Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 28

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
333 Reviews
4.7

333 Reviews

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333 Reviews of Tracy Sapienza

June 22, 2023

Dealership Rating
Employee Rating

Excellent customer service work with me over phone, text, and in person. Very helpful associates More

by Joe
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi , Mike LaScola

Jun 22, 2023

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you, Joe! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

June 18, 2023

Dealership Rating
Employee Rating

Great job on my car great service treatment was excellent very timely done wood reacomed to others More

by jamesjewing1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2023

Ken Ganley Ford Parma responded

Thanks, James, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

June 13, 2023

Dealership Rating
Employee Rating

Very accommodating. Austin was very prompt with getting me answers and got me out of there very quickly. More

by Tanya
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

Jun 14, 2023

Ken Ganley Ford Parma responded

Tanya, thank you for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that Austin was able to assist you and that you had such a positive experience!

Jun 15, 2023

Ken Ganley Ford Parma responded

Hi Tanya, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

June 01, 2023

Dealership Rating
Employee Rating

Both Mark & Austin were great to work with. They were very helpful answering questions i asked about the vehicle also very friendly and helpful. More

by johnkeller2956
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Austin Simpson

Jun 01, 2023

Ken Ganley Ford Parma responded

Thanks, John, for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience!

May 27, 2023

Dealership Rating
Employee Rating

Love this place! Everyone is so nice and welcoming and they are very helpful! I love my new to me car!! More

by aimeehuber918
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Dan Overman

May 30, 2023

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, Aimee, and we look forward to continuing to serve you in the future!

May 30, 2023

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 24, 2023

Dealership Rating
Employee Rating

Great people that work with you. Nice selection and friendly. I'm a repeat customer and will recommend them to anyone. More

by Tim k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

May 25, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Tim. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 26, 2023

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 23, 2023

Dealership Rating
Employee Rating

I have nothing but good things to say about my experience at Ganley Ford West. I was in the market for the incredibly in demand Ford Maverick and Ganley Ford West was able to deliver. They were incredibly co More

by Zkadusky25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2023

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that Austin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

May 20, 2023

Dealership Rating
Employee Rating

Awesome people! They worked very hard for me!! I love my new to me car!!! My sales person, mark was amazing and is so so nice!! More

by aimeehuber918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Dan Overman

May 21, 2023

Ken Ganley Ford Parma responded

Thank you, Aimee, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mark here at Ken Ganley Ford West.

May 22, 2023

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

May 17, 2023

Dealership Rating
Employee Rating

They were all very helpful. Everything was relatively quick. They also addressed the problems I had in a timely manner. More

by ADRIANAFLASH07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 17, 2023

Ken Ganley Ford Parma responded

Adriana, here at Ken Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

May 14, 2023

Dealership Rating
Employee Rating

The whole team at Ken Ganley of Cleveland is great. They greeted me when I first pulled into the parking lot CJ is very knowledgeable and extremely polite. Dan took great care of me and so did Tracy. T More

by bdybobbyo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman

May 15, 2023

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that we were able to assist you and that you had such a positive experience.

May 16, 2023

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

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