Tania Eubanks | Page 3

I took my car for service and the quality of customer service at this dealership is fantastic! Although I live almost an hour away it is totally worth the drive. Superior service from all! Amazing team service at this dealership is fantastic! Although I live almost an hour away it is totally worth the drive. Superior service from all! Amazing team!! More

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Worst service ever I bought a vehicle it broke the same night had it towed then it broke 4 more times I am absolutely done with them I just want my money back, and yet they supposedly fixed again and want night had it towed then it broke 4 more times I am absolutely done with them I just want my money back, and yet they supposedly fixed again and want me back in that lemon of a vehicle I have ran out of patience I will seek legal action next. Dishonest no integrity or respect for their customers … straight out rats! News cast will be paying them a visit! More

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I have had a long history as a customer at NPT. I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I s I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I sold them a 2016 Lexus NX that I had originally purchased from them a few years ago. The problems arose out of the fact that they would simply not honor any of their statements to me. I was assured that I would be paid the equity I had in the vehicle within 30 days of the deal being signed. The delay in up to 30 days was that they would not pay me my equity until the lien holder SSFCU had transmitted to them the title. I didn't think much of this until 3 weeks + and I start calling. Every single person that I spoke to assures me that it would be handled soon and that my equity check would be hand delivered from the dealership because of the delay. They stated over and over that they were waiting for the title. I found out that the title had been released from the state title agency on the 8th of March. 10 days after the sale was signed. In further calls to the dealership I was assured that the title had not been delivered and that they would call me the day it was received so I would have an idea of when I would receive my payment. I called yesterday, 27 March, to inquire about the status. The multiple people who had given me their direct cell numbers and extensions routinely did not answer the phone or return messages. When I finally worked my way through 4-5 transfers to speak someone who knew what was going on, I was told that the specific individual was unavailable and that I would need to call back later in the day. I called the dealership and repeated this process 4 times before a very annoyed staff member told that there was no way to help because the people I needed to talk with had left for the day. Sending that I needed to escalate this matter to a manager with integrity and a sense of customer service I asked to speak to the general manager, who I had been informed was still in the office. This resulted in me being transferred to a few other people before speaking with the manager of new car sales. I expressed that since he was not in a department that oversaw this type of transaction, I was doubtful as to his ability to help me. He assured me that he could and would deal with it and to signal his commitment he would text me his personal cell number when we hung up so I could speak to him directly in the future and that he would personally call me first thing this morning with a status update and leave a message if I was unavailable. He did not text his number. He did call this morning and failed to leave a message. (Note this is because a recording explaining how they screwed up would reflect poorly upon him and the dealership, as it should) When I called back today and went through several transfers to get to "the one person" dedicated to helping me, he stated that the title had been received this morning and my check would be cut this week. It felt incredible, my title had just arrived this morning? Then he admitted that the dealership "might have" been in possession of the title for several days, but that everything should be good since he followed up with me. I merely pointed out that he had not followed up with me. I had pursued this relentlessly. He had, in fact, not texted me his number as stated nor did he leave a message as promised. Multiple staff members at this dealership promised to notify me when the title came in, and none did so. Despite the fact that they had received the title on 17 March according to state title and USPS records. Now the dealership is saying that they cannot send a runner out to deliver the check to my home as promised four different times. They claim they will send the check fedex overnight, but I have yet to receive a tracking number. This dealership does not have integrity or respect the customers who do business with them. I would suggest not doing business with them More

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Worst service. Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to ask for an ETA. Management attempts to justify their issues, never offered an apology. Then says he’ll wash my car- when I specifically asked for this after an oil change and it wasn’t done. Don’t waste your time, they need better training. More

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Salesman was very friendly and welcoming. Was able to show us what he had in inventory. I was interested in a tundra and salesman was able to locate one for me. Over all service was great and Was able to show us what he had in inventory. I was interested in a tundra and salesman was able to locate one for me. Over all service was great and has been great to date. Thanks More

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Excellent service all around! ! Will definitely be back!! Found the car I wanted and was treated with respect ! Will definitely be back!! Found the car I wanted and was treated with respect More

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My mother in law went in for a oil change on her 2018 rav4 XLE and ended buying a 2021 RAV4 XLE but she is handicap and in her mid 70s so somewhere in that sell it was not explained to her that the Rav 4 rav4 XLE and ended buying a 2021 RAV4 XLE but she is handicap and in her mid 70s so somewhere in that sell it was not explained to her that the Rav 4 had dropped some extras she was told that the new 2021 had more Technology and was more equipped. After getting home I showed her that she no longer had this and that . After speaking to the sales man and then to his supervisor Mr Diez he assured me he will check into it , the next day I got a call telling me that Tania Eubanks had approved the upgrading on what my mother in law lost on the new suv . Over all everything worked out. Thanks to Mr Diez and Mrs Eubanks . A special thanks to Hugo Martinez More

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Best General Manager Tania Eubanks es la major General Manager , es justa ,honesta ,dedicada ,integra . Dios la siga bendiciendo y prosperandola. en salud ,finanza ,amor Tania Eubanks es la major General Manager , es justa ,honesta ,dedicada ,integra . Dios la siga bendiciendo y prosperandola. en salud ,finanza ,amor y con sabiduria More

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I've just purchased my second vehicle from these great people. Thank you Issac, Blaine. Heath and Tanya. Excellent customer service! I will be back. people. Thank you Issac, Blaine. Heath and Tanya. Excellent customer service! I will be back. More

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Great experience !!! Sales and Finance were Awesome !!! Friendly knowledgable staff !! All were Great !!! Miguel Alvarez did a Fantastic Job. And Luis Casteja Was Awesome !!! I would definitely recommend Friendly knowledgable staff !! All were Great !!! Miguel Alvarez did a Fantastic Job. And Luis Casteja Was Awesome !!! I would definitely recommend North Park Toyota !!! More

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