TL Ricks | Page 2

eCarOne responded

Hi Denise, Thank you for your honest feedback and for ultimately choosing to do business with us at eCarOne, Top Rated Used Luxury Car Dealer DFW. We truly appreciate the opportunity. I want to sincerely apologize for the experience you had initially. What you described is not the level of service or attitude we expect from our team. While we do operate with a no haggle pricing model designed to provide transparency and fairness upfront, that should always be communicated in a respectful, helpful, and customer focused way. We never want any client to feel dismissed or that their business is not valued. I am glad TL was able to step in and turn things around, but it should not have taken that extra step to earn your trust. Your feedback is extremely important and will be addressed directly with our team to ensure we continue improving how we communicate our pricing and deliver the experience our customers deserve. Thank you again for your business and for giving us the chance to make it right. We hope to provide you with a much smoother experience next time. The eCarOne Team

eCarOne responded

Cecilia, thank you so much for the amazing review and congratulations on your Tesla Model S. We are thrilled to hear that Adam and the team delivered the efficient, attentive experience that sets eCarOne apart from traditional dealerships. At eCarOne, the Top Rated Used Luxury Car Dealer DFW, we pride ourselves on greeting every guest promptly and making the entire process smooth, transparent, and stress free. Your feedback about being acknowledged right away means a lot to us because we work hard to create a welcoming environment from the moment you walk through the door. Thank you for your trust and recommendation. Welcome to the eCarOne family. We look forward to serving you again in the future.

eCarOne responded

Yolanda, wow… since 2010?! That kind of loyalty means everything to us. Thank you for continuing to trust Paul and the entire team at eCarOne year after year. Earning your business once is special, but earning it over and over again is what we’re truly proud of. Consistency in service is something we work hard on every single day, and it means a lot to hear that you continue to receive that same exceptional experience each time you visit us. We’re grateful to have you as part of the eCarOne family and we look forward to many more years of serving you.

eCarOne responded

Thank you, Thomas, for the 5 star review and for choosing eCarOne for your BMW 7 Series purchase. We truly appreciate you recognizing our no pressure and professional sales experience. Providing top quality vehicles and a transparent, stress free buying process is always our goal. Congratulations on your BMW 7 Series, welcome to the eCarOne family, and thank you for recommending us to others. We look forward to assisting you again in the future.

sabres_17 responded

Thank you for the awesome experience. Paul was responsive in answering our questions.

eCarOne responded

Francoise, thank you for the five star review and for choosing eCarOne for your Genesis purchase. We are glad to hear Johnny Tran and our team took great care of you and delivered exceptional service. We truly appreciate your feedback and welcome you to the eCarOne family. If you need anything down the road, we are always here to help.

eCarOne responded

ilani, thank you so much for the incredible review and welcome to the eCarOne family. We love your comments and had to laugh at the Beyoncé arrival and the shoe collection line. That made our day. We are thrilled that Paul had your Porsche ready and waiting and that the entire process felt fast, easy, and stress free. That is exactly the experience we work hard to deliver for every guest. Enjoy your Porsche and thank you again for choosing eCarOne. We will be ready for you when you come back for the next one.

eCarOne responded

Thank you for the five star review and for choosing eCarOne for your Tesla purchase. Bryan is as professional as they come and we are glad to hear he delivered a prompt, accurate, and knowledgeable experience from start to finish. He takes great pride in taking care of his clients. Welcome to the eCarOne family. We appreciate you sharing your experience and the shoutout to both Bryan and the dealership. Enjoy your Tesla and thank you again for the amazing feedback!

eCarOne responded

Lori, thank you for the five star review and welcome to the eCarOne family. We are very happy to hear that your remote purchase of the Jaguar F Pace went smoothly and that Ken and Ash kept everything on track from start to finish. Buying sight unseen takes trust, and we appreciate you giving us that opportunity. It is great to know the vehicle was ready for you the moment you arrived and that the pricing made the decision even easier. If you ever need anything in the future, we are always here to help. Thank you again for choosing eCarOne.

eCarOne responded

Ciara, thank you for the amazing 5-star review and for choosing eCarOne for your Mercedes-Benz EQS purchase! We’re thrilled to hear Adam and Ash made the process so enjoyable and seamless. Our goal is always to make sure every guest finds a vehicle they truly love, and it’s great to know Adam delivered that experience for you. Welcome to the eCarOne family, we appreciate your trust and look forward to seeing you again!