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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
449 Reviews
4.7

449 Reviews

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449 Reviews of Tom Lowther

June 10, 2025

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Employee Rating

Great job with great insights on troubleshooting job. satisfaction and efficiency is good thanks you More

by joelovett19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Jessica Phillips, Lori Gong, Michael Wemmer, Kevin Cameron

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Jun 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 03, 2025

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Treated honestly and professionally. All work is performed without any slip ups and on time. More

by qwilts4me
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 30, 2025

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Employee Rating

Lori Gong in the Service Department that Friday afternoon was prompt, pleasant, patient and helpful. More

by kim.curtis23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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May 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2025

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Employee Rating

I have used Heiser for years. They have great service and a great staff in Milwaukee. More

by kathybaker617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wemmer

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May 29, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 14, 2025

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I was glad they were able to work my vehicle in for its service. Much appreciated! More

by ptate5215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

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Very good service kind clean understanding trying to understand what’s going on with my car. You are very good. I will be back soon thank you and I really appreciate you. More

by ms.futrell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Joshua Porter, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron

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May 02, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 02, 2025

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Employee Rating

Awesome service, always helpful and very informative about what will be done. Cost was very reasonable. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Nathaniel Jenkins

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May 02, 2025

Heiser Toyota responded

Dear Chris, Thank you for the 5 star rating. We are greatly appreciative of your business and look forward to providing you with another 5 star experience at your next visit.

May 01, 2025

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Super communicative and great service. This was the first experience I had with their service dpt, and very happy with it - especially in comparison with other local toyota dealers. More

by alethachampine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 24, 2025

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Employee Rating

Service department has always done a good job for me. I had Tom a few times and he's great. More

by sanibelkenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 22, 2025

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Employee Rating

I came in for an oil change and tire rotation. They suggested new engine air filter and cabin air filter. I told them no thanks, I'll do it myself. A half hour later I stopped at an auto parts sto More

by JKAVANAUGH_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 22, 2025

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. I have sent your feedback to the appropriate management and someone will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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