Traci Roberts | Page 203

New car purchase experience at Tucson Subaru When I walked in without an appointment, the receptionist personnel seemed more interested in their conversation than serving me, the customer. After When I walked in without an appointment, the receptionist personnel seemed more interested in their conversation than serving me, the customer. After several minutes they seemed to notice me and were helpful. I don't know if I could have gotten a better price elsewhere. I choose not to haggle. The price quoted was OK with me so I accepted it. More

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Tucson Subaru Large inventory of Subaru models, quick response to phone and email inquiries and helpful, personable sales and staff to identify and expedite the bes Large inventory of Subaru models, quick response to phone and email inquiries and helpful, personable sales and staff to identify and expedite the best purchasing choice for you. More

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I love my new car! Steve was very nice he was laid back but enthusiastic about the car witch I was too and still am. The fact that he stayed late to finish the paper wor Steve was very nice he was laid back but enthusiastic about the car witch I was too and still am. The fact that he stayed late to finish the paper work but didn't rush us out of there says a lot about his character and he was funny too and got us the deal we wanted.i give him a 5 out of 5 star rating. Thanks again Steve for helping us with purchasing this vehicle,and boy is it fast More

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What a first visit ! We bought a 2017 Outback thru Craigslist last week. Brought it into Tucson Subaru today to get lube, oil, filter and checked over. Had a great exper We bought a 2017 Outback thru Craigslist last week. Brought it into Tucson Subaru today to get lube, oil, filter and checked over. Had a great experience. The service rep, Jesse, did a good job, touched all the bases without trying to oversell unnecessary work. Personable and knowledgeable. We asked about an extended service warranty so Jesse took us over to see Traci in Finance. She did a very credible job of showing us our options and pricing. The level we chose was a couple of hundred dollars less that what we found online. Traci took us over to see the lady who schedules the regularly scheduled classes to help new car owners learn all the features. We're welcome even though we didn't buy the car there. Also, introduced us to Darla, the New Vehicle Delivery Specialist. She's also the new car tech guru and is open to our questions, once we figure out what they are. Finally, the car we bought had a broken tail light and some broken plastic on one of the rear view mirrors. Will, in Parts, was all over it. He volunteered to put my box in the car, out in service. Turns out, while he was out there, he went ahead and installed the tail light and popped the new plastic on the mirror. Something I could have done, but way thoughtful of him. So, now, because of all this great treatment, we're pretty well trapped into revisiting this dealership for our service needs. I've heard good things about them from others, thought it was just part of the Subaru cult thing, but it turns out it's true. Oh, yea. We were in a few weeks ago and looked at and drove a couple of models, new and used. Dealt with Jack McVey. Today, he noticed our name on a list of service appointments, came to find us and congratulate us on acquiring an Outback even though he didn't make the sale. He'd be a good one to look up if you're visiting to look at cars. Low key, no BS. Finally ... the coffee is great. More

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Another great experience at Tucson Subaru After multiple purchases from Tucson Subaru I highly recommend them. They are always very professional, fair, and truly care about your specific needs After multiple purchases from Tucson Subaru I highly recommend them. They are always very professional, fair, and truly care about your specific needs and situation. The combination of superior customer service and support from Tucson Subaru combined with the world class quality and safety of Subaru vehicles will keep me and my family part of the Subaru family for many years to come. Thank you Tucson Subaru, CJ Nichols, and Traci Roberts for the outstanding work you do. More

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Geat experience at Tucson Subaru! Had a great experience at Tucson Subaru. Trent was our go to guy and we couldn't have asked for better salesmanship and helpfulness. He was very up fr Had a great experience at Tucson Subaru. Trent was our go to guy and we couldn't have asked for better salesmanship and helpfulness. He was very up front and informative about everything. Thanks Trent! We love our new truck! More

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Awesome All of the employees were willing to get us exactly what we wanted. We did not have to argue over prices on the car and accessories. All of the employees were willing to get us exactly what we wanted. We did not have to argue over prices on the car and accessories. More

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Excellent experience, Forester purchase I have been researching new cars for a while, and had narrowed it down to Subaru's Forester or Crosstrek, Toyota's Rav 4, and Honda's CRV. I had full I have been researching new cars for a while, and had narrowed it down to Subaru's Forester or Crosstrek, Toyota's Rav 4, and Honda's CRV. I had fully intended to purchase something used from a private seller because I had heard horror stories about dealerships. A close friend recommended that I go to Tucson Subaru because he and his wife had recently purchased an Outback from there. In his words, "Rocky runs a class act." So, being brave, I contacted the dealership through their website to set up an appointment. Kevin Gribble emailed me within a couple of hours to set something up for the following morning. Upon arriving at Tucson Subaru, I was impressed by how friendly everyone was. Kevin's first question wasn't "what kind of car are you interested in," but "What types of things are you looking for?" I told him that I was intrigued by the Crosstrek and Forester, and that I was looking for something I could easily take off road, with room for outdoor toys (I'm a rockclimber/backpacker), but also something that my mother, who's getting up there in years, would have an easier time getting into an out of. Kevin's immediate response was something to the effect of, "I think you're going to prefer the forester, but let's look at both." He did a wonderful job answering all of my questions and showing me both models. We took the Forester out for a test drive first. It was great. He suggested I also try the Crosstrek. Within a block of driving that model, I told him he was right. During both test drives, Kevin did an equally wonderful job explaining all of the features included with each model. At some point, we started talking about the CVT transmission. When I told him that I grew up working on cars, he transitioned from giving me a basic description to talking about, literally, the nuts and bolts of the CVT. Throughout the process, he was focused on what features I needed and would ultimately use, and I never once felt like he was pressuring me into purchasing a more expensive vehicle or option package. Traci Roberts was equally awesome to deal with on the financial side of things. She did a great job explaining different warranties, etc., and pointed out options that I likely would not need. She took time to ask me about my work, and we swapped entertaining war stories about our work in the criminal justice field. As I was leaving, I commented about how my experience with Tucson Subaru was not at all what I was expecting considering all of the dealership horror stories we hear about. Traci grinned and said something to the effect of, "Yeah, we try not to be "that" dealership, cuz it ain't as much fun as treating folks the right way." So, to sum it up, I would purchase another car from this dealership in a heartbeat. As yet, I've had no experience with their service department. However, if the folks there are anything like the folks on the other side of the house, I'm sure it will be an equally pleasant experience. More

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Love Subaru! This was my second Subaru Forester purchesed from Joe. Joe and the Subaru team did everying possible to make this a good experience. I would highly This was my second Subaru Forester purchesed from Joe. Joe and the Subaru team did everying possible to make this a good experience. I would highly recommend working with them on your next car. I appreciate Trent taking care of arranging shipment of my older car to family in Chicago. Traci i. Finance makes the pirchare almost painless! I appreciate all. Their expertise. More

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2018 Subaru Outback Trent was outstanding, we received great service and detailed explanation of all the features of the car. Traci Roberts, our finance person was also Trent was outstanding, we received great service and detailed explanation of all the features of the car. Traci Roberts, our finance person was also outstanding. She was very helpful on explaining the different options available. Together they both made for a very enjoyable experience. More

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