Tom Alcorn | Page 27

Joe French and the entire service department at Klaben are top notch! Above and beyond every time. I always feel like royalty even though I might not have as much bread and the next person. are top notch! Above and beyond every time. I always feel like royalty even though I might not have as much bread and the next person. More

by Darkreyule Verified Customer Verified Customer

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Amazing - deliver beyond what you expect! When I had a question, I was able to address it with my sales person, he tried to solve it, involved the people that would fix it, and ultimately retu When I had a question, I was able to address it with my sales person, he tried to solve it, involved the people that would fix it, and ultimately returned my awesome vehicle exactly as they said they would. That would earn a person good marks. I have heard the radio slogan so many times over the years "Klaben- it's closer than you think" and we made the drive about 45 minutes. And I am glad we did. Will you believe that they went ABOVE and BEYOND? One day after my vehicle was back in my garage, with all service completed, Klaben called me to offer me something more. I was absolutely amazed by this, because now I can say that they deserve the GREATEST review. The fact that they actually went to lengths to make it really right, shows they are a great business, and even more: they are great people! Thank you to all the folks at Klaben who do your best and provide great experience for customers. More

by fultonesquire Verified Customer Verified Customer

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So thorough and thoughtful! My husband had purchased our Lincoln there,so when my Ford dealer's service department slipped in quality 3 visits.l in a row, I switched to Klaben. My husband had purchased our Lincoln there,so when my Ford dealer's service department slipped in quality 3 visits.l in a row, I switched to Klaben. My car was in for an oil/lube/filter and was so close to the 90k guideline we added some coolant fluid work, standard for that mile marker. During the pre-inspection they also discovered I basically had zero brake pads on the rear and 1mm left on the front. My car had been in for work at my old dealer in Sept. It was now early December, and they clearly never even examined the brakes, as they were supposed to. My new service advisor at Klaben, offered a complimentary car wash. I joked I'd rather have the interior detailed. They did it. For free. Great work and fair prices. I drive for a living so my car is my lifeline. Klaben, you now have a customer life. Thank you. More

by Erin Verified Customer Verified Customer

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Only place to buy a car! Everyone was friendly and helpful. Louis had everything ready when I got to Klaben Ford. My new Escape was clean and ready to go. Denise had all of th Everyone was friendly and helpful. Louis had everything ready when I got to Klaben Ford. My new Escape was clean and ready to go. Denise had all of the paperwork done. Best place ever! More

by BARATHLYNDA Verified Customer Verified Customer

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Excellent Service & Communications After dealing with an intermittent transmission issue for quite sometime and repeated attempts to verify the issue with the service department, Tom wa After dealing with an intermittent transmission issue for quite sometime and repeated attempts to verify the issue with the service department, Tom was able to verify the problem on the latest attempt. Once identified, he promptly placed my truck in the care of the service department hands and kept me informed during the week it was being fixed. When completed, Tom made sure that everything was up to his satisfaction before releasing the truck to me. Since my truck was under an extended warranty, there was a small very reasonable deductible which I was pleasantly surprised with. Upon picking up my truck, I had found that they filled my gas tank, hand washed and cleaned the interior of my truck. I'll be honest, this was some of the best service I have received in a while. Kudos's to Tom and the rest of the team! More

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Ford truck service Had to have some repairs done on a truck we purchased back in April and Tom was very professional and quick in getting the truck diagnosed and fixed. Had to have some repairs done on a truck we purchased back in April and Tom was very professional and quick in getting the truck diagnosed and fixed. More

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repair stuck lifter, and replace noisey sunroof I've had my vehicle here a few times now for a few issues, everyone has been very helpful, listened to details of my trucks symptoms and properly diag I've had my vehicle here a few times now for a few issues, everyone has been very helpful, listened to details of my trucks symptoms and properly diagnosed the source of the problem the first time. I believe that the people at this dealer have customer satisfaction as there first priority and it shows. The service writer mentioned on my second visit, that they were going have the same tech work on the vehicle as the previous visit. There was no damage or wear to my vehicle, and no sigh that it had undergone a major engine repair. The repair did take longer that I had hoped, but with the amount of work needing to be done, and the how busy this service department, I think everything was completed in a reasonable amount of time. They also went above and beyond my expectations on providing me with a rental car while my vehicle was being repaired. I am very comfortable bringing my vehicle to this dealer for service work, and am very happy that I have such a great service department 2 miles from home More

by cpattie09 Verified Customer Verified Customer

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Great Ford Warranty Work!!! Unfortunately I had some major warranty work on my F150 that was due to factory engine issue. Mike Brandvold and Tom Alcorn worked with Ford to handl Unfortunately I had some major warranty work on my F150 that was due to factory engine issue. Mike Brandvold and Tom Alcorn worked with Ford to handle the major repair to my truck which took several days. Klaben provided rental and communication through the entire process. More

by Grecco Roman Verified Customer Verified Customer

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F150 Vibration I recently purchased a new F150 from another dealer. When I noticed a vibration I took it back to that other dealer. They did not fix the issue. I I recently purchased a new F150 from another dealer. When I noticed a vibration I took it back to that other dealer. They did not fix the issue. I then took it to Klaben. The guys in the Service department there were outstanding. They provided great customer service and took the time to test drive with me to identify the vibration. They then took the time to fix the issue, which required replacing tires. They were upfront and honest with me. As a result they have earned my business. More

by CSHANAFELT528 Verified Customer Verified Customer

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Best Car Buying Experience I Ever Had This was the best buying experience I ever had. Josh and Tom were so helpful and knowledgeable and personable. I would recommend Klaben to anyone lo This was the best buying experience I ever had. Josh and Tom were so helpful and knowledgeable and personable. I would recommend Klaben to anyone looking for a car. We had a lot of fun going over all the tech features! More

by vickie.hornbeck Verified Customer Verified Customer

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