Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 11

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
533 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

533 Reviews

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533 Reviews of Tom Coward

December 28, 2025

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Employee Rating

I’m a long time customer of Smythe Volvo. Regina (service manager) is truly a gem. She always responds to questions that I have and makes the service experience matter. I have a long time r More

by PBARKS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Smythe Volvo Cars responded

We appreciate your loyalty and the trust you place in Smythe Volvo Cars. Our team works hard to provide knowledgeable and responsive service. Thank you for sharing your experience.

December 22, 2025

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Smythe Volvo and Doug MacAdam are the best! Appreciate the wonderful vehicle and outstanding service! More

by DRRTROBINSON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald

Dec 22, 2025

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy!

December 20, 2025

Dealership Rating
Employee Rating

Tom and all of the people at Smythe Volvo always take care of all of our needs with our vehicles. Always courteous, always helpful and always responsive to whatever is needed. Gary Bundy More

by GABSPORTS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

December 19, 2025

Dealership Rating
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Jessica was extremely helpful and professional. I have a high degree of trust in the dealership. More

by PASSANNANTE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

Dec 19, 2025

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Enjoy!

December 19, 2025

Dealership Rating
Employee Rating

I have been having service at Smythe Volvo for 50 years. They have always been wonderful to me. They are gracious, helpful and accommodating whenever I need help and they keep my Volvo in good and safe cond More

by KENNETHJER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 19, 2025

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

December 16, 2025

Dealership Rating
Employee Rating

Professional and courteous. Clean service area, attentive to my needs. Quick to get repairs done. More

by Celso C.
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Dec 16, 2025

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

December 12, 2025

Dealership Rating
Employee Rating

Best dealership in the United States. Best service department in North America Top Notch Great staff More

by UTKJED'92
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Dec 12, 2025

Smythe Volvo Cars responded

Thank you for your encouraging feedback about the team here at Smythe Volvo.

December 12, 2025

Dealership Rating
Employee Rating

Great service. Accommodating. Pleasant. Sales side super smooth. Service side thorough. And most important, Trustworthy. More

by SEAMAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Henry Zhu, Peter Dudas , Neil Amaral, Mechanic Steve and guys across the street.

Dec 12, 2025

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

December 11, 2025

Dealership Rating
Employee Rating

I've been a long time Smythe Volvo customer for a reason - great customer service and support both at time of purchase and throughout the life of the vehicle. Thank you to the Smythe Team for never losing s More

by stevefeldstein928
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Dec 11, 2025

Smythe Volvo Cars responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo Cars. Enjoy!

December 05, 2025

Dealership Rating
Employee Rating

A business which stands behind its completed work, Very good after sales service. Vehicle service done in a timely manner. More

by BOTTITTACHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson, Tina Dewald, David Ferrence , Jason-technician

Dec 05, 2025

Smythe Volvo Cars responded

Chris, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

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