Todd Brekke | Page 24

I contacted the dealeraship after finding a 2019 Nissan Versa with low miles listed on Auto Trader, and I wanted to trade my 2011 Nissan Versa. When I contacted the dealership on Monday the 23rd I was forw Versa with low miles listed on Auto Trader, and I wanted to trade my 2011 Nissan Versa. When I contacted the dealership on Monday the 23rd I was forwarded to Butch for help. I told him what I was interested in and asked if the 2019 Nissan Versa was still on the lot. He confirmed that it was and we went to work. I took picture of my 2011 Versa and sent to him along with the Vin#. He then had a deal worked up and he forward the info via email and when I opened it up on Tuesday morning it was the wrong Car that I was askiing about. So he scrambled to get the correct information and I informed him that I would plan on driving from Indianapolis on Thursday morning the 26th bright and early. He said that I would have to see about a bank wire for the amount. I checked with my Credit Union on doing so and I had to make an appointment, and I set one up for Wednesday morning the 25th. I informed and continued to communicate all of this with Butch, and I asked him to please check and confirm the mileage on the Car, as that was the major reason for me being interested. He did confirm this and I told him that I may have to call him once I started the process at the Credit Union on the 25th in case there would be any questions based on not doing this before. I informed him after I was done at the Credit Union and told him I was told that it would be transfered by the end of the day. I told him that I would contact him Thursday Morning with an ETA of my arrival. I got up early Thursday morning to start the journey from Indy, and I sent Bruce a message when I was an hour away for an ETA which was going to be around 1000. He responded and told me to ask for Kevin or Mark when I arrive, and I asked that he forward my ETA to them, as at that time I figured he was not going to be there. When I arrived I was greeted by Fred and he took me to Kevin and that is when I got the bad news. The Car that I come to buy and that I had wired the money for was not on the lot and has an Engine problem and was currently being looked at. How in the xxxx does this happen with all of the comunication that I was having with Butch??? Kevin informed me that he was sick and had not been at work since Monday. At that point why would Butch not comunicated this to me and why at that point wouldn't he have just forward what was going on to some one else, instead of waiting until Thursday morning an hour before my arrival. So I just drove 200 miles and 3 hours and this was how I was greeted. I am just dumb founded as to how a Salesman could allow this to happen with all of the comunication that I was having. Maybe being sick played a factor, but if that is the case then why not pass me to some one else??? What a xxxxty situation to have one of your fellow employees clean up your mess? So as bad as this review is in the beginning, it actually gets better. Kevin suggested right away before I leave with a refund pissed off, lets see what else there is on the lot. I am thinking there is no way there is anything with low miles like that around the same price range. He found a 2018 Ford Fiesta with less miles and it even seem to have more features and around the same price. He brought the car around for me to see and I liked it, so he went to work with the Manager on coming up with the same deal which involved giving more money for trade in to make it even as the other deal. Thanks to every one for working out an absolutely horrible situation into a success. Everyone made me feel comfortable, and I got losts of question about being from Indy. Fred and Todd wanted to talk Sports and about the Colts. A+ for Kevin and F- for Butch.... I still do not understand how that could happen? But I am happy with the Car.... More

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Making a deal for a new vehicle was easy and straightforward. The salesman was courteous and attentive, but also gave us our space. They do what they say … they are high integrity. straightforward. The salesman was courteous and attentive, but also gave us our space. They do what they say … they are high integrity. More

by Dave Hoffman Verified Customer Verified Customer

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We have purchased 4 vehicles from Mike Murphy over the last 18 years and continue to go back because they always take good care of us, from the sales team to the service team. last 18 years and continue to go back because they always take good care of us, from the sales team to the service team. More

by SHANLEIGH1973 Verified Customer Verified Customer

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Sales rep was very friendly and helpful he made everything very easy Mike Murphy came out and introduced himself to me which was very impressive to me. Overall was a very easy and friendly experien everything very easy Mike Murphy came out and introduced himself to me which was very impressive to me. Overall was a very easy and friendly experience. Financing was very easy and no stress. Overall very pleasant experience More

by LUSHER21 Verified Customer Verified Customer

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Everyone was great! We got a good price on the car we bought and a good price for our trade. The staff went out of their way to accommodate us. bought and a good price for our trade. The staff went out of their way to accommodate us. More

by JeffB Verified Customer Verified Customer

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Great company, and Wood shop here again. No negotiation for prizes the only downfall. When signing paperwork I felt rushed. I was told that the car would be detailed, it was not clean. There was less than for prizes the only downfall. When signing paperwork I felt rushed. I was told that the car would be detailed, it was not clean. There was less than a quarter of a tank of gas when I received my car. I Love my car though! More

by HRIDDLE Verified Customer Verified Customer

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Great service and great price. Comfortable and easy to work with. Highly recommend. Have bought our last three cars from here. Always enjoy working together. work with. Highly recommend. Have bought our last three cars from here. Always enjoy working together. More

by Bat Mobile Verified Customer Verified Customer

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Our sales person, Tyler, was very responsive in finding what we wanted to test drive and made the whole process from initial visit to final purchase enjoyable. what we wanted to test drive and made the whole process from initial visit to final purchase enjoyable. More

by Gary G. Verified Customer Verified Customer

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Entire team was friendly and personable. Anthony answered all my questions and made sure I was completely satisfied with my purchase. I will be recommending Anthony to anyone looking for a new vehicle. all my questions and made sure I was completely satisfied with my purchase. I will be recommending Anthony to anyone looking for a new vehicle. More

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Excellent service! I would recommend! They had my sales completed in 2..5 hours. The. owner Mike Murphy made a point to introduce himself. I would purchase another vehicle from Mike Murphy Ford! completed in 2..5 hours. The. owner Mike Murphy made a point to introduce himself. I would purchase another vehicle from Mike Murphy Ford! More

by MELSGTA Verified Customer Verified Customer

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