Tom Coward
Tom Coward at Smythe Volvo
Refer Me

Tom Coward | Page 15

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

Contact Me
4.9
392 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

392 Reviews

Write a Review

392 Reviews of Tom Coward

May 02, 2021

Dealership Rating
Employee Rating

I purchased my S90 pre-owned from Smythe Volvo. Sam was very friendly and helped me secure a good deal. Gave my car for the 30K service. Interior cleaning wasn't done to satisfaction but overall great serv More

by Sharan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza , Sam Shehata

May 03, 2021

Smythe Volvo responded

Thank you post this review about Sam and thank you for the feedback as well. We will reach out to you to set up a time to have your interior redone.

May 02, 2021

Dealership Rating
Employee Rating

Great team at Smythe, KJ is my “go to” guy! Full of knowledge and extremely professional, Kyle is always cognizant of my needs, my budget and my time! Don’t hesitate to go there for a no nonsense car b More

by TC764
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Paul Leary, Kyle Jackson, Dina Thomson , Stephen Badian

May 03, 2021

Smythe Volvo responded

This a great recommendation and some kind world words for Kyle. Thank you for taking the time to share of your experience. We hope you have many safe and happy miles in your new car.

April 30, 2021

Dealership Rating
Employee Rating

Very clean ,and nice facility. Entire Staff very knowledgeable and professional. Don't know how to make a new car purchase any easier car was ready when promisef More

by Gdea
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Kyle Jackson , Ernest Gomez

Apr 30, 2021

Smythe Volvo responded

This is how we want people to see our facility and staff and thank you for pointing it out. We appreciate your business.

April 29, 2021

Dealership Rating
Employee Rating

As Always Smythe are experts in handing car services, they have demonstrated in multiple instances. Service team - Tom, Mike and others are experts and they help you to do it right! Good Job Smythe More

by Dalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Watson

Apr 30, 2021

Smythe Volvo responded

This is a wonderful review of our service department and we appreciate you taking the time to post it. We look forward to seeing you the next time around and thank you.

April 26, 2021

Dealership Rating
Employee Rating

Tom Coward and the entire Service Team are exemplary and totally trustworthy - they are the reason why we've been very happy Smythe Volvo customers for decades. More

by chase newhart
Recommend Dealer
Yes
Apr 30, 2021

Smythe Volvo responded

We appreciate you posting this great review. Tom has been with us for 25 years and has a wealth of experience and knowledge. Thank you for choosing Smythe through the years

April 26, 2021

Dealership Rating
Employee Rating

Smythe is without doubt the best auto dealer/service I have ever experienced. They are always pleasant, courteous, efficient, and complete, and the quality of everything is at the top. More

by dalaw42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2021

Smythe Volvo responded

Thank you very much for this fantastic review. Regina and her team really are the best, I must agree with you. We appreciate you taking the time to post this review and we appreciate your business.

April 22, 2021

Dealership Rating
Employee Rating

Mark did a great job helping me make the right decisions for my car to get serviced and then Charles did a great job ensuring it got fixed well. Thank you Smythe! More

by jjdoyle78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2021

Smythe Volvo responded

Mark is a true professional and always puts himself in our customers shoes. Charlie is a master tech and a master of skill. Thank you for taking the time to complement them. It is greatly appreciated.

April 21, 2021

Dealership Rating
Employee Rating

Comparing my short time at Smyth to a dealership on Long Island (where I am from and currently am having work done) is a total different experience. I am wishing I drove back 1.5 hours back to Smyth right n More

by WGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald , Ryan - Mechanic

Apr 30, 2021

Smythe Volvo responded

Thank you for taking the time supposed these encouraging words. I’m sorry you’re having the experience you are with your dealership. If you have any questions about the work being done please reach out to our service manager Regina. Thanks again for the review.

April 20, 2021

Dealership Rating
Employee Rating

Appointment went off without incident. Loaner car was ready as promised. No delays or hidden charges. Very pleased . Will definitely be back again when needed More

by Saltysdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Smythe Volvo responded

Thank you for taking the time to share your experience. The points you mention are a must for us for every service experience we provide to our customers. We appreciate your business and your kind words.

April 20, 2021

Dealership Rating
Employee Rating

The staff at the service is always polite and get the service done quickly. They keep you updated with all service information and maintenance recommendations for the car. The option of a loaner is great More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Smythe Volvo responded

We are fortunate to have such a great team. Reading reviews like yours are very rewarding to all of us. Thank you for taking the time to share your experience and thank you for choosing Smythe Volvo to have your vehicle serviced

...
15
...

Dealership Inventory (353 Vehicles)

used 2021 Volvo XC60 car, priced at $31,498
2021 Volvo XC60
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $74,895
2024 Volvo XC90 Recharge Plug-In Hybrid
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC90 Recharge Plug-In Hybrid car
2024 Volvo XC90 Recharge Plug-In Hybrid
new
Bright exterior
Automatic
All-wheel Drive
new 2024 Volvo XC60 Recharge Plug-In Hybrid car, priced at $72,175
2024 Volvo XC60 Recharge Plug-In Hybrid
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC90 Recharge Plug-In Hybrid car, priced at $81,395
2024 Volvo XC90 Recharge Plug-In Hybrid
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC60 Recharge Plug-In Hybrid car, priced at $71,195
2024 Volvo XC60 Recharge Plug-In Hybrid
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive