I had a Life changing experience that allow me to leave with a vehicle that was one of my options yet met some great people.
Tim and Jeff helped make my purchase awesome. My husband and I have purchased vehicles from Tim in the past he was very helpful as always.
"Disorganized and poorly managed"
A week ago I called the service department to schedule warranty service. The receptionist put me on hold to confirm that the parts were available. After a short wait, she said they were, then scheduled my appointment.
Upon arriving yesterday, the service representative again made sure that the parts were available before I departed. He them let me know it would be at least 3 hours - I took the shuttle home so I could take my wife's car.
Around 430, about 6 hours later, the representative called and apologized, saying that the parts were not actually in. I explained the situation, and he remarked that the manager was aware, since the same thing happened anyways. He offered to comp me an oil change and tire rotation. Unfortunately, this was after the shuttle service stopped running, so I had to drive home and pick up my wife and kids and drag them to the dealership - they missed their swim lesson.
Overall, I wasted over 2 hours of my time and an hour of my wife's and forced my kids to miss their lesson due to the unsatisfactory communication between the service / parts departments and me, the customer.
Other Employees Tagged:
Employee not actually listed, but can't submit without checking at least one block.
Highly recommend! From the day I bought the vehicle until my 1st service appointment, all great so far! Friendly, knowledgeable and honest!
Will buy all my future Jeeps here! (I have 3)
"No pressure to buy crap !!!"
I purchased a 2018 Promaster from this dealership.
Tim answered every question I had during delivery, and anything we had questions he couldn't answer, he was able to get someone else on site to answer. This was awesome.
And, I can't stress this enough, we were not pressured into buying crap we didn't want !!!!
This may be only time in my life where we purchased a new vehicle, and weren't badgered into trying to buy extended warranties, purchase plans, etc. I LOVE THIS !!!!!!
Tim is the best dealer representative I've ever dealt with. My wife and I purchased a Wrangler Unlimited from him, and he could not have been more helpful. He is a true pleasure to work with.
"Very hospitable, not aggressive, and great experience "
I went there to look at the new 2019 Ram limited. TIM took his time, showed me many different options and colors. Never felt rushed or pushed to buy now. I ended up purchasing a beautiful 2019 Ram Limited. Great Experience!!!
Great professional honest service. Always a pleasure to have my service performed here . Thank you for all your hard work. Greatly appreciate all you do
Everyone was great! From contacting my salesman Tim to Carlos getting everything set up quickly. They took great care of me and my Jeep! I would definitely recommend this dealership.
Other Employees Tagged:
Service agent, Alex was great had my tires order car got done right away. Very pleasant to deal with kept me informed, called me when car was done. Great job.