Tom Alcorn | Page 36
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
36 yrs, 11 mos
Industry Experience
36 yrs, 11 mos
Specialties & Trainings
Master Service Manager and Master Technician
358 Reviews
Write a Review358 Reviews of Tom Alcorn
July 04, 2016
Always pleased with service Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience in the last 4 years I've been going here. More
Other Employees Tagged: Mike Brandvold, Joe French, Carl Bujorian , Jason DeMarco, Eric Dyer
July 03, 2016
Outstanding service. Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correct Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correctly. More
Other Employees Tagged: Jason DeMarco, Anthony Wilson, Richard Klaben.
June 15, 2016
60,000 mile checkup and recall I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it might be the shocks. Joe is very professional and listens to all concerns and makes notations about them. I feel very safe taking my car to Klaben for service. Turns out my shocks were leaking and they fixed that issue and because of the recall, I was given a free rental for the day. Tom Alcorn also got involved and they both made sure the car was serviced and I was taken care of. I really appreciate them both and respect their professional opinions. More
Other Employees Tagged: Joe French
June 12, 2016
Very accommodating I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even t I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even though everything was not ideal with the service they more than made up for it in the end. They took my concerns seriously and tried their hardest to make things right. More
Other Employees Tagged: Mike Brandvold
May 25, 2016
Updates I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to go here. More
Other Employees Tagged: Mona Crooks
May 21, 2016
Multi trip roof repair Rattles are tough. I have a car with a big one in the roof that took quite a bit of effort to identify and try solutions. Now, it's much quieter Rattles are tough. I have a car with a big one in the roof that took quite a bit of effort to identify and try solutions. Now, it's much quieter but not completely quiet. I'm happy with how it was handled. Tom was very respectful of my time and did a great job keeping me updated. Drop off and pick up in service sept is very smooth and fast. Love that it's all indoors More
May 15, 2016
Follow up to service issue Tom contacted me within 2 days of an issue I sent a review for which I was unhappy. He listened to my concerns and provide a quality solution to ease Tom contacted me within 2 days of an issue I sent a review for which I was unhappy. He listened to my concerns and provide a quality solution to ease my frustration. More
May 02, 2016
New tires Mike in service is absolutely awesome when it comes to getting service for my vehicle. He made sure i received the best cost and made sure i had the r Mike in service is absolutely awesome when it comes to getting service for my vehicle. He made sure i received the best cost and made sure i had the rebate information to submit it online. The rest of the staff is friendly and very enjoyable to tslk too snd they all make sure that your vehicle is done right the first time.. More
Other Employees Tagged: JC Crawford, Mike Brandvold