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Tom Coward
533 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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533 Reviews of Tom Coward
January 12, 2026
Kyle Jackson is a professional and a pleasure to work with. This is my third Volvo he helped me purchase. Smythe Bolvo is great. Doug McAdams and Tom Coward in service are always helpful. What a great te with. This is my third Volvo he helped me purchase. Smythe Bolvo is great. Doug McAdams and Tom Coward in service are always helpful. What a great team. More
by Eddie Locks
Verified CustomerOther Employees Tagged: Doug MacAdam, Scott Jackson, Kyle Jackson, Mark Terry, Henry Zhu
January 09, 2026
Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended warranty and prepaid maintenance covering my car for 10 years of ownership so it was nice to walk away with a $0 repair bill. The Service department at Smythe Volvo is always a pleasure, courteous, polite, and easy to work with. More
by XC40 OSD
Other Employees Tagged: Kevin Flanagan, Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin
January 07, 2026
Yesterday I had my snow tires put on and made arrangements to have another larger issue repaired next week. Tom made arrangements for loaner car and made sure the repairs would be done and would arrangements to have another larger issue repaired next week. Tom made arrangements for loaner car and made sure the repairs would be done and would be convenient for my schedule. I'm very happy with my service yesterday and am glad I was able to have the larger issue scheduled so quickly. Thanks to Tom and Smythe! More
by clzeman119
Other Employees Tagged: Tom Coward
January 03, 2026
Service is quick Scheduling service online was quick and easy. The timing is available were convenient and the overall time spent at the dealership was quick. easy. The timing is available were convenient and the overall time spent at the dealership was quick. More
by Marlenydiaz0602
Other Employees Tagged: Tom Coward
January 02, 2026
When I arrived with my XC60 they were ready for me and my vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided wi vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided with a loaner vehicle and was able to complete my busy day and got my vehicle back at the end of the day. A good experience no doubt I will return. More
by Braunerb
Other Employees Tagged: Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin
January 02, 2026
The folks in the service center are very professional. That’s the best way I can describe them. The service is excellent from the time you bring the Volvo in. We get regular updates via text and video exp That’s the best way I can describe them. The service is excellent from the time you bring the Volvo in. We get regular updates via text and video explaining the diagnosis. More
by Prashanth Vasan
Other Employees Tagged: Jessica Hermida, Patrick Mclaughlin , Justin
December 30, 2025
The service is always excellent. They really care about doing a confident job. They will fit you in when you have an emergency. They really care about doing a confident job. They will fit you in when you have an emergency. More
by J.A.ROOP3
Other Employees Tagged: Doug MacAdam, Regina Krauza
December 30, 2025
Professional staff! Excellent customer service and a staff that was attentive and professional. The environment is warm and friendly. Excellent customer service and a staff that was attentive and professional. The environment is warm and friendly. More
by Shawv1234
Other Employees Tagged: Tom Coward
