Tom Coward
Tom Coward at Smythe Volvo
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Tom Coward | Page 16

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
390 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

390 Reviews

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390 Reviews of Tom Coward

April 07, 2021

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Employee Rating

This is a very well run dealership, with really friendly employees who honestly want to be helpful through every step. As a woman, I especially appreciate the conversations I have had with the mechanics wh More

by Kate RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Dina Thomson , Had an excellent conversation with mechanic, Ryan.

Apr 16, 2021

Smythe Volvo responded

Regina and her whole service and parts team are really special. Thank you for taking the time to point that out. We are fortunate to have customers as kind as you.

April 05, 2021

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Employee Rating

Excelente sevice and dealership team. Smythe Volvo crew are profesional and trustable. They take care of your care as if it was their own and they give you all the help that you need to make your service a More

by jmordil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2021

Smythe Volvo responded

Thank you and you are “our own”. Excellence is what we strive for and it is rewarding to read your words. Thank you for your business and thank you for choosing smythe Volvo to purchase and service your Volvo.

March 08, 2021

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Always great service here. Tom and Regina accommodated me first thing in the AM for an emergency despite me not having an appointment. Then again the next day when the necessary part came in for the repair. More

by mhoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Mar 08, 2021

Smythe Volvo responded

Thank you for sharing your experience of Tom, Regina and our service department. We appreciate your business.

March 06, 2021

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Thank you as always, Smythe Volvo, for making service on my Volvo so quick and efficient. Minor problem with a warning light and Tina made my appointment for the next day. Tom Coward was a gem, explained t More

by 7mcaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald, Regina Krauza, Dina Thomson , Dennis Jeffers, Michael Watson

Mar 07, 2021

Smythe Volvo responded

Tom Coward is a gem and thank you for saying so. We appreciate your loyalty and are very fortunate to have customers like you. We look forward to seeing you in the service drive at your next scheduled maintenance.

February 26, 2021

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Employee Rating

The service at Smythe Volvo is always great. Tom helped me and took care of a recall that my car needed. Everyone is always friendly and helpful. More

by Volvomomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 27, 2021

Smythe Volvo responded

Thank you for taking the time to share your experience of our service department. Tom Coward is a true professional. We look forward to seeing you at your next scheduled service.

February 14, 2021

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Employee Rating

I have been using Smythe Volvo for service for years, and I always make it a point to see Doug when I come in for service. He is polite, professional, and always leaves me feeling that he truly cares about w More

by deestix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Feb 22, 2021

Smythe Volvo responded

I can confirm with you that Doug truly does care about what you need. He is a true professional and has been with us a long time. He is a great example to everyone on the service team and everyone in our business. We appreciate you taking the time to share these kind words and we appreciate your business.

January 13, 2021

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As a "car guy" simply said, Smythe Volvo and Kyle Jackson are a CLASS ACT. Professional, considerate, knowledgeable and all in a comfortable welcoming dealership environment. It's a WOW also for Tom and the More

by Permitage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson , Francine O'Donnell

Jan 19, 2021

Smythe Volvo responded

This is a fantastic review and I must agree with you that Kyle Jackson is a class act. It is wonderful to also see you complement Tom in the service department. We appreciated you taking the time out of your day to share your experience and we appreciate your business

December 24, 2020

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Great service ! I have my first Volvo and I really enjoy my rides !! Sales agent Alon was fantastic and service with Tom is the best !!! I’m super satisfied! Thanks Volvo ! More

by cristyv1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Alon Katende , Ernest Gomez

Jan 02, 2021

Smythe Volvo responded

Welcome to the Volvo family and thank you for taking the time to post these kind words about your experience with Alon and Tom. We hope you have many safe and happy miles in your Volvo and we look forward to seeing you in the service drive at your next scheduled maintenance.

December 23, 2020

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Employee Rating

The service was wonderful, and friendly. Tom Coward was very helpful and professional. I received excellent service. I would recommend Symythe Volvo. Thank you. Happy Holidays! More

by anmarch2001
Recommend Dealer
Yes
Jan 02, 2021

Smythe Volvo responded

Thank you for your recommendation and for this wonderful review. Tom Coward, in our service department, is a pleasure to deal with and we appreciate you saying so. We look forward to seeing you your next time in. Be safe.

December 17, 2020

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Employee Rating

Excellent service! In line with their track record over the past 35 years I have been dealing with them. They are friendly and very knowledgeable. More

by Ty Gunusen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2021

Smythe Volvo responded

35 years of doing business with Smythe Volvo is quite a compliment to us. Thank you for your kind words and for taking the time to share your experience.

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