Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 13

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

Write a Review

537 Reviews of Tom Coward

November 27, 2025

Dealership Rating
Employee Rating

My first time there, I only interacted with Tom Coward and I found him to be very professional and knowledgeable. More

by CDAP
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Nov 27, 2025

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo Cars. We look forward to having you as one of our valued customers for many more years to come! Enjoy!

November 19, 2025

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I've been going to Smythe for the past 15 years. Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service More

by RANDI MACHADO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 19, 2025

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

November 19, 2025

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Employee Rating

Quick with assessing the problem with vehicle, good with communicating with the client. Can be pricey but will work with you because the cars are worth it. More

by BOTTITTACHRIS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson, Tina Dewald

Nov 19, 2025

Smythe Volvo Cars responded

It has been a pleasure serving you, Chris. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

November 18, 2025

Dealership Rating
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Jessica did a terrific job for us. Friendly, prompt and got issue resolved quickly. Thanks! More

by Bbbregman
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Jessica Hermida

Nov 18, 2025

Smythe Volvo Cars responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smythe Volvo Cars to be a positive one. Please don't hesitate to reach out if you need anything else. Enjoy!

November 14, 2025

Dealership Rating
Employee Rating

I find everyone in the dealership knowledgeable and helpful. It is always a pleasure working with them. More

by IODESKY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2025

Smythe Volvo Cars responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Enjoy!

November 14, 2025

Dealership Rating
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Service center is friendly and knowledgeable. The salesman who leased me the car 20 months ago saw me, remembered who I was and came over to say hello. More

by Mpolicastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon , Steven Riecker

Nov 14, 2025

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Nov 14, 2025

Smythe Volvo Cars responded

Thank you for your kind words about our team at Smythe Volvo. Wishing you continued smooth driving.

August 28, 2025

Dealership Rating
Employee Rating

Making a large purchase, like an automobile, is always stressful. At Smythe, and especially with working with Kyle, the process was smooth. This is my second Volvo purchase and my wife and I are very happ More

by Chatham1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson, Santiago Piriz , Alan Faynzilberg

Aug 29, 2025

Smythe Volvo Cars responded

We're glad to hear your experience with Smythe Volvo Cars was smooth. Enjoy your new XC60 plug-in hybrid.

July 02, 2025

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Employee Rating

Second to none. This is the staple of Volvo dealerships if not dealerships in general. Jess, Mark and the entire team are fantastic. If not for them I would not b More

by ej2099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Smythe Volvo Cars responded

Thank you from all of us at Smythe Volvo. It's wonderful to hear that our team excelled in providing a satisfying experience.

May 28, 2025

Dealership Rating
Employee Rating

I have been a customer of Smythe Volvo for over 40 years. Currently I own my fifth Volvo (and bought my daughter one a year ago). I have always received excellent service at this dealership. Today I pop More

by Ckellogg48
Recommend Dealer
Yes

Other Employees Tagged: Najee (Jay) Shabazz

May 28, 2025

Smythe Volvo Cars responded

Thank you for your review. Our team always strives to provide helpful service and it's great to hear about your positive experience with them. We appreciate both yours and your family's continued loyalty to Smythe Volvo.

May 09, 2025

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Employee Rating

Stacey Hopson is terrific. He made everything very easy and is great to work with More

by raagresti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Stacey Hopson, Mark Terry, Henry Zhu , Alan Faynzilberg

May 10, 2025

Smythe Volvo Cars responded

Thank you for your kind words about our team at Smythe Volvo. We're glad to hear everything went smoothly.

May 10, 2025

raagresti responded

Thanks to Smythe and your team, Stacey, Henry and Alan who were really great.

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