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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 27

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
333 Reviews
4.7

333 Reviews

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333 Reviews of Tracy Sapienza

July 27, 2023

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Employee Rating

Everyone at the dealership was very friendly and helpful. Nobody let us stand around or even have to ask for help. More

by garcia_macy14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman

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Jul 28, 2023

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 27, 2023

Dealership Rating
Employee Rating

Good, hardworking people. Made it an easy and enjoyable experience. Went in just to look at a car. They did not push to get it, but helped convince me to get the car that was More

by Colinrkennat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson , Mike LaScola

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Jul 28, 2023

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out, Colin. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 25, 2023

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Employee Rating

The entire dealership bent over backwards to please this cranky old lady. Also, the deal and the interest rate was good. I would definitely recommend them! More

by LFRAN51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi , Brandon Taylor-Mitchell, Jody Wheatley

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Jul 25, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

Jul 31, 2023

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

July 19, 2023

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Employee Rating

The guys there were great! ! They bent over backwards to help me get everything I wanted!! More

by s_riffel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Tom Yerace, John Ruper, Matt Palffy, Nick Feruito , Mike LaScola, Brandon Taylor-Mitchell

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Jul 20, 2023

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jul 27, 2023

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! Please don't hesitate to reach out to us if there's anything more we can do!

July 17, 2023

Dealership Rating
Employee Rating

Everything seemed fine with the salesperson, the finance department seemed to be confused and caused us a lot of waiting time which was frustrating. More

by CPOCHED
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brandon Taylor-Mitchell

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Jul 18, 2023

Ken Ganley Ford Parma responded

Hi, we are sorry to hear that you were frustrated with the wait time during your recent visit. Can you please contact our Customer Relations Manager at your earliest convenience JWheatley@GanleyAuto.com thanks!

Jul 20, 2023

Ken Ganley Ford Parma responded

Hi, we are sorry to hear that you were frustrated with the wait time during your recent visit. Can you please contact our Customer Relations Manager at your earliest convenience JWheatley@GanleyAuto.com thanks!

July 15, 2023

Dealership Rating
Employee Rating

Great experience! They even took the time to wash my truck! Jeromy and Shawn are awesome in the detail department!!! More

by HEYUBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tom Yerace, Dan Overman, Nick Feruito , Carlyle Franklin, Jeromy and Shawn in the Detailing Dept

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Jul 15, 2023

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

July 13, 2023

Dealership Rating
Employee Rating

Great Bronco. CJ is a very knowledgeable salesperson, everything was explained to my satisfaction. Service is great. Easy buying experience. No complaints. More

by EDSELFROD93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Morgan Gallagher, Dan Overman , Carlyle Franklin

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Jul 14, 2023

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 19, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 07, 2023

Dealership Rating
Employee Rating

Austin was one of the best salesmen I’ve ever dealt with. He was very knowledgeable and was straightforward. More

by aaronparks322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

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Jul 07, 2023

Ken Ganley Ford Parma responded

Thank you so much, Aaron, for your wonderful review! We are thrilled that Austin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford West!

July 06, 2023

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Employee Rating

They treated me with respect and was very kind , Work hard to get me my truck and the payment I was looking for Thank you guy's More

by Redddog26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

Print
Jul 06, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 23, 2023

Dealership Rating
Employee Rating

Everything ok but still don’t have a recall part and am waiting a call More

by KSEMELSBERGER
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ken Pitman

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Jun 25, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Jun 28, 2023

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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