle pricing model designed to provide transparency and fairness upfront, that should always be communicated in a respectful, helpful, and customer focused way. We never want any client to feel dismissed or that their business is not valued. I am glad TL was able to step in and turn things around, but it should not have taken that extra step to earn your trust. Your feedback is extremely important and will be addressed directly with our team to ensure we continue improving how we communicate our pricing and deliver the experience our customers deserve. Thank you again for your business and for giving us the chance to make it right. We hope to provide you with a much smoother experience next time. The eCarOne Team

eCarOne responded

Cecilia, thank you so much for the amazing review and congratulations on your Tesla Model S. We are thrilled to hear that Adam and the team delivered the efficient, attentive experience that sets eCarOne apart from traditional dealerships. At eCarOne, the Top Rated Used Luxury Car Dealer DFW, we pride ourselves on greeting every guest promptly and making the entire process smooth, transparent, and stress free. Your feedback about being acknowledged right away means a lot to us because we work hard to create a welcoming environment from the moment you walk through the door. Thank you for your trust and recommendation. Welcome to the eCarOne family. We look forward to serving you again in the future.

eCarOne responded

Yolanda, wow… since 2010?! That kind of loyalty means everything to us. Thank you for continuing to trust Paul and the entire team at eCarOne year after year. Earning your business once is special, but earning it over and over again is what we’re truly proud of. Consistency in service is something we work hard on every single day, and it means a lot to hear that you continue to receive that same exceptional experience each time you visit us. We’re grateful to have you as part of the eCarOne family and we look forward to many more years of serving you.

eCarOne responded

Thank you, Thomas, for the 5 star review and for choosing eCarOne for your BMW 7 Series purchase. We truly appreciate you recognizing our no pressure and professional sales experience. Providing top quality vehicles and a transparent, stress free buying process is always our goal. Congratulations on your BMW 7 Series, welcome to the eCarOne family, and thank you for recommending us to others. We look forward to assisting you again in the future.

sabres_17 responded

Thank you for the awesome experience. Paul was responsive in answering our questions.

eCarOne responded

Francoise, thank you for the five star review and for choosing eCarOne for your Genesis purchase. We are glad to hear Johnny Tran and our team took great care of you and delivered exceptional service. We truly appreciate your feedback and welcome you to the eCarOne family. If you need anything down the road, we are always here to help.

eCarOne responded

ilani, thank you so much for the incredible review and welcome to the eCarOne family. We love your comments and had to laugh at the Beyoncé arrival and the shoe collection line. That made our day. We are thrilled that Paul had your Porsche ready and waiting and that the entire process felt fast, easy, and stress free. That is exactly the experience we work hard to deliver for every guest. Enjoy your Porsche and thank you again for choosing eCarOne. We will be ready for you when you come back for the next one.