Tom Coward
Tom Coward at Smythe Volvo
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Tom Coward | Page 18

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
388 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

388 Reviews

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388 Reviews of Tom Coward

September 13, 2020

Dealership Rating
Employee Rating

We brought our car in for regular maintenance and for the lock situation problem. All was taken care of and they did a fantastic job of cleaning the car and we even had it inspected. That was anew servi e More

by Deboc0813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald

Sep 14, 2020

Smythe Volvo responded

We'll have someone reach out to you today on the message. Thank you for the great review.

August 28, 2020

Dealership Rating
Employee Rating

Top notch service. Doug always insures that the necessary work is done correctly without the need for a second visit. Further safety is always his concern and is quick to advise me of the need for repairs wh More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Sep 02, 2020

Smythe Volvo responded

I've worked with Doug at Smythe Volvo since the 80's. In every position he has held here over the years his performance has been top notch, I agree with you. I further agree that safety is a top priority for Doug and something we strive to consistently instill in our technicians and advisors. Thank you for taking the time to post this fantastic review of Doug and our service department at Smythe Volvo.

August 04, 2020

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Employee Rating

Thanks Kyle! Thank you Kyle! A very professional car buying experience! Straightforward, informative and organized,we couldn't be happier! Thanks Kyle Jackson and More

by Whiskey Aficionado
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Kyle Jackson , Francine O'Donnell

Aug 05, 2020

Smythe Volvo responded

It's fantastic to hear that Kyle provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Smythe Volvo!

July 15, 2020

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Employee Rating

The Home Town Volvo Dealer/Repair You can put your trust in. For over 30 years i have been driving Volvos all with the Smythe tag. on them From excellent sales advice to high quality vehicle service you can't go More

by Peter B L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Scott Jackson, Regina Krauza , Roger Davis, Brian Gagliardi, Tony Plesh

June 11, 2020

Dealership Rating
Employee Rating

I find relationships to be everything when it comes to having your car repaired and or serviced. Tom can consistently be trusted to do what is right for my car and my safety. All my paperwork was ready More

by gredgate
Recommend Dealer
Yes
Jun 19, 2020

Smythe Volvo responded

Thank you for taking the time to share your experience and kind words about Doug and Tom. We are fortunate to have customers like you. It makes what we do not a laborious job; rather, it truly is a pleasure to serve customers like you every day. We appreciate your business.

June 10, 2020

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Employee Rating

First, I always feel that I am getting the straight scoop, whether Sales or Service or Parts, I never feel that I'm getting incorrect or biased info. Second, when my car is at Service, I get to chat w More

by Brian B
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Doug MacAdam, Tina Dewald , Ashley Butfiloski, Dennis Jeffers, Brandon Zimmerman

Jun 11, 2020

Smythe Volvo responded

Great review and thank you. We are fortunate to have such a solid team and wonderful customers like you. We appreciate your kind words and your business.

May 05, 2020

Dealership Rating
Employee Rating

I recently decided to purchase a Volvo car during the Covid pandemic. Kyle Jackson and Smythe Volvo provided both an excellent deal on the car I was looking for and were also able provide me with a safe More

by Bob Clancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2020

Smythe Volvo responded

You are most welcome. We are fortunate to have customers like you. Thank you for choosing Smythe Volvo and your loyalty through the years. We hope you have many happy and safe miles in your new Volvo.

April 19, 2020

Dealership Rating

Exceptional They are a fantastic team of Volvo experts! Not only are they knowledgeable in their respective areas but, each went above and beyond to make my exper More

by Kowenswelch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stacey Hopson , Shaun Hayes, PJ Lee, Emilia Paladino, Michael Watson, Brandon Zimmerman, Ernesto

Apr 28, 2020

Smythe Volvo responded

Thank you for this great review. We strive to deliver the best experience in the automotive business and it is rewarding to receive a review like this. Thank you for choosing Smythe Volvo.

April 07, 2020

Dealership Rating
Employee Rating

50,000 mile service First friendly, and the valet service was a pleasant experience. This dealership always gives wonderful service. Smythe Volvo can be trusted an More

by Margaret Gibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Zimmerman

Apr 11, 2020

Smythe Volvo responded

Thank you Margaret. We appreciate you taking the time to post these kind words. We were fortunate to already have our valet service up and running in our service department. We have been able to help many customers who need repairs and service on their vehicles during these difficult times.

March 21, 2020

Dealership Rating
Employee Rating

Kyle Jackson is my guy....this my third Volvo leased from Smythe Volvo . There are the best ! Also big shout outs to PJ Lee and Kevin Flanagan. Just a wonderful experience ...which is why I keep coming ba More

by mcolarossi7
Recommend Dealer
Yes
Mar 27, 2020

Smythe Volvo responded

"My Guy" - that is awesome! Kyle is one of those people who consistently delivers professionalism. Thank you for your loyalty and for choosing Smythe Volvo.

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