Tom Vick
Tom Vick at South Oak Jeep Dodge Ram Chrysler

Tom Vick

Service Advisor

South Oak Jeep Dodge Ram Chrysler

4550 W. Lincoln Hwy
Matteson, IL 60443

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3.9
91 Reviews
3.9

91 Reviews

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91 Reviews of Tom Vick

December 16, 2025

Dealership Rating
Employee Rating

Go see John Lipe at South Oak Jeep for your next vehicle purchase. I only go this dealership to purchase all my vehicles and have all my service and maintenance done. More

by swa07433
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 23, 2025

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much! We appreciate working with you again and again!

November 25, 2025

Dealership Rating
Employee Rating

John Lipe gave me great service. He was open and honest with me throughout the whole buying process. Would highly recommend him. More

by garyholiner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 26, 2025

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much Gary! We hope you love the Gladiator!

October 16, 2024

Dealership Rating
Employee Rating

John lipe this man is a car legend. Very patient with you and will do his absolute best to find the perfect to fit you and your needs. Excellent at what he does. So for that thank you f More

by Tryanyfive09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ganser, John Lipe, Matt Higgins , Bobby Weinert

Oct 18, 2024

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much! We hope you love the Renegade!!

April 10, 2024

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Employee Rating

John Lipe was patient and professional with my family. I would come back to him for my next vehicle. More

by toygean117
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ganser, John Lipe

Apr 12, 2024

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much!

March 30, 2024

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Employee Rating

The service department is trash! Don’t trust them with your car. . The staff are extremely unprofessional and they will hold your and do nothing. Never ever again. After 10 days of m More

by South Oak Dodge Never again KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Jeffries, Eric Bauer , Jim Porzio

Apr 01, 2024

South Oak Jeep Dodge Ram Chrysler responded

Our apologies for the miscommunication KB. When you told us that you were coming to pick up the vehicle we stopped working on it.

Apr 02, 2024

South Oak Dodge Never again KB responded

Again, you are having a problem with miscommunication. Your staff called and suggested that I give Dodge Oak one more chance to complete the work, so I did, and it NEVER happened. I never received a follow up call and no work was done on the car. THAT is a fact, and you are still making excuses for really poor customer service and failed communication. IF YOU SPENT HALF AS MUCH TIME PERFORMING THE WORK, AS YOU DO MAKING EXCUSES, my car might have been addressed. ** Don’t use these services. You have been warned.

February 26, 2024

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I went to South Oak Dodge in Matteson for an oil leak that my Jeep was having. What convinced me to take it there, was the conversation I had with the service tech. He was very professional and no hesit More

by bluerose7985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 29, 2024

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much! We appreciate working with you and helping keep your vehicle in top shape!

September 26, 2023

Dealership Rating
Employee Rating

It's been a pleasure doing business with John Lipe my salesman since 2019 I'm very satisfied with the service from sales to insurance department (Leo) and service department (Amy) We purchased 3 promas More

by Flomaxxinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Hester, Ryan Ganser, John Lipe , Nicole Fisher

Sep 27, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much for trusting us to not only service your vehicles but also to replace your fleet or add to it when the time comes! We appreciate working with you again and again!

May 08, 2023

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Employee Rating

Tom was wonderful. ..very helpful with my needs and also very polite...he's a great guy...I told the manager to make sure he keeps him around ❤️ More

by tiarrabarefield@yahoo.com
Recommend Dealer
Yes

Other Employees Tagged: Tom Vick

May 10, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much Tiarra! We appreciate working with you!

April 08, 2023

Dealership Rating
Employee Rating

Took my sons 2017 Grand Cherokee in to have it checked because both low beam headlights were out. When I went back to check on the truck I was told that the light sockets were corroded and that I would h More

by Lakkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2023

South Oak Jeep Dodge Ram Chrysler responded

Our apologies Lakkb. It is our responsibility to make sure you know that corrosion exists in your vehicle. The bulbs may be a temporary fix but corrosion could cause long term issues.

Apr 12, 2023

Lakkb responded

The other shop ran a diagnostic, just like you claimed that you did. I insisted on seeing the bulb sockets when they took the lights apart. I looked at the "corrosion" which was virtually non-existent and even the mechanic couldn't figure out why you said that they needed to be replaced, especially to the tune of $2,400! He cleaned the sockets and put in new bulbs.I really feel like you guys were trying to take advantage of us and we definitely deserve a refund!

Apr 13, 2023

Lakkb responded

The service we received was shameful!

June 25, 2021

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Employee Rating

My husband and I purchased a Dodge Ram 3500 and we are extremely happy. John delivered excellent service and made the buying experience fun and informative. We’ve purchased from John before and his se More

by francesguichard
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Lipe , Matt Ganser, Bobby Weinert, Fred Cioffi

Jun 26, 2021

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much Frances! We appreciate working with you! Enjoy your new 3500!

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