Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 5

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

April 25, 2026

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Employee Rating

Very expedient. Kept me updated Very professional Very pleased with service everyone was very polite, even those that were not directly involved with the service of More

by Yvonneemcleod
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 25, 2026

Smythe Volvo Cars responded

Thank you for sharing your positive experience with your Volvo service. We’re glad our team kept you updated, worked efficiently, and remained professional throughout. It’s gratifying to know everyone you met was courteous and respectful. Enjoy!

April 25, 2026

Dealership Rating
Employee Rating

It was my first time leasing a car and Ricky made it so pleasant! He was patient and supportive as I navigated and narrowed down all my options. He spent his whole day working with me and ensuring I had al More

by Apcoronel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Sukhram , Isaiah

Apr 25, 2026

Smythe Volvo Cars responded

We’re thrilled Ricky made your first Volvo lease so pleasant and helped you explore all the options. Thank you for recognizing Tom’s assistance in our service department. We appreciate your feedback and look forward to seeing you again. Enjoy!

April 24, 2026

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Employee Rating

Service is always friendly, efficient, and successful. Thanks. There's no more to say. That's it. More

by LOUISA19831983
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 24, 2026

Smythe Volvo Cars responded

It’s fantastic to hear our team consistently provided friendly, efficient, and successful service on your Volvo. Tom is grateful for your kind feedback. We look forward to assisting you again. Enjoy!

April 24, 2026

Dealership Rating
Employee Rating

Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Doug MacAdam

Apr 24, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

April 24, 2026

Dealership Rating
Employee Rating

Fantastic, very professional and thorough No No No thank you. But everyone was great! No More

by acarnevale04
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 24, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re glad our team provided professional, thorough care for your Volvo. We look forward to assisting you again. Enjoy!

April 23, 2026

Dealership Rating
Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers More

by AMANDA.G.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 22, 2026

Dealership Rating
Employee Rating

Completely professional. Always aware of any issues with my vehicle. Quick with any updates and clear explanations. More

by Lamnj
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 22, 2026

Smythe Volvo Cars responded

We appreciate your recognition of our professionalism. Tom and our service team are glad to have kept you informed about your Volvo V60 with clear updates. We look forward to supporting your future service needs. Enjoy!

April 22, 2026

Dealership Rating
Employee Rating

Always a good experience at SMYTHE Volvo. No No No No No No more sentences! More

by Lamnj
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 22, 2026

Smythe Volvo Cars responded

Thank you for sharing another positive service experience with your Volvo V60. We appreciate your continued trust and look forward to servicing you again soon. Enjoy!

April 22, 2026

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Employee Rating

As always, the team was professional, respectful, and responsive. They quickly accommodated my request for a Saturday appointment and arranged it so I could wait while the service was being completed. My More

by Kamola and Rustam
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 22, 2026

Smythe Volvo Cars responded

Thank you for highlighting our team’s professionalism and flexibility in scheduling your Volvo XC90 service appointment. Tom will be glad to hear you felt informed throughout the process. We appreciate your loyalty and look forward to assisting you again. Enjoy!

April 18, 2026

Dealership Rating
Employee Rating

Great service and communication updates . Loaner was perfect . Issue resolved in a timley fashion , thanks More

by Traceyastarace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Smythe Volvo Cars responded

It’s great to hear our communication and loaner vehicle met your needs during your Volvo S60 service. We’re glad your issue was resolved so quickly. We look forward to helping you again in the future. Enjoy!

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