Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 10

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
536 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

536 Reviews

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536 Reviews of Tom Coward

January 16, 2026

Dealership Rating
Employee Rating

Everything Par Excellence, as usual. Response time is exemplary. Getting an appointment was smooth and extremely courteous. More

by Shahbaz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2026

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

January 14, 2026

Dealership Rating
Employee Rating

Very friendly and accommodating Excellent service and informative Appreciate being able to communicate thru text More

by richardleskanic57
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 15, 2026

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

January 13, 2026

Dealership Rating
Employee Rating

Always efficient, polite, and respectful. The service area is kept very clean as is the waiting area. More

by Adivad
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 14, 2026

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

January 12, 2026

Dealership Rating
Employee Rating

Kyle Jackson is a professional and a pleasure to work with. This is my third Volvo he helped me purchase. Smythe Bolvo is great. Doug McAdams and Tom Coward in service are always helpful. What a great te More

by Eddie Locks
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jan 12, 2026

Smythe Volvo Cars responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Enjoy!

January 09, 2026

Dealership Rating
Employee Rating

Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war More

by XC40 OSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2026

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 07, 2026

Dealership Rating
Employee Rating

Yesterday I had my snow tires put on and made arrangements to have another larger issue repaired next week. Tom made arrangements for loaner car and made sure the repairs would be done and would More

by clzeman119
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 07, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Enjoy!

January 05, 2026

Dealership Rating
Employee Rating

Good service. Attentive to detail . Looking to make the customer happy. Easy to deal with. More

by SFYYB
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 06, 2026

Smythe Volvo Cars responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Enjoy!

January 03, 2026

Dealership Rating
Employee Rating

Service is quick Scheduling service online was quick and easy. The timing is available were convenient and the overall time spent at the dealership was quick. More

by Marlenydiaz0602
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 04, 2026

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

January 02, 2026

Dealership Rating
Employee Rating

When I arrived with my XC60 they were ready for me and my vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided wi More

by Braunerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

January 02, 2026

Dealership Rating
Employee Rating

The folks in the service center are very professional. That’s the best way I can describe them. The service is excellent from the time you bring the Volvo in. We get regular updates via text and video exp More

by Prashanth Vasan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida, Patrick Mclaughlin , Justin

Jan 02, 2026

Smythe Volvo Cars responded

It's great to hear you had a positive experience with our service team at Smythe Volvo. We appreciate your feedback on the updates process. Take care!

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