Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Tom Coward

Overview Reviews (536) Inventory (317)

Contact Me

View All Employees

< View All Employees

Tom Coward

Tom Coward | Page 5

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

Contact Me

4.9

536 Reviews

Overview Reviews (536) Inventory (317)

4.9

536 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Tom Coward

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

536 Reviews of Tom Coward

April 25, 2026

Dealership Rating

Employee Rating

It was my first time leasing a car and Ricky made it so pleasant! He was patient and supportive as I navigated and narrowed down all my options. He spent his whole day working with me and ensuring I had al pleasant! He was patient and supportive as I navigated and narrowed down all my options. He spent his whole day working with me and ensuring I had all my questions answered. In the end, I got an incredible deal on our new car. The next day, Isaiah walked me through all the car’s features and helped me to set everything up. All in all our experience at Smythe Volvo was exceptional. I would also like to shout out Tom with the service department! More

by Apcoronel

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ricky Sukhram , Isaiah

Report | Print

Apr 25, 2026 -

Smythe Volvo Cars responded

We’re thrilled Ricky made your first Volvo lease so pleasant and helped you explore all the options. Thank you for recognizing Tom’s assistance in our service department. We appreciate your feedback and look forward to seeing you again. Enjoy!

April 24, 2026

Dealership Rating

Employee Rating

Service is always friendly, efficient, and successful. Thanks. There's no more to say. That's it. Thanks. There's no more to say. That's it. More

by LOUISA19831983

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 24, 2026 -

Smythe Volvo Cars responded

It’s fantastic to hear our team consistently provided friendly, efficient, and successful service on your Volvo. Tom is grateful for your kind feedback. We look forward to assisting you again. Enjoy!

April 24, 2026

Dealership Rating

Employee Rating

Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam , Doug MacAdam

Report | Print

Apr 24, 2026 -

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

April 24, 2026

Dealership Rating

Employee Rating

Fantastic, very professional and thorough No No No thank you. But everyone was great! No you. But everyone was great! No More

by acarnevale04

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 24, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re glad our team provided professional, thorough care for your Volvo. We look forward to assisting you again. Enjoy!

April 23, 2026

Dealership Rating

Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers well organize they know how to take care of customers More

by AMANDA.G.MACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

Report | Print

Apr 23, 2026 -

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 22, 2026

Dealership Rating

Employee Rating

Completely professional. Always aware of any issues with my vehicle. Quick with any updates and clear explanations. Always aware of any issues with my vehicle. Quick with any updates and clear explanations. More

by Lamnj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 22, 2026 -

Smythe Volvo Cars responded

We appreciate your recognition of our professionalism. Tom and our service team are glad to have kept you informed about your Volvo V60 with clear updates. We look forward to supporting your future service needs. Enjoy!

April 22, 2026

Dealership Rating

Employee Rating

Always a good experience at SMYTHE Volvo. No No No No No No more sentences! No No No No No No more sentences! More

by Lamnj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 22, 2026 -

Smythe Volvo Cars responded

Thank you for sharing another positive service experience with your Volvo V60. We appreciate your continued trust and look forward to servicing you again soon. Enjoy!

April 22, 2026

Dealership Rating

Employee Rating

As always, the team was professional, respectful, and responsive. They quickly accommodated my request for a Saturday appointment and arranged it so I could wait while the service was being completed. My responsive. They quickly accommodated my request for a Saturday appointment and arranged it so I could wait while the service was being completed. My advisor, Tom, was very courteous and kept me and other clients updated throughout the process. It’s always a pleasure coming to your service center and dealing with Smythy Volvo overall. More

by Kamola and Rustam

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 22, 2026 -

Smythe Volvo Cars responded

Thank you for highlighting our team’s professionalism and flexibility in scheduling your Volvo XC90 service appointment. Tom will be glad to hear you felt informed throughout the process. We appreciate your loyalty and look forward to assisting you again. Enjoy!

April 18, 2026

Dealership Rating

Employee Rating

Great service and communication updates . Loaner was perfect . Issue resolved in a timley fashion , thanks Loaner was perfect . Issue resolved in a timley fashion , thanks More

by Traceyastarace

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tina Dewald, Mark Terry, Patrick Mclaughlin

Report | Print

Apr 18, 2026 -

Smythe Volvo Cars responded

It’s great to hear our communication and loaner vehicle met your needs during your Volvo S60 service. We’re glad your issue was resolved so quickly. We look forward to helping you again in the future. Enjoy!

April 17, 2026

Dealership Rating

Employee Rating

The salesman, finance and service excellent I appreciate a dedicated crew your dealership is lucky to have them a dedicated crew your dealership is lucky to have them More

by jdrivera

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

Report | Print

Apr 19, 2026 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy! Smythe Volvo Cars

Dealership Inventory (317 Vehicles)

2024 Genesis GV80 | used

$38,981

2024 Genesis GV80

used

Savile Silver exterior

Automatic

All-wheel Drive

$38,981

View Vehicle Details

View Details

2023 Volvo XC90 | used

$40,481

2023 Volvo XC90

used

Onyx Black Metallic exterior

Automatic

All-wheel Drive

$40,481

View Vehicle Details

View Details

2026 Volvo XC40 | new

$54,731

2026 Volvo XC40

new

Vapour Grey Metallic exterior

Automatic

All-wheel Drive

$54,731

View Vehicle Details

View Details

2024 Volvo XC90 | used

$44,481

2024 Volvo XC90

used

Vapour Grey Metallic exterior

Automatic

All-wheel Drive

$44,481

View Vehicle Details

View Details

2026 Volvo XC90 | new

$76,141

2026 Volvo XC90

new

Vapour Grey Metallic exterior

Automatic

All-wheel Drive

$76,141

View Vehicle Details

View Details

2023 Honda Civic | used

$25,581

2023 Honda Civic

used

Boost Blue Pearl exterior

Automatic

Front-wheel Drive

$25,581

View Vehicle Details

View Details

View All Inventory