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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
463 Reviews
4.7

463 Reviews

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463 Reviews of Tom Lowther

August 10, 2025

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Employee Rating

Tom and Darren (? ) made this visit brief and productive. I left perfectly satisfied with the work. More

by crosswds
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Darren

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Aug 10, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 08, 2025

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Employee Rating

Tom was excellent. He knew what my car needed. Service was fast and I am pleased. More

by mlindsay772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 07, 2025

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Employee Rating

Great service , easy appointment process, got me in quickly on a weekend. Was done in less than 2 hrs More

by kevin@dgmfg.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 05, 2025

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Employee Rating

It should have taken 4 hours to work on my car. It instead took 3 days. The person I spoke to kept giving excuses. More

by capyboppy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brenda Dallas was good

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Aug 06, 2025

Heiser Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 31, 2025

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Employee Rating

This toyota dealer gets things done at a timely manner and has good customer care. More

by TWIINVANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Joshua Porter, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron

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Jul 31, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 21, 2025

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Employee Rating

Tom and his team did a fantastic job. Professional and on time. Will continue to go to Heiser. More

by marksct1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Heiser Toyota responded

Dear Mark, We are so glad you experienced timely and professional experience. Thank you for your business. We look forward to assisting you again soon!

July 21, 2025

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Employee Rating

I had a very great experience with this Toyota Dealership! Tom the Representative that I was working with is great, knowledge, and caring which really made my first experience there so great! Than More

by Lisa Harmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 10, 2025

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Employee Rating

The last time I had my oil changed, technician did not secure the drain plug and created a slow leak that absorbed into the engine shield and "eventually" dripped slowly wherever I parked , including spot More

by markmill30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Joshua Porter, Nathaniel Jenkins

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Jul 10, 2025

Heiser Toyota responded

Dear Mark, Thank you for bringing this to our attention. We apologize that this happened. Your feedback about your oil change appointment has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our service manager Joe Kuckuk about this matter via phone 414-586-7134 or by email at jkuckuk@heiser.com.

July 06, 2025

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Employee Rating

The service we had was on time and within the price quote. very good experience More

by AKINCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 30, 2025

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Employee Rating

Tom was great to work with. Cashier was able to help even though the credit machine was down More

by unyvang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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