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Tom Coward
537 Reviews
I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.
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537 Reviews of Tom Coward
September 18, 2024
This is our 7th Volvo we have purchased in 17 years from Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no reason to go anywhere else. More
by linda.m.barnes29
Other Employees Tagged: Doug MacAdam, Kyle Jackson, Billy Shannon, Santiago Piriz , Alex Piriz, Dina Thomson
August 03, 2024
This dealership is very professional. They treat you with respect and are extremely courteous and helpful to make sure you are happy with the deal. They treat you with respect and are extremely courteous and helpful to make sure you are happy with the deal. More
by ronnieb
Other Employees Tagged: Santiago Piriz, Joe Del Valle , Neil Amaral, Serenity Barber, Jean Delva
July 23, 2024
Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is important but the service team keeps me coming back. One of the main reasons I just purchased another xc40 over the weekend from Smythe. Thanks again to service and management for putting together such a professional group. Highly recommend Smythe service. More
by johnwauters
Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon , Todd Colbeth, Dina Thomson
July 01, 2024
All staff members were courteous, attentive and responsive. The sales process was respectful and ultimately, the car delivery was personalized and Jean, very patient. I would recommend this dealers responsive. The sales process was respectful and ultimately, the car delivery was personalized and Jean, very patient. I would recommend this dealership. More
by Senkjs
Other Employees Tagged: Joe Del Valle , Jean Delva
June 26, 2024
Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and we wouldn’t think of going to any other dealership for a “job well done”’ More
by Joyce L. Martinsen
Other Employees Tagged: Doug MacAdam, Tina Dewald , Dina Thomson
June 21, 2024
I brought my car to be serviced on 6/14/2024 and both Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was com Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was completed, she notified me immediately. I appreciated the fact that I did not have to wait or even make the call to find out whether or not the car was ready for pick up. Dealing with Dina was a pleasant experience. She was professional and friendly. I have dealt with Doug several times in the past, and each time it has also been a pleasure. More
by renee44
Other Employees Tagged: Doug MacAdam , Dina Thomson
June 17, 2024
As we have come to expect, Tom Coward and the rest of the team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointmen team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointments made (Tina). The cars were serviced quickly and all additional services needed were clearly explained (Dina and Tom). We are long time customers and expect to be for a good while to come. More
by Richard
Other Employees Tagged: Tina Dewald , Dina Thomson
June 05, 2024
I have used Smythe Volvo since the late 90's,. The service I receive there as always super. I have also known Mr. Tom Coward about that same amount of time. He has always serviced my vehicle (a The service I receive there as always super. I have also known Mr. Tom Coward about that same amount of time. He has always serviced my vehicle (and there has been several) as it was his own. Being honest informing me what service can wait and which could not. Even living in White House Station and not Gillette, I will still bring my vehicle to Smythe Volvo. More
by Allen Whitehouse Station
Other Employees Tagged: Regina Krauza
May 28, 2024
The service at Smythe Volvo is outstanding! They take great care of my car and are prompt, professional, and friendly. They take great care of my car and are prompt, professional, and friendly. More
by ceverett
Other Employees Tagged: Tina Dewald, Regina Krauza , Dina Thomson
May 07, 2024
Tom did a great job. Had a 10:15 appointment and was taken in on time. While the car was getting serviced, I was receiving texts from Tom updating me with any items tha Had a 10:15 appointment and was taken in on time. While the car was getting serviced, I was receiving texts from Tom updating me with any items that needed to be addressed and the cost. I live close to Bridgewater Volvo but choose to drive the extra time and miles to get the services done at Smythe More
by johnv
