Tom Alcorn | Page 37

Quick and Easy Great service and caring people that not only service the vehicle for you but also explain the reasons for the issues. Painless and to your satisfacti Great service and caring people that not only service the vehicle for you but also explain the reasons for the issues. Painless and to your satisfaction! More

by Epyon Verified Customer Verified Customer

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Oil leak and battery issue Tom Alcorn and his staff are always very helpful and knowledgeable. Repair parts took longer to come in than they expected, so they provided us with a Tom Alcorn and his staff are always very helpful and knowledgeable. Repair parts took longer to come in than they expected, so they provided us with a loaner until ours was done. More

by TMMONTONI Verified Customer Verified Customer

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exorcise a gremlin The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department an The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department and it wouldn't repeat for the service tech. I gave permission for Tom Alcorn to drive the vehicle over night and the next morning it malfunctioned. More

by luckyshot41 Verified Customer Verified Customer

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Never underestimate how AWESOME a dealer can be! Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Linc Everytime I need a new car, or service for the one I have I choose KLABEN LINCOLN in Kent, Ohio I had a couple factory issues with my last two Lincoln MKZ, one being tires. The low profile tires on new cars has not worn well, and this last new car one of the tires blew out at 20,000 miles. MR. Rich Klaben had roadside assistance handle my mishap within hours, and installed four NEW tires at no cost to myself as his service manager Tom was unavailable and Carl handled the complete process Including loaner car. When I received my car back it was washed and ready to go. MR Klaben took It upon himself to phone me that evening and ask if I was completely satisfied. WHAT A GREAT SERVICE, And SALES team. Like visiting friends when you go for service.. More

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Fantastic!!! Honesty and integrity aren't just words at the Klaben dealership, it's just the way they do business. You can be assured that when they fix your car, Honesty and integrity aren't just words at the Klaben dealership, it's just the way they do business. You can be assured that when they fix your car, it's done right. Special THANKS to Tom, Eric and Mike. The car is better than new! I'm a Klaben customer for life. More

by E&D Gray Verified Customer Verified Customer

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Service department is excellent Tom Alcorn, the service manager personally makes sure things are done right. I had an issue with my f150 and he made Ford corporate aware of it and tr Tom Alcorn, the service manager personally makes sure things are done right. I had an issue with my f150 and he made Ford corporate aware of it and truly was on my side making things right. It’s impossible not to be loyal to a service department like his! Thanks Tom. More

by john Verified Customer Verified Customer

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very nice people to work with the service center will work with you on times and even worked with the insurance company on my behalf! They did more than I expected or needed and I the service center will work with you on times and even worked with the insurance company on my behalf! They did more than I expected or needed and I am very happy with the work that was done!! More

by JIMMYRAYD Verified Customer Verified Customer

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Bad starter called Tom Alcorn, fixed A.S.A.P. Very cold morning couldn"t start my Snow Plow Truck,(12,5 yrs, old). Son in Law tapped on starter truck started, Tom Alcorn said don"t shut it off bri Very cold morning couldn"t start my Snow Plow Truck,(12,5 yrs, old). Son in Law tapped on starter truck started, Tom Alcorn said don"t shut it off bring it in. Truck in and out the next day, transportation provided. Service Advisor Kim Wolfram completed my paper work including rebates,incentives on line which is (extremely-helpful) upon exit. Work was done correctly. More

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Excellent; Comfortable Everyone at Klaben Ford is very customer oriented; attentive, courteous, trustworthy. willing to go the extra mile. It is a pleasure doing business wi Everyone at Klaben Ford is very customer oriented; attentive, courteous, trustworthy. willing to go the extra mile. It is a pleasure doing business with Klaben. More

by SEABREEZE2777 Verified Customer Verified Customer

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Outstanding commitment to complete customer satisfaction! The Klaben Ford Lincoln Service Center did not give up on a unique problem with a new 2017 Ford Taurus and even worked closely with a Ford Engineer to The Klaben Ford Lincoln Service Center did not give up on a unique problem with a new 2017 Ford Taurus and even worked closely with a Ford Engineer to resolve the issue. More

by Dave80 Verified Customer Verified Customer

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