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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 17

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

Write a Review

879 Reviews of Thomas Hackett

January 24, 2025

Dealership Rating
Employee Rating

Friendly, helpful, clean, nice people! Great service… always a happy customer! Everyone there a pleasure to speak with! More

by DW36K0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the kind words! We're thrilled to hear that you had a great experience and felt well taken care of. It’s always a pleasure to have happy customers like you, and we truly appreciate you sharing your positive feedback!

January 24, 2025

Dealership Rating
Employee Rating

Thomas was very professional, efficient and he provided great customer service experience. I would highly recommend Thomas! More

by Onebacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Thomas provided you with such a great customer service experience. We’ll be sure to pass along your kind words to him. We truly appreciate your recommendation and look forward to serving you again in the future!

January 18, 2025

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Employee Rating

All were attentive to my needs,answered my questions thoroughly. Appreciated the video very much. More

by JAMESOLEary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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Jan 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that our team was attentive to your needs and provided thorough answers to your questions. We’re happy the video was helpful as well. Your satisfaction is important to us, and we truly appreciate your feedback!

January 18, 2025

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Employee Rating

I had the best experience of my car purchase life! Strongly recommend anyone go to dch! Mike was professional and he explained exactly how the car worked and what the dealership offered! More

by DIRIENZO.NICHOLAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Michael Newsham, Mathew Rivera, Joshua Johns

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Jan 19, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that your car purchase experience was the best you’ve had! Mike and the team strive to provide top-notch service, and we’re so glad he was able to guide you through the process. We truly appreciate your recommendation and look forward to serving you again in the future!

January 17, 2025

Dealership Rating
Employee Rating

They are very professional people the work finishes before the time that they said, happy with the service. More

by Edin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jan 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with the professionalism and timely service. Our team works hard to exceed expectations, and we're glad we could make your experience a positive one. We look forward to serving you again!

January 17, 2025

Dealership Rating
Employee Rating

Have never had an issue bringing my car in for service. The dealership is very thorough with identifying any issues, thoroughly discuss any recommendations and I always leave satisfied. More

by holly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Jan 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in our service department! We’re so glad to hear that your experiences have been positive and thorough. Our goal is always to ensure you leave satisfied, and we appreciate your kind feedback. We look forward to serving you again in the future!

January 16, 2025

Dealership Rating
Employee Rating

Well this was the best of all time Matthew Maffucci makes the appointment for me 👍🏿to Matt More

by bluebery2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Matthew Maffucci made your experience the best one yet. We truly appreciate your kind words and look forward to assisting you again soon!

January 10, 2025

Dealership Rating
Employee Rating

Fast, friendly service. Informed me of immediate services my vehicle required and services that may be needed in the near future. All in all, great experience. More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear you had a great experience with us. Our team strives to provide fast, friendly, and informative service, and we're happy to know it made a difference for you. Looking forward to assisting you again in the future!

January 10, 2025

Dealership Rating
Employee Rating

Tom Hackett is the best employee that Toyota has - he is knowledgeable, efficient professional and trustworthy. The maintenance & service is great and is the main reason why I purchase my vehicles from DCH More

by francessurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that Tom Hackett provided such excellent service. We truly appreciate your loyalty and are grateful for your trust in DCH Toyota for both your vehicle purchases and maintenance needs. We look forward to serving you again soon!

January 03, 2025

Dealership Rating
Employee Rating

This dealership is great, always kind to the customers. They are very fair with their pricing. More

by MRSTBIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Dylan Abell

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Jan 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for your 5-star review! We're so glad to hear you had a great experience with our team. We truly value our customers and strive to offer fair pricing. We look forward to serving you again!

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