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Tony Lopez

Overview Reviews (6) Inventory (1067)

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Tony Lopez

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.5

6 Reviews

Overview Reviews (6) Inventory (1067)

4.5

6 Reviews

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6 Reviews of Tony Lopez

May 11, 2025

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Employee Rating

Tony was very helpful and assisted us with our first service appointment for our 2024 Chevrolet Suburban. service appointment for our 2024 Chevrolet Suburban. More

by LOCKLEY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 11, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind review! I appreciate you choosing Mark Christopher Auto Center for your first service appointment for your 2024 Chevrolet Suburban. We're glad that Tony was able to assist you and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 02, 2025

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Employee Rating

Mark Christopher is always on top of it, helpful, kind and efficient. We buy and service all our vehicles here and always will. and efficient. We buy and service all our vehicles here and always will. More

by scomstock83

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Hess, Nate Heath, Lloyd Beardsley

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May 02, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you find Mark Christopher Auto Center to be helpful, kind, and efficient. It's great to know you've chosen us for both buying and servicing your vehicles. We look forward to serving you for many more years to come! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 18, 2025

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Employee Rating

I am disappointed in the Service I received this time. I asked for prices a head of work but did not receive until engine dismantled. Delivery dates where implied but not delivered. The first time I l I asked for prices a head of work but did not receive until engine dismantled. Delivery dates where implied but not delivered. The first time I left for repairs was for 4 days. Did not fix. The Second time I left was for five days. Finally looks like they might have fixed my problem, Service light has not come back on yet. I feel I my vehicle was put aside until the mechanic had nothing better to do. For a simple service engine soon light. I took to dealer because you service this vehicle a lot and should know what was wrong quicker. I have had other vehicles at Mark Christopher before and received better results. I hope this was an isolated issue. More

by MSWIFT

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your disappointment regarding the delays in communication and the service timeline for your vehicle. It’s concerning to hear that the issue wasn’t resolved in a timely manner, especially since we value our customers and strive for efficiency. I appreciate your loyalty to Mark Christopher Auto Center in the past and hope this was indeed an isolated incident. If you would like to discuss this further or if there's anything we can do to assist you, please don’t hesitate to reach out directly. Your feedback is important to us to ensure we continue to improve our services. Thank you for your understanding. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 17, 2025

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Tony provided excellent customer service & was clear and concise on all of his responses. I appreciate the overall experience. concise on all of his responses. I appreciate the overall experience. More

by Patrick Amaya

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 17, 2025 -

Mark Christopher Auto Center responded

Thank you, Patrick! We’re thrilled to hear that you had an excellent experience with Tony at Mark Christopher Auto Center. Your appreciation means a lot to us, and we look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2025

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The purchase of my illuminated Chevy bow tie was quick and painless. My service writer, Tony Lopez, was very friendly and fast and got me out in the predicted 1 1/2 hours for the installation. and painless. My service writer, Tony Lopez, was very friendly and fast and got me out in the predicted 1 1/2 hours for the installation. More

by FERGIE248

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 10, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Mark Christopher Auto Center was quick and painless, and that Tony provided you with friendly and efficient service during your Chevy bow tie installation. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2025

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Employee Rating

The process to make an appointment and get service was solid until.... When I returned to pickup my truck the NIGHTMARE began. I waited over THIRTY (30) minutes for my truck to be brought out. The woman solid until.... When I returned to pickup my truck the NIGHTMARE began. I waited over THIRTY (30) minutes for my truck to be brought out. The woman taking payment came out after TWENTY (20) minutes to see what was happening, all while employees are walking around everywhere. TERRIBLE Service!!!!! More

by MSarter

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 24, 2025 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your experience with us. I understand that the delay in receiving your truck was frustrating, and we appreciate your feedback regarding the appointment process at Mark Christopher Auto Center. We strive to maintain high standards in our service, and your comments will help us improve. If you would like to discuss this matter further, please feel free to reach out to me directly. We hope to provide a better experience for you in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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Tony Lopez

Service Advisor

Mark Christopher Auto Center

6 Reviews of Tony Lopez

Dealership Inventory (1067 Vehicles)

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