Tim Islip | Page 53

Very happy with the service department Service staff is always friendly and helpful. Even though I don't bring my car in for routine maintenance (oil changes, brakes, etc.) they still trea Service staff is always friendly and helpful. Even though I don't bring my car in for routine maintenance (oil changes, brakes, etc.) they still treat me as a valued customer. More

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If you want to buy a Honda, this is the place. I bought a CPO 2006 Civic from Herb Chambers in 2008. Overall, the process was straightforward with a few minor hiccups. They told me that they ha I bought a CPO 2006 Civic from Herb Chambers in 2008. Overall, the process was straightforward with a few minor hiccups. They told me that they have "no haggle pricing" and couldn't negotiate at all. I wanted to think about it and test drive some other cars. Then they called me two days later, and offered me a price that was $1k cheaper. They told me that it had been sitting on the lot, and the general manager wanted to clear out some cars. There was also a little confusion over the warranty. They told me that it included a 5-year warranty, but then later (after I paid the deposit) told me that it was only the balance of 5 years. In order to make up for it, they offered me a lower rate on the loan. Overall, I got a great price on the car. It ran like a champ to 120K mi, when I traded it in. Service is OUTSTANDING. A little expensive, but reasonable considering it's the dealer. They are honest about not recommending too much service. Also, the waiting area is comfortable with a big TV, WiFi, popcorn, pastries, coffee, soda. And they always wash my car when I bring it in for service! My neighbor bought a Ford from a different dealer, and now he brings it to Herb Chambers for service. They do great work. More

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The car I wanted...the experience that delighted! I went in with my 2013 Honda Odyssey (my second) for service. I was working with Tim and Malainne. AWESOME customer service skills. I had a sim I went in with my 2013 Honda Odyssey (my second) for service. I was working with Tim and Malainne. AWESOME customer service skills. I had a simple repair to make and they even brought me back to meet with Dennis (Awesome Honda Technician) and see the van on the lift. I had been wanting a 4x4 for many years...but with new babies I always stayed with mini vans for their ease of use. Since the babies are now kids, I figured I'd "kick the tires" of a Pilot (what I've really wanted) for the heck of it! First, I shot the breeze with the GM (Scott Birtles) and he was extremely low pressure and fun to talk with...it was clear that his primary interests are to provide a great customer experience and to build long lasting relationships. Then, I was checking out a 2013 Pilot and was fortunate enough to call upon Homero Lina to ask for a test drive. Homero was courteous, knowledgeable and extremely sincere. NO PRESSURE whatsoever. A complete joy to work with! Well, we know how this story ends up...I loved the Pilot and within a few hours I was the proud owner of a 2013 Honda Pilot from Herb Chambers Honda of Seekonk! Great work everyone! I am so glad that I found a dealership that I am actually excited to recommend. Looking forward to our continued relationship! Sincerely, Carrie Wells More

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This is our dealer for life! We have serviced our 1998 Honda CRV at Herb Chambers for the last 16 years, so when it was time to trade it and buy a new car, we knew where we would We have serviced our 1998 Honda CRV at Herb Chambers for the last 16 years, so when it was time to trade it and buy a new car, we knew where we would go. Me met John Mitchell right as we got there, and he was great. We were looking for a no pressure, knowledgeable sales rep, and we found it in John. We ended up buying another CRV and love it. Emelio Navarro took us through the financial portion of the sale with no high pressure and great expertise. Lauren Suroweic took us through the features on the car and how they worked, and we have always had a wonderful rapport with Tim Islip in the Service area for the last 16 years. Herb Chambers hires great people, and it shows when you go into the dealership. It couldn't have been a better experience, and we are in love with the car. More

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easy transaction We now have a third Honda ftom this dealership. Tim has always taken great care of me. He made sure that I was going to get sales support. The interne We now have a third Honda ftom this dealership. Tim has always taken great care of me. He made sure that I was going to get sales support. The internet department contacted me quickly. Medhi made the transaction easy. I didn't have to haggle etc. Good deal up front. Bill gave me a great rate which is more competitive than walking into a bank branch. More

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I have leased Honda vehicles from this dealership for many years (at least 9 vehicles) and each and every time their commitment and service to me has been GREAT. Dave High (sales) is outstanding, knows many years (at least 9 vehicles) and each and every time their commitment and service to me has been GREAT. Dave High (sales) is outstanding, knows his products and treats my wife & I like family. Tom Aresenian is great and is most enjoyable to do business with. And Tim Islip (service), I trust this guy without hesitation, if he tells me something needs to be done with the car, I do it. This dealership will continue to have my loyalty until they prove different. Thanks Dave, Tom and Tim. More

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I visited Herb Chambers Honda for a recall on my CRV, the work was done professionally and quickly. When I went to pick up my car I was amazed that the car was washed and vacuumed --- also cleaned inside and work was done professionally and quickly. When I went to pick up my car I was amazed that the car was washed and vacuumed --- also cleaned inside and out --, didn't expect this for a simple recall. Also Tim advised me that my brake light was out , he offered the service but did not push it. I replaced the brake light after I left the dealership. What impressed me the most is that all vehicles can use additional service (mostly ones like my CRV with 100+ K on them , but Tim and his crew didn't push and use high pressure, they offered advice and really seemed to care. Al Ricci alricci54@gmail.com More

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Recently I had a problem with my Honda not starting. when I brought it in for service, Tim listened carefully as I explained what was happening with my vehicle My feeling was that the vehicle needed a when I brought it in for service, Tim listened carefully as I explained what was happening with my vehicle My feeling was that the vehicle needed a battery due to a defect. After I was finished Tim assured me that he would check the battery for defects. A short time later he returned with a print out showing that the battery was infact the problem. A new battery was installed immediately. I was very satisified with the way Tim handled the matter. He was professional at all times. I was most impressed that Tim took the time to listen to my concerns. I would highly recommend your service department. Thank you for such a pleasant postiive experience. Julian More

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Sandy, Tim, Victor, Joel and Kenny in Service are the best at what they do. When I bring in my Honda Odyssey to be serviced I never have to worry about the customer service and knowledge that they provi best at what they do. When I bring in my Honda Odyssey to be serviced I never have to worry about the customer service and knowledge that they provide to have my car back up and running as soon as possible. I would recommend this dealership to anyone. More

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I recently purchased a 2010 certified pre-owned Honda Insight here. This was my 4th time purchasing a vehicle here, and my family's 8th transaction with this dealership. Mike Rebola was very friendly and Insight here. This was my 4th time purchasing a vehicle here, and my family's 8th transaction with this dealership. Mike Rebola was very friendly and informative, even staying past his scheduled hours twice to accommodate my schedule in the signing of the papers and the delivery of the car. When I signed the papers, Paul Zito was the finance manager who helped me. Not only did he get me a great deal on the financing, he was very succinct in his explanation of all of my options and what I was signing. A few days after I drove away in the car I experienced a problem with the passenger window going up and down and Tim Islip in the service department helped me get the issue resolved at no cost to me, and with very little of my time spent. Bottom line; this experience reminded me why I have made the decision to do business here 7 times in the past, and I will do business here again, in addition to servicing my Insight here. And I LOVE my new car! I was coming out of a car with a lot more features and thought i was making a sacrifice to cut costs, but this car has exceeded my expectations in every way. More

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