Tom Alcorn | Page 28

recurrent problem solved recurrent electrical issue, took extra time to coordinate car and hopefully resolve issue...car working great now....Did everything to make a irritati recurrent electrical issue, took extra time to coordinate car and hopefully resolve issue...car working great now....Did everything to make a irritating problem go away More

by tom.myers.5832 Verified Customer Verified Customer

Report | Print

Superior Service I have a 2018 Ford Ecosport which started having shifting issues. I had my vehicle in for repairs most of the time between May and August. The first t I have a 2018 Ford Ecosport which started having shifting issues. I had my vehicle in for repairs most of the time between May and August. The first time I had it in, they rebuilt the transmission. Still had issues, so I took it back and they replaced the solenoid. Still had issues, so I took it back in again. Since they had basically done everything they could and it still wasn't working correctly, they got authorization from Ford to replace it with a new one. During this time period in which they had my car more than I did, they were very helpful in working with me and getting me loaners and rentals. Nate, from the sales Department, even brought my car to my work and swapped vehicles so that I didn't have to miss more work. Tom, the service manager, has been extremely helpful in getting this resolved. He has even been following up with me periodically since I got the car back to make sure that everything is going well still. I highly recommend this dealership! They have an awesome service department! I was losing faith in Ford since I previously had a Focus with transmission issues. But they have restored my faith! I highly recommend this dealership, they truly care about their customers! More

Report | Print

Well worth the drive I had service work done on my 2016 Ford F-150 at Klaben Ford and their service department went above and beyond to make my experience exceptional. THA I had service work done on my 2016 Ford F-150 at Klaben Ford and their service department went above and beyond to make my experience exceptional. THANK YOU to everyone involved in solving the problem with my truck. You’ve won my trust and future business! More

by Rick67 Verified Customer Verified Customer

Report | Print

Very professional & efficient!!! Always willing to work with my schedule & provide shuttle!!! Work completed in very timely manner, friendly staff, great explanation in easy to under Always willing to work with my schedule & provide shuttle!!! Work completed in very timely manner, friendly staff, great explanation in easy to understand language by technician Kim Woffram. More

by MKGWEN Verified Customer Verified Customer

Report | Print

Kept working until it was completely fixed "Repairs" got complicated, but the staff kept me in "loaners" , and kept me posted as to what was going on. Staff was committed to having everything d "Repairs" got complicated, but the staff kept me in "loaners" , and kept me posted as to what was going on. Staff was committed to having everything done right. More

by davev Verified Customer Verified Customer

Report | Print

Cootie Kim and the whole service staff work together to make every visit a great experience. They keep you updated on status of vehicle without you having Kim and the whole service staff work together to make every visit a great experience. They keep you updated on status of vehicle without you having to call them. Work completed when promised and they came and picked me up when I couldn't get a ride. More

by BRUCECAUDILL Verified Customer Verified Customer

Report | Print

They fixed it Long story short, truck went in for one problem but the fix inadvertently messed up something else. Took it back, they thought it was fixed but it was Long story short, truck went in for one problem but the fix inadvertently messed up something else. Took it back, they thought it was fixed but it wasn't. A loaner was driven to my house and my truck was taken in to get fixed. They figured out the issue and it was going to take a couple days to get it all done, but I needed the truck to pull my camper. I thought they were going put it back together and then I'd have to return it for them to finish it. To my surprise it was all done in time for my camping trip. Tom took a bad situation and worked with me to fix it. Great customer service. More

by cmancuso0 Verified Customer Verified Customer

Report | Print

All staff were dedicated to solving my ('our) problem. Dealing with a "factory" A/C problem with my 2019 lease Escape. Car was back in four times - with at least two parts replaced. Was a loaner car - up Dealing with a "factory" A/C problem with my 2019 lease Escape. Car was back in four times - with at least two parts replaced. Was a loaner car - up to my standards and needs - waiting for me each time I came back. Service people kept me posted as to what was going on. Final "nicety" was dealership making my next month's lease payment to makeup for having my car for 13 days in a month. This was not asked for, but certainly appreciated, and impressive as to customer service More

by davev Verified Customer Verified Customer

Report | Print

Great. They supplied a free loaner car when mine was going to be kept over the 4th of July holiday. They also credited me for replacing the lugnuts (not cove They supplied a free loaner car when mine was going to be kept over the 4th of July holiday. They also credited me for replacing the lugnuts (not covered in warranty plan) and split the deductible! More

by michaelapope Verified Customer Verified Customer

Report | Print

Best Service In A Long Time I have had several issues with my vehicle recently (a 2017 F150), but Tom and the Team at Klaben Service in Kent have taken them each in stride. As o I have had several issues with my vehicle recently (a 2017 F150), but Tom and the Team at Klaben Service in Kent have taken them each in stride. As of last night, I *think* my alarm issue has been resolved, and I enjoyed an alarm-free night of sleep, finally! My truck was returned by Tyler, clean and exceeding expectation. I look forward to doing business in the future with them, and hope they keep up the great customer service I have recently received! Thanks a million Tom! Also worth noting, Nate has been CONSISTANT in his follow up, after getting me into the truck over 2 years ago... Thanks for the recent birthday wishes! More

by Rousse687 Verified Customer Verified Customer

Report | Print