Tony Khoury

Bought my car here and always serviced it here. Quick and convenient oil changes and tire rotations with no appointments needed. Quick and convenient oil changes and tire rotations with no appointments needed. More

by jbelanger1 Verified Customer Verified Customer

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I bought my first Honda in 2012 and it still runs perfectly. The Dover service department took excellent care of my 2018 Honda CR-V when I brought it to be serviced. Yesterday I bought my 3rd Honda perfectly. The Dover service department took excellent care of my 2018 Honda CR-V when I brought it to be serviced. Yesterday I bought my 3rd Honda vehicle. I ended up paying a much higher percentage rate on the loan than I was originally quoted ( my credit score is 845 ) I waited over 4 hours for the credit approval, for some reason. I was so tired by the time my turn came that I missed a lot of the details of the loan agreement. I said I did not want the add on coverage but the finance person kept pushing until I finally gave in. It added almost 6,000 to the bottom line costs. I will be calling to cancel- an option I had to ask about as the info was not volunteered. The sales person, John, was very easy to work with and I would work with him again. I still like the Honda brand. More

by plainhorsefarm Verified Customer Verified Customer

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We enjoyed working with Rick Stern. He is very knowledgeable and responds quickly to questions. There was no pressure which we appreciated very much. We recommend Rick highly! Tony Khou He is very knowledgeable and responds quickly to questions. There was no pressure which we appreciated very much. We recommend Rick highly! Tony Khoury is an excellent sales manager who cares about customer satisfaction. Thank you Dover Honda! More

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Best Honda dealer in the area! Always clean and upbeat. Not your usual sales team. Zero pressure and always available. Always clean and upbeat. Not your usual sales team. Zero pressure and always available. More

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Dave and the whole crew at Dover Honda are simply the best. I went into the dealership looking for a seamless car buying experience, and Dave went above and beyond to make that happen! I highly recommend best. I went into the dealership looking for a seamless car buying experience, and Dave went above and beyond to make that happen! I highly recommend More

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Copy of sent to Honda USA. When I bought the car I saw a dent on the right side rocker panel and the skirt was scraped off showing bare metal. I agreed to taking paint and tou When I bought the car I saw a dent on the right side rocker panel and the skirt was scraped off showing bare metal. I agreed to taking paint and touching it up myself. I live in Massachusetts so I couldn't take possession of the car, having to wait for them to get Mass plates which took 4 days. By the time I picked up the car I had realized if I didn't fully cover the metal which was in a place I couldn't fully see it would begin to rust in a few years. I relayed this to Rick Santos the salesman and pointed out to him that the 182 point checklist had a paragraph which read "dents that cannot be covered with a dime and/or damage that penetrates the base metal must be repaired." The dent is closer to the size of an egg. Rick got Tony Khoury to come out (who did not introduce himself to me) along with two other gentlemen. He repeatedly asked me why it was okay when I bought the car and it suddenly wasn't now. I pointed out the paragraph on the inspection checklist and told him I hadn't reviewed this until I got home. "Forget about the paperwork." I'm supposed to forget about the paperwork, which I only later realized it was HIM who signed off on?? He asked me again and I told him if the scratch had been high up on the car I would've done it without a problem, but being where it was, I was afraid it would rust. "It would rust anywhere, it doesn't matter where it is." I tried to explain myself but he continued to ask me the same question about why it was okay then but not today. My best friend was with me and after several minutes of being silent he jumped in and was asking Tony questions. I realized this was not helping, at one point Tony was talking to both of us and I told my friend to stop and he walked away. I don't remember the full sentence, but he proceeded to call my friend an IMBECILE! It sort of went passed me as I had become upset since I didn't feel they were being fair and standing up to what HE had signed. He finally agreed they would fix it but didn't have a body shop so had to send it out and there were three or four cars ahead of me. He told me he would likely call me Monday afternoon (this was a Saturday) and let me know when I could bring the car up and it would probably take three to four days. The three men went inside and Rick showed me how to use the fob to lock and unlock the doors, what the different car beeps meant, etc. I asked him to get the man's card, still not knowing it was Tony at that point. After we left my friend informed me that during their exchange Tony had called him a MORON! Now, in what business is it acceptable for a Manager to insult anyone in the party of a paying customer? I've worked with the public. It doesn't matter if you get yelled at, insulted or sworn at, the customer can have a bad day. You cannot! What a disgraceful representative of your great company! Also, when the car was moved into the side bay where I picked it up it obviously came into contact with something on the right rear. There is a gouge about an inch long in the rear bumper (plastic or whatever so I can touch that up) and a scratch at about 10:00 from the rear tire which had already been touched up, and below that an area of dark horizontal scuffs-an obvious sign of contact with another surface. These marks can be buffed out. None of this was there when I paid for the car. I continue to believe I got a great Honda, but If I knew anyone that lived in NH and wanted a Honda, I would BEG them to go to another dealer. I also decided I am not going to have them fix the dent. No doubt they will make something for sending cars out for body work. They aren't getting another penny of my money. I'd rather pay a local guy who I know is honest, respectful and does great work. More

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Everyone at the dealership was great, starting with the GM Tony to the sales rep Rick. I would definitely recommend them to my friends. GM Tony to the sales rep Rick. I would definitely recommend them to my friends. More

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Zero or negative stars is more appropriate. I never write reviews but felt compelled to share my experience at Dover Honda today. I traveled 1.15 hours to this dealership after being promised t I never write reviews but felt compelled to share my experience at Dover Honda today. I traveled 1.15 hours to this dealership after being promised that a used car that I had called about would be held for us to view for purchase. We agreed on a time that was two hours from the time of our call to allow us enough time to get there. We offered to make a deposit to ensure the car was held, but was told by Sarah that we didn't need to. She said that she would have the manager pull the keys and hold it for us until we got there at the agreed upon time. We arrived 15 minutes before our scheduled time to find out that the car was in the process of being sold to someone else who had arrived about 20 minutes before us. We were told by Michelle who we were handed off to, that they were sorry but there was nothing that could be done. When I asked to speak to a manager she said she would get someone but it wouldn't change anything. She informed us that holding cars is not their practice and the general manager later confirmed that it's a "first come first serve" basis so I'm not sure why Sarah who schedules appointments made the assurances she did or scheduled a set time. There is a truth here somewhere of which I will never know. If I had to guess though, I wouldn't place the blame on Sarah, but on management that puts sales and unit numbers above service. Although the manager also said he was sorry, the sorry lacked any form of sincerity. We were assured something that they never had any intention of honoring. He told us "he had already processed six deals before noon and he didn't need to come over and talk to us." The offer to look for another vehicle was made, but it wasn't in an effort to genuinely make the situation right. Words are just words when they are not sincere. The visit to this dealership, which I will NEVER return to, was beyond disappointing. Their lack of integrity and poor customer service is shameful. If this review is read by even one person that can help prepare them for what they might experience at Dover Honda then it is worth the time it took to write it. More

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Great service and Sales team. This is our 2nd car from Dover Honda. Bill Carney is the Best! This is our 2nd car from Dover Honda. Bill Carney is the Best! More

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Polite and attentive people. Knowledgeable about their products. Straight forward deal. No forced extras. No games. Knowledgeable about their products. Straight forward deal. No forced extras. No games. More

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