Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 4

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
536 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

536 Reviews

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536 Reviews of Tom Coward

May 01, 2026

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Employee Rating

Tom was great got the financing, payment and trade in that we wanted only issue it took 4-5 hours to complete the transaction and we were 2 hours away More

by SHARILYNN76
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 01, 2026

Smythe Volvo Cars responded

We’re thrilled you gave us a five-star rating. It’s great that Tom secured the financing, payment and trade-in terms you wanted, even with the long drive. Enjoy your Volvo XC40! Enjoy!

April 30, 2026

Dealership Rating
Employee Rating

Best service best prices…Steven Riecker from the dealership was so helpful. He helped me find the right vehicle and Henry Z. from the finance team was exceptional… also Isaiah very professional took More

by Ruzeksteven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2026

Smythe Volvo Cars responded

We’re thrilled Steven helped you find the perfect used Volvo XC40 and Henry made the financing process seamless. It’s great to know Isaiah ensured a smooth handoff before you drove off. Congratulations on your new Volvo and thanks for your recommendation. Enjoy!

April 30, 2026

Dealership Rating
Employee Rating

Courteous, professional, and accommodating in a difficult set of circumstances. I remain a loyal client because of the good service. More

by James77
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 30, 2026

Smythe Volvo Cars responded

Thank you for recognizing our courteous and professional approach during a challenging situation. Tom and the team are pleased that the service on your Volvo XC60 met your needs. We appreciate your continued loyalty. Enjoy!

April 29, 2026

Dealership Rating
Employee Rating

Great people! Great service! On time turn-around! Honest! You feel the love when you walk into the place. 10/10 More

by Danhajjar13
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 29, 2026

Smythe Volvo Cars responded

We’re delighted you felt the warm welcome and received prompt, honest service on your Volvo XC60. Tom and our team are grateful for your perfect rating. Thank you for sharing your experience! Enjoy!

April 29, 2026

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Employee Rating

Smythe Volvo is a wonderful company. We are on our third Volvo from them and we are very happy. More

by DEPLASCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2026

Smythe Volvo Cars responded

Thank you for choosing us for your third Volvo purchase. We’re thrilled you’re happy and look forward to assisting you again in the future. Enjoy!

April 28, 2026

Dealership Rating
Employee Rating

I recently took my car in for checks on the tire‑pressure system and parking‑assist sensor, and once again had a great experience at Smythe Volvo. Tom greeted me kindly, answered all my questions, and explai More

by A loyal Volvo fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Smythe Volvo Cars responded

Thank you for letting us know how smoothly the service on your Volvo XC90 went. We’re glad Tom kept you updated throughout the tire pressure system and parking assist sensor checks and explained costs clearly. We appreciate your continued trust and look forward to helping again. Enjoy!

April 26, 2026

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Employee Rating

I have been a Smythe Volvo customer for over 35 years and all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe fa More

by Peter B L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2026

Smythe Volvo Cars responded

Your loyalty over 35 years truly stands out, and we’re pleased the design and performance of your Volvo continue to meet your expectations. Doug and our team take pride in ensuring your XC70 receives the care it deserves. It’s especially rewarding to know our work has helped keep your family safe on New Jersey roads. Enjoy!

April 25, 2026

Dealership Rating
Employee Rating

Very pleasant, upbeat, and efficient staff I will definitely bring all my volvos to Smythe for maintenance. More

by samaadrobinson1770
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 25, 2026

Smythe Volvo Cars responded

It is wonderful to know our team’s enthusiasm and efficiency made a positive impression. We are honored you’ll trust us with your Volvos for maintenance. Tom looks forward to assisting you in the future. Enjoy!

April 25, 2026

Dealership Rating
Employee Rating

Awesome people. Great service. The service and repair time estimation is always spot on. The team keeps me in loop throughout the process. More

by harshilkaushik97
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 25, 2026

Smythe Volvo Cars responded

Thank you for highlighting our accurate repair estimates and clear communication during your Volvo XC90 service. We’re glad our team kept you informed every step of the way. We look forward to supporting your future service needs. Enjoy!

April 25, 2026

Dealership Rating
Employee Rating

Very expedient. Kept me updated Very professional Very pleased with service everyone was very polite, even those that were not directly involved with the service of More

by Yvonneemcleod
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 25, 2026

Smythe Volvo Cars responded

Thank you for sharing your positive experience with your Volvo service. We’re glad our team kept you updated, worked efficiently, and remained professional throughout. It’s gratifying to know everyone you met was courteous and respectful. Enjoy!

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